Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

2887 Topics

HDZRISHABHSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

When the dates are conflicting for two task in dispatch console , dispatch dosen’t show it on two different rows , rather it merges both so its difficult to differentiate the two task.I s there any configuration needed?

666

1 year ago

AnupamaHNSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Baseline task creation

Hi FSM experts, Can you help me figure out how the baseline task creation is done when a request template is added to the request? Is it handled through a Businees rule and/or is it configurable? Regards,Anupama Nagahawatta

253

1 year ago

Jafar_AliDo Gooder

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM web client note reachable

many webs client user affecting errors to access web client after update below window feature August 22, 2023—KB5029331 (OS Build 19045.3393) Preview https://support.microsoft.com/en-us/topic/august-22-2023-kb5029331-os-build-19045-3393-preview-9f6c1dbd-0ee6-469b-af24-f9d0bf35ca18 How to overcome this issue

261

1 year ago

USYBENADo Gooder

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM: scheduled processes - where is data stored

Release Notes for 6U12 state that: Messages will no longer use Microsoft Message Queues (MSMQ). Instead, the messages are moved to Scheduled Processes in the database for the Service Monitor Engine (SME) to process..Where are perform_send_to_monitor entries stored - what table(s)? Is it visible in the UI?We are migrating from 5.6 to 6.12 and I need to find a way to regenerate the monitor entries.Thanks in advanceBen

1703

1 year ago

NickPorterSuperhero (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Job Rate Management tab disappeared after 22R2 update

We are currently using 22R1, but after applying 22R2 we lose the Job Rate Management tab from the Active Work Order screen.If we try to work around the issue by manually adding the JRM tab to the screen using Page Designer, we can see that the 2 content items that need to be included in the tab (JobSpecificDetail singleton and JobSpecificDetail group) are not available in the 22R2 version to even add.Is this a bug? Has anyone else encountered something similar with JRM or maybe even another component/tab in the past?The update deployment logs don’t have any issues regarding this area, and no callouts for concern there either in the validation.Many thanks in advance for any thoughts or input!Nick

450

1 year ago

Ian DundasDo Gooder (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO - Seasonal Travel

Has anyone found a way to define seasonal travel in PSO.For example, during the winter in mountainous areas, there may be extended travel times due to a combination of weather and potentially traffic cause by winter sports enthusiasts! or even certain routes may be closed for extended periods.These could be defined by a Travel Time Profile using weightings and barriers, but there does not appear to be a way to define a time window for an entry or a profile (other than time of day or day of week).The customer could simply have two Travel Time Profiles, and switch them over on specified dates, but this could lead to missed appointments or SLAs if the winter profile did not allow all the travel that was originally planned based on the summer profile to be made.Not sure if there is a out of the box solution to this, but any thoughts would be appreciated.

551

1 year ago

Oshani WalawegeDo Gooder (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO Profiles with Different Parameter Settings

I tried having 2 PSO Profiles with each having different values for the parameter “SelectableActivityStatuses”. The default profile is having limited number of statuses while the new profile “test” is having the full list of statuses defined.Default profile:Test Profile:When the ‘test’ profile is applied to a specific user, it is not reflecting the expected list of Stauses as specified on the parameter. It is always presenting the limited number of statuses defined in the default profile.Any specific reason for that?

481

1 year ago

RossCreedDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Prevent PSO commitment based on status

Hi, Is there a PSO status that can be used that would allow an activity to remain allocated to a resource but will not commit even if commit rules are met? I have a scenario where we do not want certain activities to commit until particular conditions from an external system are met, once these conditions have been met a status update would be sent to PSO so that the activity can be committed if commit rules are met. If not a status, are there any other ways to allow an activity to be allocated to a resource but ignore commit rules?

911

1 year ago

ChaGenegPSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Error installing PSO 6.11.0.22 (OpenShift)

I’m trying to install PSO 6.11.0.22 on OpenShift and I’m getting the error: “Helm 3.9+ must be installed and available in your PATH to be able to deploy to Kubernetes.” when running the installer. The values.yaml file has been updated with environment specific values.in the Linux Setup folder I run the command:./installer -cli -yaml -s values.yamlIn the Installer.log file I get the single entry:06 Sep 2023 16:56:08,311 [1] INFO Installer.Program Main - Installer started 6.11.0.22And on the console I see:Cannot use file stream for [/opt/app-root/download/6.11.0.22/Linux Setup/installer.deps.json]: No such file or directoryProcessing settings fileVerifying details fileHelm 3.9+ must be installed and available in your PATH to be able to deploy to Kubernetes.Process has failed. Press enter to exitThe error message confuses me since I’m fairly certain Helm is installed:sh-4.4$ env | grep PATHPATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/binsh-4.4$ whereis helmhelm: /usr/loca

1411

1 year ago

anushakhSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

MWO service report configuration

-Is there a way to provide a placeholder for signature in service report? I know that from MWO screen, we can capture the signature & it will reflect in service report but if someone could not meet with the customer representative who had to sign it on FSE’s device, he will get the service report created & then print & send for signature. So can any such placeholder be added here rather than fetching from screen?

400

1 year ago

mkuehnlSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM writing delay

Hello, or some time now we have had the problem that when writing in FSM there is a long delay before what has been written is displayed in the fields in FSM. The network environment has been completely checked and is in order. Has anyone ever had this phenomenon? ThanksBest regardsMarkus

325

1 year ago

gdfmdamveldDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Mobile Android 12 compatibility

Does FSM Mobile version 6.19 support Android 12? Update 14 has this stated:The Mobile Client Requirements in the Install/Upgrade Guides have been updated to include support for Android 12 and iOS/iPadOS 15.We want to confirm if we need to upgrade to 6.20, which was stated in a community note that 6/20 supports android 7-12.

