Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hi All,  Apps 10 question  I have some work tasks that the execution time seems to update on its own. They are generated from a PM action but each time a work task is generated (normally once a month) the execution time seems to change. I think I read somewhere that IFS did an update where it could update the execution time based on previous completion time. But i cannot find this now.  Any help would be appreciated 

Hi there, is there a way to bring in specific fields in the task card on the gant in console that we need to see to make dispatching a bit more simple? We have our own Order number we want to see in here, that is tied to our master system.   

MOBILE_WORK_ORDER_LTU permission set is missing for 24R1 in the share point. Is there a change in process on how to get this permission set for 24R1. The other LTU permission sets are present in 24R1 share point. https://ifs.sharepoint.com/sites/IFSCloudProdInfo/SitePages/IFS-Cloud-24R1.aspxProduct Version: 24.1.0

Hi Team  we are continue showing some dataset delay in PSO schedule time any specific reason? 

How can we filter records in lookup window, is there any way to do so?

Hi, Trying to add and set the field ‘contact.status’ as a drop down on the PLACECONTACTLOOKUP screen in the search criteria and default it to ‘Active’ contacts only. Tried setting the Default Value field in the properties for the control to the required value (AC for Active) but the default value doesnt show when the lookup screen appears.  What have a i missed?  

Hi all, In Microsoft Visual Studio 2022 (MS VS 2022), I noticed that the FSMVSPackage extension cannot be installed.I want to use the extension for the FSM Report Customization.The installation worked fine with MS VS 2017. I obtained the extension from the following post (FSMVSPackage): https://community.ifs.com/field-service-management-fsm-planning-and-scheduling-optimization-pso-249/fsm-report-customization-6080 My Current MS VS Version: Microsoft Visual Studio Community 2022 (64-bit) -  Version 17.9.7Error message when installing: This extension is not installable on any currently installed products. Is there a way to get the extension to run? Or can I customize the extension so that it also works w

Hello, is there a possibility to filter after absences and see for example only the resources available for a period of time?I have tried with filter “Absence”, but then all resources disappear, and I have also tried with Activity type Miscellaneous Allocations (since PSO is integrated with Cloud), but I would like to filter after resources, and not activity.Do you have any suggestions here? Thank you very much.Iulia

HI All, Trying to access ‘Service > Work Management > Mobile Maintenance > Maintenance Survey > Maintenance Survey” but I get an error.Anybody have any ideas what would be causing this issue and how to resolve? Best RegardsRoel  Error message:IFS Web Version: 23.1.5.20230907071950.0Date: 2024-06-07T09:19:25.422Z---------------------------------------------------------------------------WorkTaskSurvey/Surveys (server error)Unable to fulfill the request due to unexpected server state.Error details: N/ARequest Id: a0d49f48-a7e6-408a-9379-6be12e306d3cUrl: https://xxxxxxx.ifs.cloud/main/ifsapplications/projection/v1/WorkTaskSurvey.svc/SurveysSet/IfsApp.WorkTaskSurvey.SurveysEntity_Default() 

Do we have any tool using which we can upload data directly to IFS cloud work report lines via excel upload.

Hi,There are technicians in who are associated with several Zones (Example ABCD, XYZ, Etc).But when assigning availability shifts in PSO (24/7, 24/5, etc.), it does not allow the same technician to be scheduled in two or more Zones. How can i identify what time that Particular FT is working for Both division or single division? Do we have any option available in PSO. Example here is Shiyaz left in Gray in this ABCD, since he is with another shift in XYZ. And he should be available for both zones and others. Regards,Shiyaz

We are doing some research into some of our markets and want to see why the ABE told us certain appointment slots that we asked for we unavailable. To my understanding, if i go and use the explainability service right now for an activity that was scheduled 2 or 3 days ago, it’ll validate who it would schedule to right now and why, vs what the plan looked like at the time of booking. Can we use the explainability service somehow with old plans (the plan used when creating the appointment request maybe) to see why it might have chosen who it dad back then? Can we use an API to create requests for the explainability service? 

We’re getting hundreds of these warnings in the PSO Events view log every day. Any idea what config/conflict is causing this? We’re using FSM as the EA to PSO.  

In PSO Events view we’re seeing many warnings for “Failed to add travel for resource xxx activity as started travelling at [date time].”Does anyone know the root cause for that so we can ensure scheduling and updates done correctly?Using FSM as the EA to PSO, and mobile devices to update FSM. 

