Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hi All,  There is a requirement to limit one of the fields drop down values in the tab level.I was able to achieve this in the header level using the below script in the Client script.if (size(codeList) != 0) { if(codeList[0].code_value != null) { var option1 = []; for (var i=0; i<size(codeList); ++i) { var codeValue = codeList[i].code_value; var description = codeList[i].description; var opt1 = createCodeTableOption(codeValue,description); arrayPush(option1,opt1); } setControlOptions('model_param_rules', 'hierarchy_code', option1); } }But it seems the above code is not working in the tab level. Another similar thread related to the same question. Limiting DropDown value based on specific parameter | IFS Community Any idea or the example code, how to achieve this requirement in the tab level? Thanks,Hasara

Hi, Working on a project to connect to a 3rd party. The API i’m posting to is wanting to receive single and multiple attributes. Example;<cXML payloadID="20230926230000000.19736.50338@company.name" timestamp="2023-09-26T23:00:00+0100" xml:lang="en-GB">    <Header>        <From>            <Credential domain="NetworkId">                <Identity>Markerstudy</Identity>            </Credential>        </From>                <To>            <Credential domain="NetworkId">                <Identity>S0002027</Identity>            </Credential>        </To>        <Sender>            <Credential domain="NetworkId">                <Identity>Proactis</Identity>            </Credential>            <UserAgent>proactis-us-agent</UserAgent>        </Sender>    </Header>        <Request deploymentMode="test">        <ReceiptRequest>            <Recei

Dear FSM experts,One of our customers is currently experiencing the following issue, and I would appreciate your assistance.The problem pertains to the FSM Lobby. Some lobbies are used to display task statuses that appear to be stuck. When clicked, they lead to the task list screen, and records are correctly displayed. This issue is persistent across all environments: development (dev), testing (test), and production (prod). Therefore, it is important to identify the root cause and address it. This problem appears randomly, irrespective of roles and environments (Smart Client & Web Client).   Does anyone have any idea about the possible reasons for this issue? Thanks & Best Regards,Amandi Soysa

Hi IFS Community, We are currently having issues wrapping text dispatched to our field personnel on their iPhones devices.They see a single line that they cannot scroll across to the end. This is for Task Description, Notes, Inventory Description Cheers Anthony

Hello Community,Is there a list/document that gives a good baseline functionality per role?For example, A planner, WebClient user should have the following menu items availableRequest Task Calendar Exceptions reports Lobby etcAn admin, WebClient user should have the following menu items availableAll planner Admin menu etc.Any reference?Cheers!

Javascript stringsplit not working as expected in Client script for a mobile screen refresh.I’m trying to split a string variable based on a character ‘/’ and return only what precedes that character. So serial# 12345/01 will only return 12345I get no errors from the script below in mobile; however the fields in mobile are not getting populated with any results.In example below the alert does not even pop up as blank: var serialId = ‘12345/01’;var serialSplit = stringSplit(serialId[0],'/');alert(stringFormat("{0}",serialSplit));

We are seeing this error in pso scheduling workbench in our dev environment. We have checked out web config file and scheduling app param, as well as our connection string (which we did correct), but we are still getting the same error? Any suggestions/recommendations would be appreciated  

I am hoping someone can help me find a solution.The business needs to report Data Quality against a KPI Data Metric and we want to set up ‘something’ that allows a user to flag the Work Tasks as Pass / Fail on the Data Metric and those details to be stored in IFS to be reported on. I cannot find any core functionality that allows quality control measures to be set so I was wondering how someone else might go about this as I cannot seem to be able to think of the best solution?Thanks, 

In FSM 6.25, there are App Params for push notifications, one being PUSH_NOTIFICATION_HUB_PATH.  Does IFS natively provide an Azure Notification Hub service or does our org have to purchase its own separate license/service?

Hello all,  I am using a button as “Mass Update” and I want in Status dropdown list only certain statuses to be visible. Is there a way to edit this status ComboBox, as mass update is a OOTB button?   Please provide your inputs...Kind Regards

I would like to make a script to stop FSM mobile users from changing the task status field if they are current in process, or on route on a current task. To change statuses the users use the top left hand corner button to jump to the next status, What would be the best approach to apply this in FSM Mobile (android) 6u24

Users are able to login to the mobile and smart client but unable to login to the web client. We get through the authentication username and password but it redirects us to here. Does anyone know what the issue might be? 

Hi Team,We have configured PSO staging logic as per the document.Outbound is working fine, but seems inbound is having an issue.We further checked the log too, log is stating the following error message: ‘Data member specified by attempt_cnt cannot be found’.Screenshots for further reference:I_XML MetadataSQL QueryThanksVenkat

Hi Experts, Have a question on the business logic and code for RMA, Return Reason = ‘Repair & Return’. For the baseline flow, at the end, when we have completed repair and return the product. A shipment will be created for us to post. After posting, this will change the location of the Product back to Customer’s place and also change the RMA’s status to ‘Complete’. What is the logic/code involved in doing this? Specifically asking on how the RMA’s status is triggered and changed to complete. Is there a Business Rule activating and changing the status triggered by the posting of the related shipment?

