Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

I’m curious if anyone using the FSM6 Web Client (u25) has any tips or recommendations on how to resolve significant response delays when users are navigating between screens, running searches, saving transactions.  We are currently working through some infrastructure recommendations following a ‘health check’ but wondering if anyone has identified or implemented any specific changes to help improve responsiveness.

Hi Experts,  We are planning to rent our parts from warehouse to customer place.   so, I have trying to move through logistics manager. Its throws some error. I have checked allow stock and added locations in customer place. Can you please suggest some idea’s. am attached the screenshot here.Thanks,M.Irfana.

Hi All,Please help me to understand what is the reason PSO will show for an activity, the exception as “Invalid or missing activity status”. Thanks,Lavanya B

Hi,I am trying to create a task with mass insert and then want to use the newly created task id from mass insert to update the existing the record.But when i am taking the newly created task id reference in mass update through xpath_node, xml is running but field is not updating.<perform_batch><perform_mass_insert result name = “New task”>//Task creation code</perform_mass_insert><mass_update_table_name><user_def1 xpath_node = “//Newtask/task/task_id” /> --Here this field not updating</mass_update_table_name> Please suggest.

On the Request Screen, we populate the search criteria and then select Seatch.My question is there an option for the retrieved Requests to be auromatically order descending by created date?  

I am looking for a way to associate a region to a person. I thought I could use the scheduling resources on the region details page. But there is nothing on the tab that allows me to add resources. How do I add scheduling resources to add to the region details tab Scheduling Resources? From what I read, scheduling resources are created at Service => Scheduling => Basic Data => Scheduling Basic Data => Scheduling Resources. However, I don’t have that menu option in my navigator. Do you know why that would be? Is there another way to associate a resource to a region or a person to a region? Thank you for your help!   

Hi,I have a question regarding history log in IFS Cloud (24.1.0)I tried to change manually the resource allocated on a Request Work Task. I did this in the Request Work Task Scheduling and Allocation - Assign Work - Allocations page. I deleted the existing resource and added a new resource.The change appears in my history log but unfortunately my user does not appear. It appears as if my colleague did it. This is the only change I make and it doesn't appear that I did it. For the other changes, my user appears.Do you have any idea what would be the problem and what could I do so that my user appears on this change?Thank you in advance.Kind Regards, Miruna

Hello FSM community,I have encountered an issue in the UI Designer of FSM, specifically within the PERSONCALLEXCEPTADD screen.The problem arises when attempting to add a line into the “Screen Events” -> “Table Events” section. Despite successfully adding a line and subsequently closing the “Screen Events” screen, the added line seems to disappear upon reopening the “Screen Events” window. Furthermore, the script that I try to add this way to the screen does also not execute.This issue has been consistently replicable, and I am currently unable to find a workaround. I am reaching out to inquire if anyone else has experienced a similar issue or if there is a known solution to this problem.With kind regards,Michael

Hello,We have created several resource groups in IFS Cloud and the customer would like to filter in PSO after the resource group. The resource group is shown as skill, so I assumed that I can filter after the skill, but this is currently not possible in the customer environment. I have seen in another test environment that it is possible to filter after skills.Do you have any ideas here?  IFS Cloud: 23.2.7PSO: 6.12.0.29 Thank you very much,Iulia

Hi Experts, I am reaching out to understand the usage of the mx_u_s table in FSM. We have observed that this table contains a large amount of data in our environment and is consuming significant storage space.Could you please provide some insights on the purpose and importance of this table? Any recommendations on how to manage its size would also be appreciated. Thanks,Hasara

Hi All,Is it possible to change the order of the task status (Task Status Flow) in FSM mobile?  

I have a customer that will only be using FSM Web Client and not FSM Smart Client. They have a requirement to view Escalations assigned to their team. The standard screen ESCALATIONSTEAM would meet the requirement, but I am able to view in Web Client.  Does anyone know if this is by design before I create a custom screen to do almost the same as baseline?