We have the problem at PSO 6.11.011 (it is fixed in later version), where columns was merged together.Previously we solved it by delete the account and create it again - exactly with same credentials. Has done it for 2-3 dispatchers several times.For one of the users, we used the same solution. But as he was the owner of the Filters, he is no longer able to delete old created filters.Can anybody advise what can be done to solve this problem? Can we delete this filter or change the owner of the filter from database? or from the application itself?Please note that I can not find the table which contains this filter details. Can somebody guide here?

Issue Description:In our organization's PSO environment, we have a large amount of technicians with diverse shift types, where each engineer may have their unique shift pattern. Due to the dynamic nature of schedules, frequent modifications or creation of new shifts lead to operational challenges.Current Challenge:The issue arises when we need to adjust an individual's shift without altering the entire template. For instance, we may need to change an engineer's Wednesday shift for a single day to a different Category and apply a specific Rule Collection for that specific day. However, we observe limitations in applying a single-day shift change within the Advance Resource Planner.Query:Is it possible to modify an individual's shift within the PSO Workbench to change the Shift Category and incorporate a Rule Collection for a distinct day, without applying a template for that day's shift? While we un

Hi all,IFS Cloud/PSOI was wondering what are the configurations/basic data to Schedule automatically with PSO in IFS CLOUD.Are there any committ rules on IFS CLOUD as well? Currently the flow I am running is as follows:1. Creation of Request creation and subsequent task2. Task allocation thanks to PSO3. Dispatch clicking button "assign" to validate/modify PSO scheduling on DC Console4. Dispatch clicking "Transfer to Mobile" to send it to the resource on the mobile 5. The flow continues in the standard way thanks to the MWO Service. Is there any way to automatically validate the scheduling done by the PSO without the Dispatcher clicking Assign on every task (ex: the night before/after every hour)? I was thinking Commit rules or a Job?From my tests, Assign is important to generate the Work Assigment and to allow the "Complete" status on the MWO to update the sta

Hi All, I’m trying to find where it managed to make the complete button read-only.Anyone knows? By default, it’s read-only when task is not in status ‘In progress’  

let me know how to check PSO user ViewAllDatasets define in Database ? its means table name  

Hello experts,Background information: PSO standalone/Integration with EA & PSO hosted in IFS Cloud'https://host-pso-dev.ifs.cloud/ifspsoworkbench/hostl/administration/users'The integration users has been granted permission to GatewayBasicHttpAuthentication Postman is setup as follow: Unfortunately, when I execute this POST I get a Postman Status: 401 Unauthorized.Have I missed something? Please advise.Many thanksMiguel

Hello,We are using IFS Mobile 6.25.8597 (Rev.2) under Windows and are also testing the use under iOS. Here we use IFS Mobile 6.12.7886 (Rev.2). Do these versions correspond, or is there also a version 6.25.8597 under iOS?Best regards

Hi All,In the mobile fsm app, I have a list with rows with ‘Allow Modify’ set to true, so user can edit the values of that record.I’m now looking for a way in mobile to set a Row on that List to Read-Only based on some conditions. The only (possible) solution so far is to set all the fields within that row (linkend screen), to read-only.However I prefer that they can’t go that linkend screen at all, so ‘disable’ the ‘Allow Modify’ function.Regards,

Due to the nature of our business, we have a dataset that is very low volume. This dataset is for seasonal installations (so the summer months have more volume) and resources in this dataset are only booking appointments for accounts they installed. Because of this, the overall plan quality for this dataset is much lower than our other datasets that book non-seasonal work. When we do request availability for resources in this dataset, we have been noticing that the ABE is not offering all available appointment slots. We see a lot of appointment offers where Available = False and Reason_Code = 470, despite a few resources actually being able to accomplish the work during that time frame requested (Sufficient drive times, skills, time allotments, etc). When we analyze these situations, the ABE is stating that the appointment offer came back as Available = False because it would decrease the overall plan quality.  Since we are booking to a specific resource, we don’t care about the ove

Hi ALl, When we have a Work Task assigned to a FSE, we use the MWO so we can track his travel/waiting and working time. This is being tracked very detailed per minute, per second, but we want to invoice per hour started or even per half day started. (so always round up). How do we do this exactly? Is this based on the Sales UoM of the Non-inventory Sales part? It seems something that we should be able to do quite easily but I never spend much thought on this. Best RegardsRoel

Hi community.I would like to know, if there is the possibility in 22R1 and 22R2 to create a Request from a project activity. Backround is the simple fact, that with the request management, the process for the customer would be better. However Work Order will be used, if the project activity is unable to create request. T&RDADUDE