Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

I created a task & trying to assign to a resource directly from work task screen (not from dispatch console), then it allows me to change the allocated finish date irrespective of the allocated hrsbut when I assign this task from dispatch console, I cant change the allocated finish. It populates the date based on duration.What is the reason? I actually want to use dispatch for assignments but need flexibility to change the allocated end date with the same hrs.

Hello Community,  I have been working in a integration with a third party system and I am sending an outgoing message from FSM using the XML maps functionality using the Task Table as Primary Table.  On that outgoing message, I am getting a respose from the third party system with a tag saying if the message is OK or KO. Based on this asnwer I should update the task entity accordingly to save this value and do some follow up action (managing an error basically).  However, I have seen that after I send the outgoing message I cannot link it back to the TASK that I am suppose to save it on. Is there a way of knowing which task corresponds to the outgoing message I have just sent ? Or must we request the external third party system to save the task_id and send us as a response on this ?Best Regards.

I am facing error in dispatch consoleIs there any particular data I need to setup hereAn internal server error occurred. Contact administrator.Error details: [{"code":"FUNCTION_NOT_FOUND","message":"The function import 'GetResourcesForGanttChart' has no function with parameters '[QuerySeqNo, DatasetId, ResourceGroup, CompetencyId, LicenseId, RegionId, TaskSeq, DemandLineNo]'."}]Request Id: 11f506da-5f8b-4c54-8e97-2221579c2816Url: https://hmhw-uat.ifs.cloud/main/ifsapplications/projection/v1/SvcschDispatchConsoleHandling.svc/GetResourcesForGanttChart(QuerySeqNo=103,DatasetId='1',ResourceGroup=null,CompetencyId=null,LicenseId=null,RegionId=null,TaskSeq=null,DemandLineNo=null)?$orderby=ResourceId&$select=ContactWidget,ResourceName,Utilization,ResourceId,RegionId,ResourceSeq,Logon,BreakStatus,DatasetId,QuerySeqNo,Environment,Company,luname,keyref&$skip=0&$top=25

Currently while attempting to print using any of the functions (print picks, print request, etc) in FSM the print dialogue is not triggered. -Attempted multiple printers-direct printing options (all combinations), printing automatically, use default printer-ensuring fsm user permissions same as regular who can print (active directory)-Hardcoding printer share name/port in app params-Ensure users have correct printer / share-Ensure printer is also mapped to application server The strange part is when attempting to print from the Reports Screen - Picklist and others seem to trigger a print dialogue or directly print (based on the settings used) without issue. The other odd thing is that the ‘print’ option from the hamburger menu also is able to trigger printing a screenshot without issue. Is there any additional configuration required?  Can anyone help point me in the right direction here?

Does anyone have examples of using perform_process_message_to_mobile? Looking for some of the XML parameters required or offered. Thanks!

I would like to create a scheduled notifications, this scheduled job should run on daily basis and send notifications with the number of Tasks that are completed on that day. Any inputs on how this can be done in IFS FSM ?

Hi all, This is regarding the Product Remove screen.  Scenario is simple. During a normal onsite request. User can use this screen to remove faulty PRODUCTS from Customer place to the Engineer’s Stock Place ID location. The stock place id is decided by setting the Place for Stock setting in the Person record.My question is are we able to move the product to a different place id? for example if user has 2 stock locations set up.  

How does the product PM WO generation works and what are the steps to generate a request to create a WO via Product PM WO generation?

Hi,Is there a way to hide the ‘Important Information’ section on the Home Page of the FSM mobile app. Also, can we modify the section to include tasks of other statuses? Thanks,Surya Narayan Sen.

Can FMS call its own APIs through a scheduled process?Example: http://{{base_url}}/FieldServiceManagement/OData/purchase_orderWe are currently using FSM 6.22 with a on prem solution.  We have a custom purchase order table in the FSM database and want to use FSM’s purchase order APIs to create the PO through the app by using a scheduled process of the data in the custom table.

