Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Dears,we have search screen where we are trying to update multiple selected records on selection of checkbox highlighted below.Here we need to validate the selected records using client script by matching the Team id values from selected records. All Task Records related to same team should be if we are selecting records related to other team, there should be a validation alert on screen. by using below scriptvar row=getSearchResultDataTableCheckedRows();row.checked=true;is fetching only 1st record details from selected records, even we are selecting multiple records.validation is failing for multiple records selected. Thanks & regards,Narsing

deHi, I have a situation like this:  1 Service task with 3 demand lines as you can see in the pic.Detail of 2nd rowDetail of 3th row I have several technicians who could meet this case, however for the PSO the activities are unallocated. The PSO does not allocate the activities because it considers that ALL the skills (those on ALL 3 lines) are sent to the PSO as needed for ALL activities. How can I send to the PSO, for that single line only the skills that are needed and not all those needed for entire task? I hope I have managed to explain myself.I attach further images for more details:I know Res:54 is eligible for activity 121:   

Hello Everyone,Can anyone please help me with API requesthttp://1.1.1.1/FSMServerTest/odata/product?$filter=(user_def1 eq 'Qtrap 6500+') and place_id_owned_by eq '3650'&$expand=modelI am getting empty result for this one.I know the reason which is using ‘+’ in filterIs there any alternative way  to use this value to get resultYour feedbacks are highly appreciated Shaik

Hi, I have created a customer order from a work order via the customer order handling option in the menu option. This then creates my connection between WO and CO in which I can get to the CO. However when on the CO I am unable to find my connection to the work order in the related pages. I have seen this working in another environment. What am I missing?  

Has anyone come across a lookup navigation in UI Designer working in the Smart Client but not the Web Client? The same field is working on  another page.

I am preparing a demo on manual allocation. As the connection with PSO Environment is not available at the moment, I’d like to show the manual allocation via Dispatch Console. I have multiple resource demand for a task. So multiple lines of work allocation for the same task.I have created skills and linked them to standard tasks and resources. To assign a resource, I click on the Allocate/Assign button. Currently, I can assign a resource without a specific skill to a standard task that requires a specific skill. I expected that skills could be set as a hard constraint, is that the case? if not can it set to be so? Is this supported by the DC or by manual allocation without the support of the DSE?

Hi All,I am facing an issue that many technicians work status in FSM is automatically changing to Off shift even if there is a valid work calendar tagged to a roster for that time period.Please can you help me why this work  status is changing to Off Shift

Dear Team, How to configure the immediate dispatch upon scheduling in PSO 

Hi IFSPlease find a scenario.Current Day/Day 0 = Engineer is non-working.Next Day/Day 1 = Engineer having working shiftTask allocated to Day 1. Customers are raising concerns that the field engineers are getting disturbed on non-working day. So what are the options to stop task auto dispatch from Day 0 to Day 1? Once the task get dispatched, it should be immediately get attended and sometimes the engineer will miss to check this task, leading to SLA breach and high penalties.Note:Next day commit is enabled and it is needed as well. Because if Day 0 and Day 1 are working for the engineer then next day commit should work.  Thanks,Jagath

Hello community.  Looking for input on any experiences and resolutions with port exhaustion on the FSM web client.  We are running FSM6u25 and have seen a recent spike in occurrences of failure of the web client due to port exhaustion.  In the most recent occurrence, we had the # of ports set to 16,384 and now have increased them to 20,384 in hopes of providing some relief while we work on the root cause.  Any feedback is appreciated.Thanks,Richard

I’m curious if anyone using the FSM6 Web Client (u25) has any tips or recommendations on how to resolve significant response delays when users are navigating between screens, running searches, saving transactions.  We are currently working through some infrastructure recommendations following a ‘health check’ but wondering if anyone has identified or implemented any specific changes to help improve responsiveness.

Hi Experts,  We are planning to rent our parts from warehouse to customer place.   so, I have trying to move through logistics manager. Its throws some error. I have checked allow stock and added locations in customer place. Can you please suggest some idea’s. am attached the screenshot here.Thanks,M.Irfana.