Hi Team, Please let me know, whether there are any automatic mechanism for creating part disposition, in our case in mobile created one part disposition but in FSM after some time part disposition duplication created even task is not completed. Note: while duplication creation of part disposition, from mobile part disposition record not synched with DB, it was waiting or ready

we need to do engineer assignment for some requests however those requests are already closed in FSM. So, if we reprocess the integration it will not work. but we can create a payload using query for those requests. Is there a way to send the payload manually using xml poster or something like that?we should be able to use the same mechanism to send the message out from FSM also right?

Hi,We havbe an issue whereby the Mobile Device IFS6 u16 doesnt rename file attachments if they are a .docm file extension and they have ‘id_XXXXXX’ (Task ID) at the start ofc the filename (Which gets added by the smart client).  The result is that if the filename already exists, the new file attachment on the task will point to the older file with the same filename.  JPeg files for example are not affected the same way. Is this a bug? or a ‘feature’? the only work around is to manually rename the file on the device before reattaching it, but sometinmes our engineers forget to do this, and they use the same offline file on their device for multiple tasks (its a test results form) Is there any setting or config we can alter to change this behaviour? ThanksMartin

Hi there, We are currently using FSM6u10. We are able to attach files to a Task that are synchronised and appear on the tablet. We have a requirement to attach a pack of files as a ZIP.  When attaching the ZIP file, the attachment appears on the Mobile FSM App task with a big X.Is it possible to attach and synchronise ZIPS or other non standard file types to a Task in FSM Mobile and save them on to the device for Unzipping.? Is this something that is improved on later versions of FSM? Thank you, Angelo

Hello FSM community,we currently work on a survey set up, for our mobile device that consists of multiple surveys, to give the user more flexibility.This setup works quite well, although we have a question to the visual presentationin the mobile client when multiple surveys are used.  Navigating to “Survey”, a drop-down menu “Choose Survey” shows all different surveys that are linked to a task. Is this drop-down list editable?The optimal scenario would be a visual indicator next to the survey name, when a survey is not finished. This indicator could be a symbol if a survey is not completed, or a number that indicates how many answers are still open.If this drop-down list is not editable, a workaround would be to have a counter on a different screen, for example the technician review screen, that indicates how many surveys are finished and how many are still open.Does anyone have experience with this topic?with kind regards,Michael Pieber

Hi all,I want to compare two datetimes, and get the amount of seconds left.I tried SELECT DATEDIFF(second, GETDATE(),ACTUAL_TRAVEL_START_DTTM) FROM task WHERE task_id = {0} This one works via the sql query tool. But if I use it in a getdvalue, no value is returned  getDBValue("select CONVERT(TIME,ACTUAL_TRAVEL_START_DTTM - GETDATE()) from task where task_id = {0}", taskid);  

Hello,I want to make a confirmation loop to a screen. I can add confirmation from object links. However, this confirmation has no connection with the transactions I make on the page. How can I link the confirmation to the page?

Hello Everyone, I’ve a need where the IFS connect consumer would send a mesage to IFS Connect with an GUID in the header and the consumer is expecting the same guid to be passed in an response message. The GUID will be different for each message comming in to IFS Connect. The intent is to co-relate the reponse to the request and that the reponse is for the same request made. In this context, I have the below queriesHow do I enable this in IFS Connect? Will there be any customizations required to fulfill this requirement? How different will the change be for SOAP/XML Vs REST/JSON? How can be change be implemented for asychronous calls vs sychronous calls? Can IFS connect implement this requirement vice versa?I greatly appreciate your quick help, suggestions and support.

Is there a recommendation as to which collation to choose for a FSM Database running on MS SQL Server?  

Hi All, I have a resource that is working on both Shop Orders (Production) and Work Orders (Field Service Engineer).Case:a field service engineer that has no immediate work orders will jump in and help the production guys. We want to be able to schedule this. A Production resource is required to go on-site to a customer because of his specific expertise and will need to be assigned to a work orderShop Order planning is done through Advanced Planning Board.Work Order planning is done with Allocate Resource and Resource Monitoring Gantt. Problem:On APB, I can see my production resource/Field service engineer but I do not see when he is assigned to a Work Order(s).On allocate Resource: I can see my production resource but I do not see already scheduled Shop Orders.  Is there a way to have these 2 planning methods interact and at least show that Person X is working on a Work Order/Shop Order and is unavailable at that specific time? Best RegardsRoel 

Hello Everyone, Normally we can have different API versions of an API, where each version could be used by different third party consumers. I woud like to know if there is any API versioning strategy in IFS Cloud. I greatly appreciate if anyone can provide details on the API versioning strategy. I know there are IFS API’s that conform to OAS 2.0/3.0, but I’m not keen on this, but specially versioning within the API itself.Your help and support is greatly appreciated.