Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hello everyone,Recently, one of the datasets from PSO has disappeared. I checked and it appears in expired status although no one has changed it that way. How can I reactivate it again? I am using an integration between IFS Cloud and PSO.Any idea?Thank you in advance.BR,Miruna

Hello, does anyone know what is the difference between Activity and Activity type for Colour Activities in PSO? As far as I’ve seen in the Legend, there are exactly the same colors for both of them. The only difference is for Default, which I don’t know when it is used.Legend:Thank you very much! Best regards,Iulia

Hi,We need a solution to generate GUID in FSM. It cannot be a counter,  it cannot be only numeric, it needs to be asymmetric and random. The result of NEWID() sql function is exactly what we need.Currently, in our test environment, we have set up a trigger on the table to create it after-insert into one of user_defX fields.Is there any other way?

Hi Hoping someone may be able to help.what i am trying to do is on the receiving screen if the document is posted i want to make certain fields read only so that the information is not changed after posting. if the field i want to work with is is part of the receiving table i can turn them off with no issue.setControlEnabled("receiving", "way_bill", false);but if they are in a listview it does not look like i can set them readonly using the standard controlsetControlEnabled("receiving_detail", "location_to", false);setControlEnabled("receiving_unit", "serial_id", false);any suggestion on how i might be able to set these read only using a client script?i will need to build this for both SmartClient and Webclient i tried looking through the documentation and the FSM client scripts but couldn’t see anything that would work. Thanks in Advance Graeme

Hej hej!Has someone of you implemented the time selection with 15min steps (00, 15, 30, 45) instead of choosing minutes?Our engineers are booking and charging in 15min steps and therefore it would be good to have it in place accordingly Thanks for your input guys!

Hi, What would be the best way of selectively locking fields on a screen on the SmartClient? I am trying to disable certain fields on the project screen depending on the project status. This script below almost works, but diesnt lock the Notes tab records. Is there a better way of doing this? essentially, if the project is approved, the details cant be updated by everyone, only certain people (who use a different project screen).We cant use the app param ‘FREEZE_PROJECT_APPROVAL_STATUS’ as some people will be allowed to update but not others.  The ones that it will be disabled for still need to be able to update the proect for any other status.  var lockFields=false;var projectApprovalStatus = getControlValue("project","approval_status");if(projectApprovalStatus=="APPROVED"){    lockFields=true;}    if(lockFields){setControlEnabled("project","project_title",false);setControlEnabled("project","place_id",false);setControlEnabled("project_text","text_id",false);setControlEnabled("project_

Hi All  We are currently using Apps 10 with PSO. We want to start using competencies/Skills to define what resource does what work task. However, for some reason the competencies are not flowing from IFS to PSO in the load file.  Is there a parameter somewhere that we need to activate. Thanks 

Dears, We are facing an exception while selecting Repeat option as “Repeat working Days” while configuring Monitor Schedule.Please find the attached screenshot.  Thanks & Regards,Narsing

Dear All, Can someone tell how I can write mobile for  script for multiple line item(Part need for example) to reflect from smart client to mobile client.Here under part need I have created new fields for part id items I want to show them in mobile.For single item the script is working how it will work for multiple items please suggest.

Hi,I have a question and I need your help.I have a request work task that I have completed it in mobile work order but still, the status in Cloud remains ,,work started,,. If I try to change it manually, it tells me that I have an active assignment, but in MWO the only assignment I had is completed. Do you have any idea why this is happening and how to set the status to work done? I am using IFS Cloud 24.1Thank you in advance!Best Regards, Miruna

Hi,I have a question regarding Recurring Service Programs.Once the program is active, cycle pattern and interval program could be changed? Is there any way we can modify them?Thank you!Best Regards,Miruna 

Hi,I have a question regarding Recurring Service Program:Start Occurrence takes into account the valid from on the service scope line or the one in the RSP header? How is it calculated? I read the documentation but it is not very clear to meThank you in advance.BR,Miruna

We are looking to use the Warehouse Portal. I seem to have documentation for all FSM Portals other than the Warehouse Portal.Can any of you share this documentation?Thanks,Barry

Hi,  Is it possible to change the behavior of the press and hold functionalty within the (android) app?e.g. When doing a "Long press" on Joblist, the menu appears while pressingWhen  doing a "Long press" on Itemnumber to scan a barcode, you have to remove your finger before the menu shows. 

