Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hello friends, hope everyone is well,We create a StopPSO-Cut attribute and place it on the job codes that we want removed from the technician's timeline (PSO Pic))We waited 5 min and it only worked when we forced it manually: (PSO Pic 1)Whenever we do this manually, it is reflected in System TasksWe then configured “ System Tasks – Schedule “ to auto update every 1 minute. The “Run History” shows the routine was run but it did not not update the PSO: PSO Pic (2)Why is not MWM configuration working automatically the same it is working manually?

Hi community, I have few task in allocated state when i try to commit them manually it comes up with error.  

Hi Team, We are looking for the query that is associated with Global search bar present in the request screen, so that we can have details of the field that we can search in the global search bar. I appreciate your quick response! Thanks in advance! Regards,Nandan Mishra

I am an undergraduate trainee systems engineer at IFS & new to these things. Can someone help me with the steps to perform the cloning process & the things we should consider before performing cloning?

Good day We have a situation where leave (Unavailability) was captured for a Resource on PSO under Resource Planner. The time period for the leave was 19 July 2023 12AM to 24 July 2023 7AM. The issue is that PSO assigned a task to this Resource on leave at 19:26 PM on 23 July 2023. As far as I understood, this is supposed to be impossible. Please advise of any solutions and/or causes to this issue, and where I might investigate, as there seems to be no problem with how the commit rules were set up.

Is it possible to show some specific task status values to one  group logged in users in smart client?

I have an example here,FSM Key -  Request ID, External system key - Complaint IDIn Inbound integration, I am using request as primary table. In the table key returned I have used view for sending keys(Complaint ID) to external system which are not the key in primary table of Request(FSM).  Here my question is,  How can I send Complaint ID in the acknowledgement ? But Complaint ID is not a key in our system. It is key in external system. As it is condition implied by client for acknowledgement of Complaint ID, I have created a view and made complaint id as a key in the view and sending back to external system.  

Hi All, We are getting the following error while initializing the dataset from FSM to PSO.There was no endpoint listening at https://<<mypsoserver>>:8744/IFS/Scheduling/Gateway/Service/Session that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details. Please advise, what could be  missing in configuration?GATEWAY scheduling app param has already been configured.

Why this error occurs in FSM?“Product Id already exits”Is this a Baseline error? 

Hi Experts, There is a requirement to hide Violation* tab group if the violation exists is equal to 3following is the screen and following is the xml of ui designer where it contains view_id i have done the client script as following​​​​​​​ var placeId = getControlValue("c_sec_place_d5_inspection_eform_data","place_id");var violationInfo = getDBValues('C_GET_Q0003',[placeId]);var violationExists = violationInfo[0].q0003;alert(violationExists);if (violationExists == 3)  {   // hide viloation group   setTabGroupVisibility('violation', false);    alert('hide');}but I’m not sure whether to use setTabGroupVisibility or setTabItemVisibilityhave tried both and it does not hide the panel of violationCould you please help me with this​​​​​​​Thanks in advance

Hi experts, I am facing an issue where once an attachment is selected from the Request screen, the file path, name, description disappears after clicking the “Save” button. The values are passed to the DB as well. This is what it should look like: How can I fix this?

Has anyone implemented a way to view the health of IFS FSM in real time? I.E they go to an intranet site and it will display either green for good, or red for bad?

Hi Experts, I want to modify the Row limit within the tab.Refer the below example. In this example, only 1000 products will display within the tab→ table. But I need to display more than 1000 records here. I don’t want to use the app param = ROW_LIMIT in this case as it will impact whole application.  I know that we can use the max_rows option in the screen level. But how to modify the row limit within the tab level?Thanks,Hasara

Hi Community, Can anyone here having Swagger 2.0  for ../../IFSSchedulingRESTfulGateway/swagger/v1/swagger.json  ?  to share here as I am getting OpenAPI 3.0,  but I will need Swagger 2.0 of the same.

Team, We are newly building a project on IFS PSO , Can anyone please advise how to do the initial data load ? is it through XML file loading on to Workbench or through REST API gateway? Also I didn’t notice any UPDATE (PUT) REST methods in the swagger , is that means we should use POST for both CREATE & UPDATE ? please advise on this. 

