Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

RAQVVAIDYADo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Delete Option in Import/Export Wizard in FSM

Hi Everyone, Sometime back i had seen delete bulk option in Import/Export (in Import Option) in IFS FSM. I am aware that it can be enabled if needed. Could someone please help where is that option and how can we enable the same?

402

1 year ago

lisa.gilesABSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Same Screen - 2 Views depending on where opened

We have some Customizations on our Prepare Work Order Screen, such as amended tabs, amended field layouts.When opening Prepare Work Order via the navigator we get the expected layout / view. When opening Prepare Work Order via a Custom RMB from Cases we get the standard layout / view.What do I need to do so the Custom RMB opens the same View / Layout seen via the Navigator?Thanks,

181

1 year ago

Jacques CormierHero (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How to purge old tasks in IFS Cloud

My customer gets all it new requests from SAP integration in 23R1. The requests is created the same as would be done manually with these steps:New Request - identify customer, location, problem, Service Catalog, and severity. Request Details - select View and Release which creates the tasks that will be assigned manually or by PSO. MWO - technician accepts, travels to, starts work, and completes the task. Integration sends the completed tasks, documents, and survey responses to SAP.The tasks in IFS Cloud are only useful for a short period of time, lets say 30 days, and they accumulate quickly, affecting query performance. They want to know how to purge those tasks and if we have a way to do this. I could not find a ready made projection or product that addresses this issue. Can you provide me with some help on this topic?

1041

1 year ago

ssaboSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Saving Android Attachments - Android 13 - FSM 6U24

During the upgrade testing for android 6u24, we have found that android by default is blocking permission when saving attachments to storage. Additionally, taking photos outside of the application - the directory is unable to be opened to locate the attachmentments. Are there any permission changes or configuration changes to allow this to happen?

342

1 year ago

Kalpa PereraHero (Former Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

400 Bad Request when loading the PSO client (v 6.9.0.25 )

Hello Experts, when the customer try to open the PSO web client: They get the following error400 Bad RequestRequest Header Or Cookie Too Large The users get the error every time they try to open the client, but using the browser in private mode prevents it from happening.Not all users are affected, unfortunately we do not see a pattern which users are affected and which are not.The PSO version is 6.9.0.25 and they are running on an on premise environment.Clearing the browser cache does not solve the issue. Any thoughts? or Any suggestions of approach?ThanksKalpa

2936

1 year ago

Iulia PetrinSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Cannot see Dataset in PSO

Hello,I defined and activated a Dataset in Cloud, which I am able to see for example in Planning in PSO, but is however unavailable in Scheduling. The dataset is connected to the site.In Events, I also receive some warning messages: Operation PostData failed. Result code: Unauthorized Do you know what should I do in this case, in order to see the dataset in Scheduling?Thank you very much.

791

1 year ago

SowmiyaSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO 11

Hi,I have configured distance penalty under travel cost model.How DSE will take this travel cost model and its distance penalty and how it will allocate Tasks to resource?

221

1 year ago

ajayifsSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Remove Filter Options in List view panel

We have an requirement , where in we are supposed to add a Custom button which calls the Client Scripts to perform specific action. To achieve this we have used the List Item Panel where in We add an object such as Attachment or parts used and hide all button such as Add , Delete including the Object’s list views. But we see that there is the Filter option still shown and we couldn’t find a means to hide it . [1] Kindly revert if we can hide this options along with others.(OR) [2] Another way to add a custom button within the tab.

645

1 year ago

seedaDo Gooder

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Unique Constraint in ifs base table

Can we create unique constraint in IFS base table DB level on user_def column? . we are getting external ref from external systems and creating data using maps with custom key (external ref) and made unique in custom meta data .Still we see duplicates due to multi thread api’s . we can t to create unique constraints in DB level in BASE tables in TASK/Request tables ?

791

1 year ago

Jacques CormierHero (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Split allowed not working in PSO

I have a customer in 23R1 who have all their data for Requests and Resources coming from SAP into IFS Cloud. All activity types are set to Yes for SPLIT_ALLOWED. We found out that some activities with long durations never get scheduled in PSO and a technical resource on our team diagnosed the issue as a missing value for SPLIT_ALLOWED in the RES_SHIFT_ATTRIBUTE_TAB.attribute_id = ‘SPLIT_ALLOWED’. In Resource Attribute Manager, this is a system default attribute, but I don’t see how we can have a value of Yes to populate in PSO Data Load.

1155

1 year ago

mtocaSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Manually creating a Scheduling Type for Work Task

Hi all,Is there a way to create or manipulate a Scheduling Type (SLA) for a Work Task? I know that the default Scheduling Type comes from what is configured in the Scheduling Type, Scheduling Activity Type screens and set in the Scheduling Dataset. We’re looking for a way to somehow either override the existing Work Task Scheduling Type or create a new one and be able to set a Start and End date for it -- all this without having to use Contracts. Thanks!

