Skip to main content
Question

Work Calendar

  • February 16, 2023
  • 3 replies
  • 75 views
E
Sidekick (Customer)
Forum|alt.badge.img+8

Hi All,

 

Do any one aware how to create Site calendar in below scenario.

 

I have a Site which required 24Hrs of notice period, I got ticket @10:00am today, So system should not assign the task today, instead it should assign the Job tomorrow based on Notice period.

 

So assignment should happen only tomorrow @ 10:00am. How can I create such Site calendar? Any one have any idea, please let me know.

 

This is a Requirement for MBNL as we have multiple access conditions available like 24hrs Notice , 48Hrs Notice, 5 Day’s notice, I want system should assign the job based on notice period.

 

Regards,

Shiyaz

Hi All,

 

Do any one aware how to create Site calendar in below scenario.

 

I have a Site which required 24Hrs of notice period, I got ticket @10:00am today, So system should not assign the task today, instead it should assign the Job tomorrow based on Notice period.

 

So assignment should happen only tomorrow @ 10:00am. How can I create such Site calendar? Any one have any idea, please let me know.

 

This is a Requirement for MBNL as we have multiple access conditions available like 24hrs Notice , 48Hrs Notice, 5 Day’s notice, I want system should assign the job based on notice period.

 

Regards,

Shiyaz

3 replies

Shneor Cheshin
Superhero (Employee)
Forum|alt.badge.img+28
  • Shneor Cheshin
  • Superhero (Employee)
  • February 17, 2023

Hey @etmshiy 

How is the assignment done? Automatically by PSO?

Maybe configure the SLAs to have a very low value in the first 24 hours and then increase when the site is available for work.

Cheers!

E
Sidekick (Customer)
Forum|alt.badge.img+8
  • etmshiy
  • Author
  • Sidekick (Customer)
  • February 17, 2023

Hi,

Assignment is happening via PSO.

We have 20K sites out of which i need task to get assigned after 24hrs may be 25% of sites, Not all sites should assigned after 24hrs time.

 

Some sites need to get assigned after 48hrs of time too…

 

Regards,

Shiyaz

 

Shneor Cheshin
Superhero (Employee)
Forum|alt.badge.img+28
  • Shneor Cheshin
  • Superhero (Employee)
  • February 19, 2023

Hey @etmshiy 

I would suggest to look at the SLA configurations to avoid scheduling in the first X hours.

Cheers!

Terms & ConditionsCookie settingsAccessibility statement