Question

Work Calendar

  • 16 February 2023
  • 3 replies
  • 49 views
E
Rank
Userlevel 3
Badge +8

Hi All,

 

Do any one aware how to create Site calendar in below scenario.

 

I have a Site which required 24Hrs of notice period, I got ticket @10:00am today, So system should not assign the task today, instead it should assign the Job tomorrow based on Notice period.

 

So assignment should happen only tomorrow @ 10:00am. How can I create such Site calendar? Any one have any idea, please let me know.

 

This is a Requirement for MBNL as we have multiple access conditions available like 24hrs Notice , 48Hrs Notice, 5 Day’s notice, I want system should assign the job based on notice period.

 

Regards,

Shiyaz

Hi All,

 

Do any one aware how to create Site calendar in below scenario.

 

I have a Site which required 24Hrs of notice period, I got ticket @10:00am today, So system should not assign the task today, instead it should assign the Job tomorrow based on Notice period.

 

So assignment should happen only tomorrow @ 10:00am. How can I create such Site calendar? Any one have any idea, please let me know.

 

This is a Requirement for MBNL as we have multiple access conditions available like 24hrs Notice , 48Hrs Notice, 5 Day’s notice, I want system should assign the job based on notice period.

 

Regards,

Shiyaz

3 replies

Shneor Cheshin
Rank
Userlevel 6
Badge +26

Hey @etmshiy 

How is the assignment done? Automatically by PSO?

Maybe configure the SLAs to have a very low value in the first 24 hours and then increase when the site is available for work.

Cheers!

E
Rank
Userlevel 3
Badge +8

Hi,

Assignment is happening via PSO.

We have 20K sites out of which i need task to get assigned after 24hrs may be 25% of sites, Not all sites should assigned after 24hrs time.

 

Some sites need to get assigned after 48hrs of time too…

 

Regards,

Shiyaz

 

Shneor Cheshin
Rank
Userlevel 6
Badge +26

Hey @etmshiy 

I would suggest to look at the SLA configurations to avoid scheduling in the first X hours.

Cheers!

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