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Appointment Booking - PSO status ,,Do Not Schedule,,

  • November 22, 2024
  • 4 replies
  • 136 views
Miruna M
Sidekick (Partner)
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Hi everyone,

 

I have a question regarding the appointment booking process. I am using FSM (IFS Cloud 24R1) integrated with PSO.

 

According to the documentation (Scheduling Demystified 24R1 - page 163), once I click on the ,,Request,, button in appointment booking page, the activity status in PSO should change to ,,do not schedule,,,. In my environment, this does not happen. The activity remains allocated, it does not change its status. 
Am I missing a parameter or what could be the cause?

 

Thank you in advance!

Best Regards,

Miruna

Best answer by Alexander Heinze

Maybe there is a misunderstanding of the “Schedulable” status. Even an appointment-booked activity is still Schedulable, it just has a more limited availability window (the slot you booked) and a higher base value (to make sure it stays on the schedule). If you have an AM or PM slot for a 30’ task, PSO still has some flexibility to move the allocation around.

That also means that if the increased base value is lower than the ones of other (maybe emergency) activities, it could still be unscheduled.

4 replies

Alexander Heinze
Ultimate Hero (Employee)
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  • Alexander Heinze
  • Ultimate Hero (Employee)
  • November 22, 2024

Hi Miruna, that status change occurs immediately when you request slots, you should see both in the same audit message in PSO. As soon as you book or reject the slot, the status should be returned to Unallocated. Are you not seeing this?

If one of the responses resolves your issue, please use "Best Answer" so that the thread can be closed and others find solutions easier.
Miruna M
Sidekick (Partner)
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  • Miruna M
  • Author
  • Sidekick (Partner)
  • November 25, 2024

Hi ​@Alexander Heinze,

Thank you for your answer.😊

I created a new service request. The work task went in PSO, it was in schedulable (allocated) status. I clicked on Appointment Booking function, I requested app booking, I clicked on the best offer suggested and still the activity is in schedulable (allocated) status in PSO.
I noticed that the activity had the status ,,Do Not Schedule,,, for not even a second. 

 

Appointment booking is already done but still the PSO status is ,,schedulable,,
Something's not right, correct?

 

Thank you for your help!

Kind Regards,

Miruna

A
Hero (Employee)
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  • ajnsse
  • Hero (Employee)
  • November 26, 2024

Hi,

 

As the Request Work Task that you are booking seems to be in Released Status, it will only go to “do not schedule” during the appointment request process, and then go back to schedulable - don’t you want the activity to be put in the schedule? What’s the scenario you are testing for?

Alexander Heinze
Ultimate Hero (Employee)
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  • Alexander Heinze
  • Ultimate Hero (Employee)
  • Answer
  • November 26, 2024

Maybe there is a misunderstanding of the “Schedulable” status. Even an appointment-booked activity is still Schedulable, it just has a more limited availability window (the slot you booked) and a higher base value (to make sure it stays on the schedule). If you have an AM or PM slot for a 30’ task, PSO still has some flexibility to move the allocation around.

That also means that if the increased base value is lower than the ones of other (maybe emergency) activities, it could still be unscheduled.

If one of the responses resolves your issue, please use "Best Answer" so that the thread can be closed and others find solutions easier.
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