Hi Experts,When a technician adds their signature from a mobile device, it is saved in the mobile database as a negative value by default. This value is then sent to the FSM server, which identifies the negative value and converts it to the correct ID based on the sequence of `tech_signature_id`. This process is handled on the server side. As shown in the attached image, all `tech_signature_id`s created on mobile devices are negative values. This helps avoid mistakes when many technicians are working simultaneously.Tech signature id before syncing with the server.However, my problem is that on the server side, the `tech_signature_id` is not being converted to a positive value after the data comes from the mobile device.task.tech_signature_id in web clientThis issue does not occur every time. I had to create at least 10 tasks to reproduce it. The current environment is UPD23, and I tested this on an Android device. I also initialized the UPD23 server into the UPD28 Android and Windows a

Hi All, Doing some tests with ‘Analysis for Service Contract’ in IFS Cloud and I am noticing some strange behaviour. Situation:I have a service contract where I Invoiced 2 items:Periodic invoice of 500 USD/Month Preventive Maintenance Work Order charged with a Service Line at ‘Fixed Price’ of 2500 USD Now I check my Service Contract Analysis and I see 2 issues:Incorrect visual ‘Revenue Analysis’ In the Summary I see a field “Revenue (USD)” which says 3000 USD - that’s good.  But the Revenue Analysis bar chart only gives a value of 500 USD And next to it we have the breakdown that really shows the 500 USD from the Invoice Plan and the 2500 from the ‘Fixed Price’ WO Why is that 1 bar chart not consistent with the other info? Incorrect Costs My Invoice plan did not have any costs - my work order on the other hand had 1 part and 1 resource used, respectively a cost of 2127.84 USD and 0.15 USD Why does the Analysis overview only say a cost of 2127,84 USD and not 2127.99 USD as I would

Is there a way to add columns in work order planning gantt? Right now, I see only 2 columns  Can it be customized?

Hi All,I’m trying to find a solution for the following. The functionalilty is that FSM mobile app users can fetch data on demand.So far I'm able to trigger a Sync rule via a client script, which then sends all the data (Batch All) for that person. The issue here is, that I can’t add any conditional filters, and only can filter on Person ID (but it’s something). The biggest issue is that during the initialisation of the app, the data is also imported, which we want to prevent.Regards,David 

We are observing the Additional Resource Task errors on Mobile (especially iOS) with the error text “Task has been already picked by another person or it no longer exists. Further processing of this task is impossible.”. Can you please point to the details for this error. 

Hi All, I have a client that provides monthly free-of-charge inspections of their customer’s production line (for which they sold the equipment). The inspection is free-of-charge, but everytime they find a possible problem, they provide a quote to the customer for the replacement and maintenance and thus they make revenue. That is the basic business plan. To put this in IFS I was working with a Service Contract where we have multiple ‘Services’ - 1 free-of charge service that has a PM action on Monthly Occurence - Calendar generated. No issue there.I also made a second servie that is invoiced based on ‘Resources Used’. So whenever a technician is on-site they can create a new WO/Service Request from MWO, connect it to the 2nd service line of the contract and in that way we can track all Costs and Revenue’s for both Services connected to the Service Contract. Now comes the issue: so before they are allowed to execute the replacement, the customer wants a quote. No issue - when the WO is

Hi All, I’m doing some tests on the IFS MWO Service where I start a WO - assign it and transfer to mobile. When the technician accepts the MWO and starts doing his work, he notices ‘additional work’ to be performed. But I want him to enter the Object ID. But unfortunately, this seems to remain an empty list and I can’t select any object ID. When I do the same through ‘Technician Portal’, it does filter my Object Id List:  So Question:What controls the list of Object ID’s that I can select on the MWO Service? Is there a setting or how can I populate a list? Best RegardsRoel

Hi all, I have a problem about site access. An IFS user who even though does not have authorization to the relevant site, he can access and view the relevant shop orders when he searches by shop order number on the shop order and shop orders pages. My expectationis that he can only view shop orders on the site it has authority over, and he can not view else shop orders belog to different a site that he does not have authorization.What could be reason? How can I prevent he view the shop orders that have the site not authorized for the user? Thanks

Hi, I’m constantly seeing patches come out from dotNot Core, and my security team flag these due to vulnerabilities so we keep them as up-to-date as possible. It’s been raised internally that dotNet Core v6 comes end of life Nov ‘24. So simple question.What versions of FSM and PSO are compatible with dotNet Core v8? Cheers Ady

Hi,I have created two task on a single Work Order using Min FT required = 2, But only the 1st task is getting auto assigned and the 2nd task remains in Open status. Any idea what could be the reason? 

Dears, Please let me know information on removing Back-order Quantity from Stock. Thanks & Regards,Narsing