PSO is sporadically (as far as I can tell) Re-opening already assigned calls, and either moving them or leaving them open. We’ve set it up so that Assigned calls have a fixed person and fixed committment.
What other parameters need to be considered to stop PSO from moving these calls?
Hi,
The only time PSO will change the status of an activity automatically is via the LogOffUncommit rule. This is one of the dispatch service’s commit rules. If you are defining the rules in the ARP then you can effectively switch this off by setting the value to 0:
Thanks,
Tom
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