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Question

time report not coming

  • March 24, 2023
  • 3 replies
  • 44 views

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Hi All,

Time report is not coming while we are printing service report in the work started stage .

Any reason why is not reflecting ?

3 replies

  • Superhero (Employee)
  • March 24, 2023

Can you share some more details? You are in the mobile client, you have started work and you access the Service Report through the menu? 
I tested and it works for me, however there is a slight delay, so I’m guessing they need to be synced before they appear. Are you testing offline?
 


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  • Author
  • Sidekick (Customer)
  • March 24, 2023

 

In the above screenshot , it is from CFG environment and in service report time report is coming {marked in yellow} . But with the same configuration in UAT environment its not coming .


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  • Sidekick (Customer)
  • March 28, 2023

hi anmise

You are in the mobile client-Yes

 you have started work -yes

and you access the Service Report through the menu?-yes 

Service report is getting created but time entries don’t come until I mark the task as complete. I saw in UAT, no time entry, as I completed the task, it started coming.