Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

We know that FSM is already supported when loaded on MS Windows 2022 Server and also supporting MS SQL Server 2022 (for on premise installation).Wondering why PSO has not been updated to also support the lastes version of MS Server and MS SQL Server. As of now, the PSO version 6.12.0.14 is only supported on MS Server 2019 and MS SQL 2019. Wondering if the future PSO version 6.13 (that will be released in the summer) will be supported on MS Server 2022 and MS SQL Server 2022.  

The latest PSO installation guide references only as far as Windows Server 2019.When will Windows Server 2022 be supported?

Hi, We have used same wild card certificate certificate from GoDaddy and used in both IFS Cloud and PSO.They are accessible only within the corporate network. When setting up the integration from “IFS Optimization Framework Configuration Assistant” it throws below error. Validating IFS Cloud callback URL failed. Error message was: PlsqlapServer.ERRINV: ExecutionException from Sender threadCaused by: ifs.fnd.connect.senders.ConnectSender$TemporaryFailureException: Exception while sending dataCaused by: javax.net.ssl.SSLHandshakeException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested targetCaused by: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderExceptio. If this is an external URL which can be accessed only from IFS Optimization server, it cannot be validated using the configuration assistant. The URL may still work when

Hi Team,I need to validate the bus number against the registration number. So, I was using the below query. The issue is that when I add an integer value to the bus number field, the registration number gets populated, but I also want the registration number to be shown when I enter a string value in the bus number field then also registration no should populate in mobile application.below find the reference of query and mobile screen attachment. I want the result to be like the second screenshot. now when my input type is string registration no is not fetching.var busno = getControlValue("escalation", "user_def5");var regno = getDBValue(stringFormat("select code_value from global_code_table where code_name = 'IN_AHM_AMT_BUS_NO' and sequence = '{0}'order by sequence", busno ));setControlValue("ESCALATION","USER_DEF24", regno); 

Please suggest the Release Notes of FMS 6 Update 29 as well as Update 30, we don't have the SharePoint access for the IFS. Thanks

Hi Experts,Is it possible to traverse back a breadcumb path without the user manually clicking the parent level?Ex: in the following, after the user has arrived on the address screen, is it possible to take him back to the job screen via some client script method which is invoked upon some event?  

We have a user who is getting a “Due Date is required” error when trying to make a change to the Place screen. The due date is on the CC Escalation tab on the Place screen. The field does is not required on the screen, or metadata. There is no BR or client script that is producing this error. Do you know what it could be?

Hello, We have been experiencing inconsistent behavior when WT status set to Work Done (Automatically) when the Assignments belong to the Work Task get completed. In some instances, the Work Task status stays in ‘Work Started’ Status without changing to Work Done.  In this Example, the WT has a single Work Assignment and the MWO user completed the Work Assignment and Returned to  mobile. The IFS Cloud Work Assignment Status is ‘Completed’ and the ‘Time to Completion’ filed is ‘0’.     But the Work Task is still in ‘Work Started’ status. Are there any other rules that could affect  changing the Status of the Work Task to ‘Work Done’. ? Also this behavior is intermittent as well. Thanks and Regards,   

I have the screen Scheduled Work Tasks which shows the Work Tasks PSO has scheduled. I have the impression a filter is automatically set, as the Activities view in PSO shows far more records when compared to the SCheduled Work Tasks screen. Based on visual comparison, I would argue that Scheduled Work Tasks screen only shows current (today) and near future allocations, but none from the past nor far future. Is this correct and would this be configurable?  

Hi,We have a requirement to send the change data of skill availability from FSM to PSO through Schedule Process, and it should not send the data through LOAD operation. Is it possible to implement the change through schedule process.  

Hi All, I know we can connect an invoice rule to a Service Quotation and when the Service Quotation is accepted into a WO the Invoice Rule will be applied.I also know that we can connect an Invoice Rule to a Service COntract Service Line and when we create a New Service Request, we can connect the WO to a Service Contract Service Line, and again the Invoice Rule will be applied. 2 questions:On the WO - Can I directly see what Invoice Rule is applicable (without checking the connected Service Contract or the Service Quotation?) is it also possible to directly connect an Invoice Rule to a Work order? Without the use of the Service Quotation or Service Contract? Best RegardsRoel 

Hello everyone,When I place an activity on another resource in the Gantt, a change is displayed but not executed. After a browser refresh, the activity is on the original resource. If I make a change using the edit function, then it works. However, our customer would like to be able to change the activities in the Gantt directly.The activities are sent via IFS Cloud. Does anyone have any idea what the problem is? Thank you for your help!

Does anyone have an experience of installing PSO stand alone in DR servers? Since database in Disaster recovery environment is passive one, it is read only. But due to its read only nature, the PSO installation is failing because the user doing the installation needs to have write permissions on the databases. What can be the possible resolution for it?

