NGSM Demystified has been updated to 24R1.
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164 pages cover:
- Introduction to Next-Generation Service Management (NGSM)
- Request Management
- Bundle Tasks
- Request Contracts
- Warranties
- Service Organizations, Access Groups, and Resources
- SLA Management
- Activity Types
- Scheduling Activity Types
- Service Catalog and Standard Tasks
- Recurring Services
- Location data
- Availability Patterns
- Skills
- MRA - Misc. Resource Allocations
- Brands, Object Families, and Models
- Service Object
- Structured Failure Management
- Service Notes
- Event Management
- General IFS Cloud Capabilities
Don’t forget to check out the rest of the Demystified Trilogy, IFS Cloud - Scheduling demystified (24R1) and IFS Cloud - MWO Service demystified (24R1).