646

1 year ago

ProSriSssDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Endpoint error while Initialising dataset from FSM to PSO through Schedule Manager

Hi All, Recently i have updated PSO server name in FSM Webconfig file. All the four endpoints are configured correctly.However, I’m receiving below error while initializing the dataset from scheduling manager screen of FSM.‘’There was no endpoint listening at https://psot.stcops.stc.com.sa:8744/IFS/Scheduling/Gateway/Service/Session that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.’’Please suggest me on how to resolve this error.

1032

1 year ago

MKNDANIELDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM UI Primary Table Constraint Variables

Hello, Looking to build a screen that shows only records that a in the same “phy_svc_grp_b” as the individual viewing the screen. [FSM6u24] Looking at the screen below I do not see that as an option. How are these variables controlled? Is it possible to add Variables to this list?

552

1 year ago

gtzortzidSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM WebClient - Datetime Selection

Hello experts, we currently noticed that from webclient, after selecting datetime for a datetime field (calendar widjet), the result shown in the UI is -3 hours (Current offset with UTC). The expected behavior is for the Selection / display in UI to be in UTC+3, and to be saved in the DB as UTC. FSM Version 6, update 25.

461

1 year ago

Deepali JainDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Mobile | Technician Signature Screen | Can't complete task without signature

We are trying to complete the task without technician signature. When the complete button is clicked and YES is clicked for completing the task in the POP-UP, nothing happens as it doesn’t allow us to complete the task nor it shows any alert that why the task is not allowed to get completed.The expected behavior which we are looking for even if technician doesn’t sign it and clicks on complete button it should allow us to complete the task or it shows some alert that technician signature is missing to complete the task. May I know from where we can make the expected changes in that screen which I mentioned above in the expected behavior?

697

1 year ago

vineethDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

IFS FSM - How to convert Dev(Cloud) environment to baseline environment

Hi All, We want to take a backup of our Dev environment and then transform our Dev environment to a baseline environment to perform some training, once the training is completed we want to restore the Dev environment to current state using the database back which we have taken. May i know the process to transform our development environment into a baseline environment ?

464

1 year ago

IGMIGMIMXMDSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Date format in FSM

Is it possible to change the date format to not include time? For example we are trying to change the “Planned Start Date” for a task so that it only requires a data not a date and time.

902

1 year ago

Jacques CormierHero (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

how to enable parameters in PSO modeling Dataset

In 23R1, I see that the Dataset screen has a tab at the bottom for parameters, but it is not enabled to add rows in the customer’s environments. How is the entry of new rows enabled? The customer wants to enable url links to IFS Cloud pages directly from the scheduling workbench, and I’ve told that this is where it can be done. Is there documentation about this feature?

592

1 year ago

niteshSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Ad Hoc report.

I made an ad hoc report, but some of the columns have multiple values like skills, roles, etc. After downloading the report I am getting only a single value in the Excel report

180

1 year ago

anushakhSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM--Resource monitoring gantt date issue

FSM-I created a task & assigned to FSE from start date 26 Sep. He started the task on 25 Sep & now allocated start date visible on resource monitoring is 25 Sep. When I allocated the task, I used adjust to schedule feature that applied a calendar on resource & considered 12 hrs per day, so end date was 20 Oct but when he started the task, end date visible on res monitoring screen is 7 Oct which does not give correct picture as the person will work on it till 19/20 oct.

130

1 year ago

JonWosterSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Ability to upload shifts, resource schedules

We use FSM 6.21 and PSO 6.11. Currently, we need to use the PSO resource planner to setup rotas designate which resource will be working which shift.Is there anyway to upload shifts from a spreadsheet type of format? If not today, is that on the roadmap?

1598

1 year ago

MatrgDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Error when new invoice preview from work order in cloud

When concluding the work order we are getting the following error Any ideas on what this could be?

504

1 year ago

StejonatLDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hide Mobile home menu icon

Hi Experts! Is there a way to hide this menu icon?

542

1 year ago

MKNDANIELDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Custom Search Button in FSM Client

Hello, Currently from the task screen we have built a number of ‘custom searches’. My users have raised the question. Can we create ‘buttons’ for them to click in the header vs. having to open a drop down every time they want to check a work Queue? Can a button be given a ‘preform message’ type XML or a Client Script to run a specified ‘custom’ search? Best regards,Dan

442

1 year ago

buddhimaSidekick (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Client version in FSM Mobile Cloud deliveries

Hi experts, This is regarding FSM Mobile Cloud deliveries.I have done a customization in mobile and this needs to be deployed in cloud. I need to know if it is mandatory to upgrade the version from the code before building the apk? Eg. Does the this need to be updated to 6.22.8363? Also, once a new apk is deployed to cloud, does the installer automatically upgrade the version as in the screenshot above or is it fetched from the code? Cheers,Buddhima.

642

1 year ago

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Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

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