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Question

Open status Business Rule

  • August 10, 2023
  • 2 replies
  • 21 views
H
Sidekick (Customer)
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Hi, can someone tell me if there is a default / OOTB business rule in FSM which sets newly created tasks to Open status? Is this configurable in any way? If so, what is the rule called please?

Thanks

2 replies

S
Do Gooder (Employee)
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  • sujoin
  • Do Gooder (Employee)
  • August 18, 2023

Hi @Heraghty123 ,

 

  I think when a task is created it have by default open task status and then you can set any other task status through business rule, but you have to define certain input value and create a BR (Business Rule) accordingly.

 

Thanks

Shneor Cheshin
Superhero (Employee)
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  • Shneor Cheshin
  • Superhero (Employee)
  • August 21, 2023

Hi @Heraghty123 

Default ‘OPEN’ status is set on FSM Metadata.

You can try to override this in Custom Metadata.

Cheers!

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