I have seen a strange behavior in IFS web client 6.21, where the tasks are getting created and finished by IFS_PSO_IFS_PSO, Any comments on this?
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Userlevel 7
+23
Hi Nitesh,
PSO never creates an activity, this will always be sent to PSO from the external system, in this case FSM.
I believe IFS_PSO refers to an allocation update having been received from PSO.
Kind Regards,
Tom
+2
Hello Tom,
Thanks for the reply, I understood the allocation was sent from the PSO but in the event the creator of the task is also IFS_PSO.
IFS_PSO is the user in FSM which process PSO broadcasts. I’m certain that baseline FSM integration would not create tasks based on a PSO broadcasts. You may need to check any Business Rules are set to trigger such a scenario based on a status update from PSO. (Eg: Creating follow up tasks)
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