Service report not visible in my work screen , even though its not hidden . We want to edit the service report but can’t see it on screen . using page designer we can see its there. 

Is there any heartbeat functionality or any way to keep a dedicated FSM server alive?Any API available?We are facing issue with the monitor schedule jobs are not being triggered as the Server seems not being “alive”

What are the steps which needs to be followed for the FSM PSO handshaking(sync between both the application) after initial installation?

Hi,Here is my travel cost model configuration. I am trying to achieve a scenario where the DSE will schedule as follows:On an empty shift, activities can be scheduled within a hour hour radius from start location - therefore offering a wider range for where activities can be scheduled.Where a pre-existing activity exists on a shift, limit travel to 1 hour from that activity to the one being scheduled.Should the configuration I have in place achieve the above?No max shift travel is required.thanks. 

we would like to configure different sites and different Maintenance Organisations in one Companie.Field Service. what would be the impact of such a configuration

hiI marked a task as complete from MWO & then manager filled hrs against it from cloud browser screen. Even after sync, that does not show up on MWO.  

Hi there, We have a scenario where contractors may call the Service Centre and report back the progress of a particular job. To ensure standardisation of questions and responses I wanted to use a Survey within the Smart Client. I have Surveys working fine on a  Mobile Tablet but when we click the Survey button on the Survey Tab an error is returned “No survey matching this request could be found.”I have ensure that I have a Survey set with “Call Center” as the Catagory in the defined survey itself and that the App Param (Request_Survey_Catagory) also has a value of “Call Center”.. What am I missing in order for a Service Desk Operator to be able to complete a Survey via the Smart Client?

We want to rename time type but using page designer we are not able to find the any the field . path is  Service->Work Management->Preparation and Planning->Work Task ->report time using those three dots  

HiWhen creating a text element on the lobby, I see a different between smart client and webclient behavior for line breaks. Is there anyway to solve this for the webclient so the line breaks appear? Also, is there anyway to use a message translation for the text within the element?

Hello,  we’re in the middle of our deployment of PSO for our business which has two distinct operations: one is basically a logistics business: delivering water to customers with lead times of several days.  The other is a more conventional “service” business with technicians installing, servicing and repairing machines.  However, even with the service business we generally work to 5+ days SLAs and so there is very little work of a truly dynamic nature.  We’re finding that the continuous optimisation of PSO a bit difficult to work with - the concept is clear - that it’s continually trying to beat its previous schedule.  But if we’d rather run it in a “batch optimise” mode - effectively load the latest day’s work and press the “schedule” button is this possible?  This may be a preferential model for our go-live and gradually move up to the continual optimisation. For info, we’re running Apps 9 (soon to upgrade to Apps 10) with PSO using the standard IFS interface 

Hi all,when configuring PSO ARP to send to a webservice I cannot see the WebServiceUsername and the WebServicePassword in the POST.I used webhook to perform this test, it’s not in the body or the header.. has anyone got this to show before?In the Scheduling Broadcast this shows in the header, not the same for the ARP broadcast apparently.Many thanks, 

We have 1 user who does not have the Regions tab in the manage filters menu in PSO.What might cause this?  (Here is the view all other users have:)Also, is the ability to Import a Filter a permission? I cannot find it in the list. Ours are greyed out.  

Getting error while initializing the PSO datasets from FSM Scheduling Manager “The given URI must be absolute. Parameter name: uri"Can any one please suggest the cause of this and how to solve this issue?

Hi Team, I would like to know on how to apply the Rule condition while using the XML Message in Processes Tab. As I don’t find any condition applying option available under Processes Tab in XML Map screen. Thanks,Pny

Hi Team, I would like to know on how to apply the Exception handling and Rollback while using the Inbound Integration with XML Map screen. If any exception occurs during data transfer or Application Error, i would like to Rollback the Table transaction/update happened on any particular table.Any help would be greatly appreciated. Thanks,Pny