Hi experts, I need to add the request.access_group variable in a notification message which is sent when an escalation is created. So, I have thought of starting from the escalation table, then moving to quote table and then moving to request table, and from there getting the access group value. In my notification message, I have included {{request.access_group}}.This is the Substitution map I have created which is giving an empty value in the email.How can I get this to work? Cheers,Buddhima

Hi All,I want to capture the Actual Start and Travel Times when changing the task status in the FSM mobile app (via the baseline functionality). So I can use the data inmidiatly after a status change.I now have to wait until the sync message has been sent to the client, which then updates the task status, and then the actual start or travel date is pushed to mobile. This takes some time.I tried to capture the datetime via a Value Change script on the Task Status field, but that won’t be triggerd.  

From what I can tell, when a reason field on the activity_status object is updated we are not seeing a broadcast including that field. We are looking to repopulate that field after an initialization as well as track externally the various reasons why users are making changes to statuses.  Are status updates typically included in broadcasts and more specifically the “reason” field? How else would we be able to ensure that value is persisted when running the initialization everyday?

Hello everyone,Recently, one of the datasets from PSO has disappeared. I checked and it appears in expired status although no one has changed it that way. How can I reactivate it again? I am using an integration between IFS Cloud and PSO.Any idea?Thank you in advance.BR,Miruna

Hello, does anyone know what is the difference between Activity and Activity type for Colour Activities in PSO? As far as I’ve seen in the Legend, there are exactly the same colors for both of them. The only difference is for Default, which I don’t know when it is used.Legend:Thank you very much! Best regards,Iulia

Hi,We need a solution to generate GUID in FSM. It cannot be a counter,  it cannot be only numeric, it needs to be asymmetric and random. The result of NEWID() sql function is exactly what we need.Currently, in our test environment, we have set up a trigger on the table to create it after-insert into one of user_defX fields.Is there any other way?

Hi Hoping someone may be able to help.what i am trying to do is on the receiving screen if the document is posted i want to make certain fields read only so that the information is not changed after posting. if the field i want to work with is is part of the receiving table i can turn them off with no issue.setControlEnabled("receiving", "way_bill", false);but if they are in a listview it does not look like i can set them readonly using the standard controlsetControlEnabled("receiving_detail", "location_to", false);setControlEnabled("receiving_unit", "serial_id", false);any suggestion on how i might be able to set these read only using a client script?i will need to build this for both SmartClient and Webclient i tried looking through the documentation and the FSM client scripts but couldn’t see anything that would work. Thanks in Advance Graeme

Hej hej!Has someone of you implemented the time selection with 15min steps (00, 15, 30, 45) instead of choosing minutes?Our engineers are booking and charging in 15min steps and therefore it would be good to have it in place accordingly Thanks for your input guys!

Hi, What would be the best way of selectively locking fields on a screen on the SmartClient? I am trying to disable certain fields on the project screen depending on the project status. This script below almost works, but diesnt lock the Notes tab records. Is there a better way of doing this? essentially, if the project is approved, the details cant be updated by everyone, only certain people (who use a different project screen).We cant use the app param ‘FREEZE_PROJECT_APPROVAL_STATUS’ as some people will be allowed to update but not others.  The ones that it will be disabled for still need to be able to update the proect for any other status.  var lockFields=false;var projectApprovalStatus = getControlValue("project","approval_status");if(projectApprovalStatus=="APPROVED"){    lockFields=true;}    if(lockFields){setControlEnabled("project","project_title",false);setControlEnabled("project","place_id",false);setControlEnabled("project_text","text_id",false);setControlEnabled("project_

Hi All  We are currently using Apps 10 with PSO. We want to start using competencies/Skills to define what resource does what work task. However, for some reason the competencies are not flowing from IFS to PSO in the load file.  Is there a parameter somewhere that we need to activate. Thanks 

Dears, We are facing an exception while selecting Repeat option as “Repeat working Days” while configuring Monitor Schedule.Please find the attached screenshot.  Thanks & Regards,Narsing

Dear All, Can someone tell how I can write mobile for  script for multiple line item(Part need for example) to reflect from smart client to mobile client.Here under part need I have created new fields for part id items I want to show them in mobile.For single item the script is working how it will work for multiple items please suggest.

Hi,I have a question and I need your help.I have a request work task that I have completed it in mobile work order but still, the status in Cloud remains ,,work started,,. If I try to change it manually, it tells me that I have an active assignment, but in MWO the only assignment I had is completed. Do you have any idea why this is happening and how to set the status to work done? I am using IFS Cloud 24.1Thank you in advance!Best Regards, Miruna