Hi Experts, I am on FSM 6U23, as per requirement created a new screen.For now I just want to remove the text “No Records Available” when we are on black search page. Is there a way to do this. Refer to screenshot.  RegardsAbhishek

​Using PSO version 6.8.0.21.Looking at getting Appointment Bookings during some other testing and noticed that a slot was offered when I wasn’t expecting it. I have then gone to test in isolation and noticed the following.   Resource 127 will be the only person able to do this job. There is a private activity ending at 15:30 on 5th June.I have 2 tasks being sent to ABE with an activity group as follows  <Activity_Group>    <activity_id1>5961328</activity_id1>    <activity_id2>5961327</activity_id2>    <pre_co_req>PRE</pre_co_req>    <min_delay>PT0S</min_delay>    <same_resource>true</same_resource>    <split_allowed>false</split_allowed>    <all_or_nothing>true</all_or_nothing>  </Activity_Group> The time left at the end of the shift is 90 mins.Activity Id 2 is 80 mins and 1 is 45 mins. ABE gave the following on the Appointment Output.    <prospective_resource_id>127</prospective_re

Hi Experts, When sending jobs to PSO , it needs an element of time before it sets the job in the correct place, does anyone know how long this duration is? Can the duration be altered? Is it based on the system that PSO is installed onto?For example, we are seeing jobs with a fixed person go over to PSO in the space for the wrong person, PSO then goes through the motions before then putting the job in the correct space, but this sometimes takes a while.Are there any parameters that can be altered to help? Would reducing the plan quality (currently at 100) help with this? Thanks

Hi experts, need your help.Customer needs the following requirement fulfilled:In Quote screen → Under Lines tab → When adding a new line → if the Usage type is Part. make the part_description non-editable but if the Usage type is Non part, make the part_description editable. Currently, this behaviour is vice-versa. I have created a new client script (attached) and linked it with the Usage Type field in UI designer. However, it looks like it is fetching the value of the Usage Type field from the first row (which is selected by default when the screen loads). Whenever I select another row, it still has the same value as the Usage Type in the first row. How can I get this to work properly?

Hi community,we have an issue which seems to be very hard to find (also for the support).Under undefined circumstances, we get the same task_event and related to that the same task-status in FSM/Mobile.For example, a mobile user changes the task status from enroute to arrived, some minutes later the task status switches back to enroute and the mobile user have to change the task status again.This happens every day but not on every task. We (and the support) can’t find the cause of this issue.Does anybody facing the same issue?Thanks Benjamin

Hello,I’m using the Attachment functionality in mobile to capture attachments in Receiving Unit PO screen. From the ReceivingUnitPO screen in Designer, selected the table Receiving_Unit and using the Attachment icon, selected user_def_num1 field to store the attachment.After choosing an attachment and while the record is saved, the receiving_unit.user_def_num1 field stores a negative integer value such as -1, -2, etc., in the DB instead of the Attachment ID. Is there any step to be configured to capture the Attachment ID apart from the above? Kindly advice. Kind RegardsPriyanka Cecilia

Hello,It has been found that not fixing a technician, even though the time is fixed, can sometimes lead to problems. In FSM, the person can always be fixed in the job itself under 'Scheduling' by checking a box. In PSO, however, this does not always work. Even if the time is fixed, the checkbox to fix the person remains grey. Even if the correct technician is currently scheduled, this may still change. This issue concerns a difference between FSM and PSO. Does anyone have a Idee? ThanksMarkus

Dear Community, May I know how to create a scheduling resource through “IFSSchedulingRESTfulGateway” API ?  as I can see only  “GET  https://MyHost/IFSSchedulingRESTfulGateway/api/v1/scheduling/resource “  and No  POST in the interface guide. When I tried with POST methods the API threw an error “Method not allowed”.

We recently had a user of FSM6u7 webclient report that some values in numeric fields (i.e. qty in the task - labour and expense tab) are not visible.  Other users are not having the issue when looking at the same records.  A new profile was created from scratch (not copied/cloned) and the user is having the same issue but others are not when logging in with the same duplicated credentials.  This seems to be pointing to a hardware issue but the user has not had any changes in hardware nor configuration of the hardware (that they are aware of).  Looking to see if anyone has any insight or experiance with this type of issue.

Hi Team,On the search screen, the date field gives the UTC date and time, Is there a way to use the user's local date and time instead of UTC as the default?For reference, Adding the below screen shot. Date Selected:Script:Gives UTC time:  ThanksVenkat