Hi All,Please help me to understand what is the reason PSO will show for an activity, the exception as “Invalid or missing activity status”. Thanks,Lavanya B

Hi,I am trying to create a task with mass insert and then want to use the newly created task id from mass insert to update the existing the record.But when i am taking the newly created task id reference in mass update through xpath_node, xml is running but field is not updating.<perform_batch><perform_mass_insert result name = “New task”>//Task creation code</perform_mass_insert><mass_update_table_name><user_def1 xpath_node = “//Newtask/task/task_id” /> --Here this field not updating</mass_update_table_name> Please suggest.

On the Request Screen, we populate the search criteria and then select Seatch.My question is there an option for the retrieved Requests to be auromatically order descending by created date?  

I am looking for a way to associate a region to a person. I thought I could use the scheduling resources on the region details page. But there is nothing on the tab that allows me to add resources. How do I add scheduling resources to add to the region details tab Scheduling Resources? From what I read, scheduling resources are created at Service => Scheduling => Basic Data => Scheduling Basic Data => Scheduling Resources. However, I don’t have that menu option in my navigator. Do you know why that would be? Is there another way to associate a resource to a region or a person to a region? Thank you for your help!   

Hi,I have a question regarding history log in IFS Cloud (24.1.0)I tried to change manually the resource allocated on a Request Work Task. I did this in the Request Work Task Scheduling and Allocation - Assign Work - Allocations page. I deleted the existing resource and added a new resource.The change appears in my history log but unfortunately my user does not appear. It appears as if my colleague did it. This is the only change I make and it doesn't appear that I did it. For the other changes, my user appears.Do you have any idea what would be the problem and what could I do so that my user appears on this change?Thank you in advance.Kind Regards, Miruna

Hello FSM community,I have encountered an issue in the UI Designer of FSM, specifically within the PERSONCALLEXCEPTADD screen.The problem arises when attempting to add a line into the “Screen Events” -> “Table Events” section. Despite successfully adding a line and subsequently closing the “Screen Events” screen, the added line seems to disappear upon reopening the “Screen Events” window. Furthermore, the script that I try to add this way to the screen does also not execute.This issue has been consistently replicable, and I am currently unable to find a workaround. I am reaching out to inquire if anyone else has experienced a similar issue or if there is a known solution to this problem.With kind regards,Michael

Hello,We have created several resource groups in IFS Cloud and the customer would like to filter in PSO after the resource group. The resource group is shown as skill, so I assumed that I can filter after the skill, but this is currently not possible in the customer environment. I have seen in another test environment that it is possible to filter after skills.Do you have any ideas here?  IFS Cloud: 23.2.7PSO: 6.12.0.29 Thank you very much,Iulia

Hi Experts, I am reaching out to understand the usage of the mx_u_s table in FSM. We have observed that this table contains a large amount of data in our environment and is consuming significant storage space.Could you please provide some insights on the purpose and importance of this table? Any recommendations on how to manage its size would also be appreciated. Thanks,Hasara

Hi All,Is it possible to change the order of the task status (Task Status Flow) in FSM mobile?  

I have a customer that will only be using FSM Web Client and not FSM Smart Client. They have a requirement to view Escalations assigned to their team. The standard screen ESCALATIONSTEAM would meet the requirement, but I am able to view in Web Client.  Does anyone know if this is by design before I create a custom screen to do almost the same as baseline?

Hi experts, I need to add the request.access_group variable in a notification message which is sent when an escalation is created. So, I have thought of starting from the escalation table, then moving to quote table and then moving to request table, and from there getting the access group value. In my notification message, I have included {{request.access_group}}.This is the Substitution map I have created which is giving an empty value in the email.How can I get this to work? Cheers,Buddhima

Hi All,I want to capture the Actual Start and Travel Times when changing the task status in the FSM mobile app (via the baseline functionality). So I can use the data inmidiatly after a status change.I now have to wait until the sync message has been sent to the client, which then updates the task status, and then the actual start or travel date is pushed to mobile. This takes some time.I tried to capture the datetime via a Value Change script on the Task Status field, but that won’t be triggerd.  

From what I can tell, when a reason field on the activity_status object is updated we are not seeing a broadcast including that field. We are looking to repopulate that field after an initialization as well as track externally the various reasons why users are making changes to statuses.  Are status updates typically included in broadcasts and more specifically the “reason” field? How else would we be able to ensure that value is persisted when running the initialization everyday?