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Question

Open status Business Rule

  • Aug 10, 2023 4:22 PM UTC
  • 2 replies
  • 26 views
Sidekick (Customer)
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Hi, can someone tell me if there is a default / OOTB business rule in FSM which sets newly created tasks to Open status? Is this configurable in any way? If so, what is the rule called please?

Thanks

2 replies

Do Gooder (Employee)
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  • sujoin
  • Do Gooder (Employee)
  • Aug 18, 2023 9:12 AM UTC

Hi @Heraghty123 ,

 

  I think when a task is created it have by default open task status and then you can set any other task status through business rule, but you have to define certain input value and create a BR (Business Rule) accordingly.

 

Thanks

Shneor Cheshin
Superhero (Employee)
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  • Shneor Cheshin
  • Superhero (Employee)
  • Aug 21, 2023 12:09 AM UTC

Hi @Heraghty123 

Default ‘OPEN’ status is set on FSM Metadata.

You can try to override this in Custom Metadata.

Cheers!

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