Hi,  We currently have two separate customers, belonging to the same group of companies, sharing the same IFS Cloud environment. The two companies are mapped in the system as two different companies, with different sites, warehouses and resource groups. The Service Catalogues and standard tasks are also different. However, Company A and B have common customers, with different contracts with them, and offer different services. When creating the New Request, once the customer has been chosen, the Service Catalogues to be chosen from are all those in the system.Is there a way to allow Company A, to see only service catalog used by Company A and Company B, only those used by Company B? Is it necessary to act on the permission sets? Is there a solution currently in use to handle cases like this?ThanksStefania

Hi,I have a process where I am collecting a bearer token, and I then need to use that value in a subsequent message. Looking at the guide it looks like I can use an integration function in message routing too (which I haven’t done before).The function is pretty simple as shown below. I have then added the function and argument into the argument value for the message routing. It doesn’t appear to be getting picked up.The exception message I am getting is stating - Exception: AccessToken is required for bearer authentication.However, if I hard code it with a value I get a different response.I’m not able to add the full token into the argument due to the length, otherwise I would try that for testing.Therefore, can I use functions in this way. The FSM Connect Guide implies I can. If you can what have I done wrong?RegardsAdyFSM6 U23 

On color activities by option, to remove some of the existing and add some others (e.g., with or without appointment and other custom filters)  

Dear All, setcontrolvisibility for web client is not working while hiding the field in row level.I am trying to hide 2 3 fields under part_need tab its not working . below is my script Please let me  know why this functionality not working or anything I am missing here in the below script to hide the fields in row level.  var dataTableRows = getDataTableRows('part_need');var accessgroup= getControlValue('task','access_group');if(size(dataTableRows) > 0){for(var i=0; i<size(dataTableRows); ++i)    {      var row = dataTableRows[i];if (accessgroup == 'ELUX_BE' || accessgroup == 'ELUX_CA' || accessgroup == 'ELUX_DK' || accessgroup == 'ELUX_LU' || accessgroup == 'ELUX_NL'){    alert(accessgroup);       var Seename=getRowControlValue(row, 'part_need','user_def16');   alert(Seename);   setRowControlVisibility(row, 'part_need', 'user_def16', false); setRowControlVisibility(row,'c_ecc_part_reservation_status','tracking_id',false);setRowControlVisibility(row,'c_ecc_part_reservation_status

 Hi experts, What does Below FSM server logs refer to?Message: PerformanceMonitor.CleanNonLiveThreads() failed. System.OutOfMemoryException: Insufficient memory to continue the execution of the program.   at System.Text.StringBuilder.ExpandByABlock(Int32 minBlockCharCount)   at System.Text.StringBuilder.Append(Char* value, Int32 valueCount)   at System.Text.StringBuilder.AppendHelper(String value)   at System.Text.StringBuilder.Append(String value)   at Metrix.Global.ServerRequest.PrintMessages()   at Metrix.Global.PerformanceMonitor.PrintMessages(Int32 threadID, StringBuilder sb)   at Metrix.Global.PerformanceMonitor.CleanNonLiveThreads() I have checked the server performance and it appears to be normal.

Hi,We are facing an issue while performing outbound integration. {"status":"Error","errorCode":"A231002","errorMessage":"Exception Occurred while processing the timesheet: An error occurred while sending the request.\r\nThe remote server returned an error: (504) Gateway Timeout.\r\n   at A23.IFS.time.Gateway.OkapiGatewayService.<GenerateAuthToken>d__6.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at A23.IFS.time.Controllers.timeController.<time>d__4.MoveNext()"}.Whether this error belongs to FSM or from External system.

I am unable to update all the records using the below xml for mass update. Some of the records are not getting updated  if I am doing a bulk update. It is working fine up to 99 records. Is there any alternative method by which I can make it work for a large number of records? <perform_exec_db_edit><parameters><sql_command>update person_skill set user_def4=null,user_def5=null where person_id='@expression[person_skill.person_id]' and user_def5 is not null and user_def4='AD'</sql_command></parameters></perform_exec_db_edit>The server log is giving exception: Exception Message : Cannot exceed more than 100 nested business rules, check for recursive business process.

We're currently updating and deleting records in bulk using a business rule. It works fine with around 100 records, but we encounter problems when processing larger batches, such as 400 records. Not all records are updated or deleted correctly.The error message we’re seeing in the log is:"Error: Cannot exceed more than 100 nested business rules. Check for recursive business processes."Is there a way to adjust the business rule so it can handle larger batches of records? 

Hi,we have several mobile designs.  A design is setup as default design. A user cannot use the default design.  User always sees this screen using the default design. (Without of with setup in Design\Users).  Using different mobile devices and different OS (android, iOS), the issue always exists for this user. When the user is connected connected to other design, the mobile screen works properly. Other users don’t have the issue. Any idea why this user experiences it? ~Juni

Hello All, I am exploring the IFS Cloud With PSO functionalities,  wondering if someone can suggest or share any documents if exist related to IFS Cloud with PSO integration and data mapping, dataset creation or other configurations to start with, will be more helpful.  Thanks in advance.

In Apps9 Repair Work Orders, there is an option to edit the configuration of the part serial record associated with the work order object (see screen capture below). Does this capability exist in Cloud?  Business CaseA customer has equipment to be repaired. A customer order is created that will be used to deliver the repaired equipment to the customer. The customer order line for the part has a config ID of 5555. A repair work order is created with the serial object to be repaired. The part serial record associated with serial object has a config ID of 2222. After the repair, the part serial config ID needs to be updated to config ID 5555 so it can be reserved and picked for the customer order line and then delivered.The repair work order in Apps9 allows the configuration to be edited. I’m looking for a way to do this in Cloud.

Hi,How can we delete shifts in PSO through FSM Schedule Process, and both are available in different servers, how can we implement this with perform_batch process. Do we have any specific outbound method to delete shifts in PSO.