Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hi Team,Can we lower the row max query, if the table has more records in the table.Eg: Part able has 60000 and i need to give 50000 in row max.Can this be achieved in sync rule.  Thank you

Hi Community, Is there any specific API we should target for stress testing? Are there any smoke tests we could perform to our infrastracture in order to assess the auto scaling functionality on azure VMSS? Thank you,Charalampos

Hi,I’m getting an error in PSO events:Warning   SRG   Invalid user or password.    sacoWhat is the app type = SRG? My dataset appears to be running so it’s not a complete failure. Thanks,Rob

I created a list view but on the smart client I receive the below error. When I try the web client, there is no error. Does anyone know what the issue might be?  

Hi FSM experts,Appreciate if you could help me locate a detailed documentation on mobile sync error management.Kind regards,Anupama Nagahawatta

Hi All, I have PM actions set up in one of our test environments. What a work order is generated from the PM action the work order and work tasks are at status of released.  However when I have duplicated this in another environment the work order and work tasks stay at status New.  can any advise if there is a parameter that i need to update to get them to go straight to status released  We are using IFS Cloud 23 R1

 Our understanding is that Azure will retire the AzureRM technology on February 27, 2024.We are on IFS FSM 6.12.  Does IFS FSM 6.12 use AzureRM just for upgrades or does it also use it for the runtime?Put another way, will our IFS FSM 6.12 application stop working after February 27, 2024?Thanks,

When presented with a cycle count or physical count in FSM Mobile the balance on hand values are still available/visible within the mobile Stock screen.  Is there a way to hide or not display the balance on hand while there is an open cycle or physical count document for the part and truck place? The value on hand should not be visible for compliance reasons while doing a stock count to get an accurate physical count of the part.

Hi all!Currently, users on task screen have the option to export data in either raw or formatted format, as you can see in the screenshot. However, for our specific requirements, we are looking to remove the raw data format option.Is there a way of modifying the export options in the task screen?Thank you all in advance! Best regards and happy new year!

Hello,I have a question related to the lookup setting for the custom table.I've created a custom table where I can store the data set. I would like to know if it's possible to configure the CODE field to become a lookup field only in advanced search in order to filter the current data set of the same table.It's not possible to set up the lookup directly in the custom metadata because that would restrict me from creating a new data set in this table as it would always require selecting something existing from the table. Thank you in advance for your kind help.

Following the positive feedback for "Scheduling demystified (22R2)" I have updated the document for the latest IFS Cloud release. 40% more pages, all new features plus some troubleshooting help.  Again, this is NOT an official IFS document, however it was created in collaboration with R&D and there is work going on to release something similar with the product itself. Hence my ask - if you have corrections, feedback, ideas - please do share so we can incorporate them.

Getting  Communication Errors in PSO, Any idea what needs to be checked? 

I have seen a strange behavior in IFS web client 6.21, where the tasks are getting created and finished by IFS_PSO_IFS_PSO, Any comments on this?  other image 

How to use conditional operator in output parameter expression of a business rule. I use the conditional operator like “task.user_def8!=6883?KABEL_C:FIBERKABEL_C”. But getting the error“The expression 'task.user_def8!=6883?KABEL_C:FIBERKABEL_C' contains unexpected syntax. The operation '!=' cannot be performed between operands 6883 and 6883.”  Any idea why it is failing?

Hi All,Does anyone know how to set a value to ‘Appointment Mode’? Looks like this is a new feature in 23R2. 

In FSM, we have extracts, which are set up for most tables for which we have sync rules. Why are extracts needed and will sync rule for a table work without an extract setup for the table? 

Hi,Is there any way possible in PSO to restrict the scheduling of a specific Activity_type and its corresponding Activity? Currently, we need to exclude a particular activity_type and its associated Activity from the LOAD file, but manually removing activity_type ,activity tags and their associated tags from LOAD file is proving to be quite challenging.

Hi,How can I introduce object_deletion from fsm to pso in integration?

 Hello,I am currently having an issue with defaulting the value in a lookup screen. I have attempted to enter the default value in the properties of the field, but it is not being displayed in the field. I have also tried using the Lookup Navigation of that field and entered the search criteria along with the value. However, the value is only displayed when I click the loope icon of that field on the Lookup , and the pop-up shows the default value that I have inputted in the Lookup Navigation. What users would like to see is the default value being displayed when they click A BUTTON , which triggers the lookup popup screen. The lookup popup should be populated, and the defaulted value should be displayed without the need to click the loope in the popup again to have their default value. Is there a way to manage this through configuration, without the need to create any custom script?I would greatly appreciate your help. Thank you in advance.Btw, FSM 6U23 is used for this scenario.

Hi, Seem to be having an issue with Business Rules not executing in the correct order.  I have two Custom Processes on the same table (TASK_TEXT) one updates a record using XML, the other sends out a notification based upon this update.  They both have the same execution point (Commit read or insert) and the execution sequence for the update is a lower number than the execution sequence for the notification, yet the notification goes out before the update.  Any ideas please? Thanks

Hi Team,Is there any possiblity to set 4 weeks visiblity for particular dataset.We are having more than 20+ Dataset, we want 4 weeks data to be visible only for 1 dataset.Regards,Shiyaz

Hi all,Sync messages are not being processed when the iOS FSM app has a sync error, when using a custom script with SaveChanges() or by using the saveDataTransaction function.Example,When using the FSM baseline design and adding a custom button on the task Overview page for setting the Task Status to Accepted, with one of the following scripts setControlValue("task", "task_status", "ACCEPTED");var res = saveChanges();var taskStatusTrans = generateDataTransaction("task","UPDATE",stringFormat("metrix_row_id = '{0}'", rowId));taskStatusTrans = addToDataTransaction(taskStatusTrans,'metrix_row_id',rowId);taskStatusTrans = addToDataTransaction(taskStatusTrans, "task_id", taskId);taskStatusTrans = addToDataTransaction(taskStatusTrans, "task_status", "ACCEPTED");var res = saveDataTransaction(taskStatusTrans, stringFormat("Task status {0} updated", taskId));The message will not be processed, until the error has been removed. The error is unrelated to the task btw.But, if you change the status v

Hi FSM experts, I’m facing an issue where I cannot update a record using an alias table. I’m using PERSON2 FSM alias table and when I try to update the mobile number field it is not saving the value, neither it gives any error messages. Appriciate any help Kind regards,Anupama Nagahawatta

Hi,Is there any possiblity to duplicate the exisiting dataset, will it copy al the resources, shift details, Rota Assigned to each field technicians.. Regards,Shiyaz

Hello everyone, If I do a search within Product screen, there is no hyperlink for the Product IDs so then I have to either open a separate Product tab to then search on the Product ID number or click the location hyperlink and go digging thru their products list Is it possible to add product ID as hyperlink in the Product screenThanks