It often happens that a task has to be cancelled.
This results in a Follow Up. But the time already spent on the task (approach, set-up time,...) is no longer visible in the PSO Gantt because the task is rescheduled. This results in large gaps in the PSO Gantt that cause confusion. Is there a way to display the time already spent in the PSO Gantt despite the task being cancelled?
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Hi Markus,
When you cancel the task (presumably in FSM) what status are you setting it to in PSO or is the activity being deleted from PSO ?
If you update the status to incomplete then any time spent on that task will still be visible but it will be clear to the users of the PSO workbench that the activity was not able to be fully completed.
Kind Regards,
Tom
The cancellation is carried out in the mobile. After this the Task is no longer visiable in PSO although the task has already been worked on. This creates confusion for the dispatcher.
regards
Markus
Why do you cancel the task if you already spent time on it? Not sure if you refer to the “old” FSM or IFS Cloud, in the latter you would mark the job as incomplete and ask for re-assignment of the remaining work time.
We are using the “old” FSM. Why do we cancel the task. It can happen that our technician go to the customer site for installation or warranty and if we arrive the location for installation we find out it is not ready perpared for installation by the customer. In this case the technician have spend driving time and set up time. If we cancel now, the task we completly disappear from PSO Gantt. We looking for a solution to abort this task and the already spent time for this task will still shown in the PSO Gantt.
This helps the dispatcher to keep the overview over the daily task from the technician and the current state.
regards
Markus Kühnl
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