913

1 year ago

Brendan79Do Gooder

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Multiple request IDs on a single PO

Hi there. The company I contract to recently switched to using IFS field service. With the old system, a single purchase order was raised for me to invoice my jobs for the week.With IFS, apparently it's not possible to have multiple jobs on a single purchase order, a new one has to be created for each job, which is very inconvenient, since I now have to create a separate invoice for each job, which might be 15 or more for a weeks work. Is there any way to get around this? Any help would be greatly appreciated.

240

1 year ago

VikrantDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO Tasks Goes Unallocated after being booked

Hi Team, i have encountered a strange behaviour in pso where tasks goes booked and then suddenly goes unallocated i checked with gant chart and found that technician has 3 capacity still it doesnt accept task, has anyone noticed same issue. thanks in advance.

291

1 year ago

SAWIDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Anyone experience "403 forbidden" error in Scheduling Optimization and Machine Learning Configuration Assistant

Try to integrated PSO with IFS Cloud. To setup I use Scheduling Optimization and Machine Learning Configuration Assistant. in final step, with finishing assistant it’s throws error,“Failed to connect to IFS Optimization server account Default. Error message was: 403 - Forbidden. The user IFSSCHEDULING and the parameters OpenIdAuthority, OpenIdClientId, UserNameClaim may need to be set up manually. Do you want to continue?”Anyone experience this before?

1362

1 year ago

HDZRISHABHSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Filter not working in dispatch

Filters are not working in dispatch console as can be seen in image.

251

1 year ago

AccCatOliDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Mass Update Error - Cannot read properties

Hello, I created a Client Script to implement the mass update of tasks. The code is writing below:var teamID = getControlValue('task', 'team_id');openWCMassUpdatePopUp();while(1){ // read-only field setControlEnabled('custom_input_xml', 'task__team_id', false); setControlValue('custom_input_xml', 'task__team_id', teamID); refreshScreen();}The code permits copy the team that I selected in the Task Screen to the team_id of the mass update and set the field as read-only. This way, I can change other fields in the tasks, except the team_id.In the UI Designer, I configured the mass update in the following way:The problem is that every time I open the mass update pop-up, this error appears:Does anyone know how to solve this problem?Thanks!

1503

1 year ago

AsterixSidekick

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Generic Assumption for IFS FSM 6.0 installation

Hi All, Could you please advise on what are the generic assumptions made during IFS FSM 6.0 Installation? Thanks

241

1 year ago

MirajSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Outbound synchronous integration timeout issue

Hi experts,We have outbound integrations that are triggered based on the ticking of a checkbox. One integration runs when the check box is ticked (Let’s say IntA). Another one (IntB) is run when unticked. Both are connected to synchronous transactional business rules. So if the integration succeeds, the ticking/unticking gets saved successfully.IntB works fine. But IntA runs into the following error, On the web client when the same is done, the error is a bit misleading, Now, despite the error the integration actually works. If the user refreshes the screen and says ‘No’ to the “Do you want to save changes ?” message, the checkbox is ticked and the integration run log shows that it’s gone through.Upon checking the time taken for both the integrations I observed the following,IntAIntBAs you can see, IntA takes signifacntly more time as opposed to IntB. So I feel like this long interval causes the database transaction to time out and hence the error? If this is indeed the case, is ther

681

1 year ago

Arifmd1705Do Gooder (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

migrating surveys and roles to different environment

How can i migrate surveys and roles from one environment to another.

442

1 year ago

JuniSihombingHero (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Role Setup

Hi all,do you know how to set role for this requirement:Smart Client: only to show onlyImport/Export screen. Person screen.(Web Client » will only show Person screen then)Import/Export limits to only specific tables (e.g. tables related to Person - person, person_place, person_address, person_role) » Is it possible?I have set the role below: Using role setup above, user sees all functions in Admin and File. Do you know how to achieve above requirement? Thanks in advance for your feedback. Cheers,~Juni

566

1 year ago

StejonatLDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Quick Action Bar in custom standard mobile screen

Hi Experts! Currently in FSM Mobile Client. The Debrief Overview screen has an action status bar. How do i create a custom standard screen and add that action status bar in the custom screen?

572

1 year ago

Miruna MSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Exchange of service objects during work task

Hello,I was wondering if it is possible during the execution of a work task in Service Management module to return a service object and exchange it with a new one, so that the change also appears in the asset hierarchy. My ideas until now are the following:Return the Service ObjectAdd the new Service Object which will be the exchange object:I suppose the exchange could be possible by connecting the return lines. However, when I click on it, I receive an error. Do you know what does it mean? What is this connection type ,,VIM”?I also have another issue. This field ,,Connect Return Lines" only appears in my internal test system. When I try to replicate the process in the client system, this functionality is not shown, even if I followed the same steps. Do you know if I am missing something here?Thank you very much. Any help is appreciated.

200

1 year ago

ShaikDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Mobile 6.24 Android OS compatibility

Hello All,We were using FSM 6.7.But after the Android 13 update we lost access to Mobile FSM since 6.7 is not compatible with Android 13So we just upgraded from FSM 6.7 to FSM 6.24 Now with Android 13 FSM 6.24 is working fineMay i please know until what Android version it supports FSM 6.24because we are not sure if it will be compatible with the future Android OS releases 14,15,16...etc Thank you

531

1 year ago

ajayifsSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Purging - Archiving Issue - Purging is not working as expected for specific DB tables

Hi Team,We see that we have some dependent tables where purging or archiving is working for specific DB tables. but it doesn’t work for the all the records. it is seen that for Certain set of tables it is working fine. For others it does not work how can we understand on the root cause of this behavior. kindly suggest as this is priority to be fixed and check. Also kindly share the document if any to re check on the configurations.

290

1 year ago

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Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

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