Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

2887 Topics

qquacSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Flashlight disabled when scanning barcodes ios mobile

We are unable to use the camera flashlight feature in ios when scanning barcodes in version 6.7 Does anyone know if this problem is fixed in a later build?

431

11 months ago

MartinFSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Mobile Barcode Scanning App

Hi,We wish to use barcode scanning in our Mobile app. The app referenced in the manifest file: com.google.zxing.client.android is not available for our device. Can i just change this reference for a barcode scanner of our choice? or is the mobile app configured to use this specific one? Regards,Martin

831

11 months ago

qquacSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Import Results Not Matching Number of Import Records

Is anyone else seeing or know the reason behind the mismatch between successfully imported number and how many rows were in the file? Example:The screenshot says 15 rows successfully but there were 100 rows in the file.

172

11 months ago

alexander.shawDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Location of AITP files

Hi all,I’m looking to obtain the AITP files for Germany and Austria but cant see a central place to either download them or request themCan anyone point me in the right direction? Many thanksAlex

421

11 months ago

DurgaDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

"IFS_MOBILE" user password expired in FSM.

Hi All,“IFS_MOBILE” user password has been expired on month of September(05-09-23) but we did not receive any complaints from users about mobile issues. We are wondering how mobile working with out any issues after password expired. Actually we would like to change the password of the mobile user in FSM, If we change the password of “IFS_MOBILE ” user what will be the impact.should we do password change in fsm for “IFS_MOBILE” user? if possible kindly provide steps to do password change.Thanks,Durga

916

11 months ago

ERCJAGATHDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Changing Image Icons in PSO

HiThe home and GPS car icons seems to be very difficult to differentiate as they are similar. Home icon showing black circle with home symbol and GPS car icon showing black circle with car symbol, but we need to closely see. Is there any way we can change the PSO icons to differentiate both?

434

11 months ago

AsterixSidekick

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How to populate dependent dropdown in FSM

If requirement is to populate LOV of 2 drop-down attributes on dependency basis , How to do that ?Say , if I select A from the LOV of first dropdown, I'll get 1-10 as LOV for 2nd dropdown , where as if I select B from the LOV of first dropdown , I'll get 11-20 as LOV for 2 nd dropdown. So, Could you please tell me how to achieve that ?

3385

11 months ago

MartinFSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

XML Message Error Handling

So im using the XML below to add REQ_GROUP to new Tasks, works as expected, but generates an error where there is no Request, i.e. Project Task. It doesnt seem to affect anything, but how do i capture this and not run the update? Thanks<perform_batch> <hierarchy_select result_name="select_task01"> <primary_table>task</primary_table> <attrs> <attr>task.task_id</attr> <attr>request.req_group</attr> </attrs> <from> <table>request</table> </from> <where> <join_constraint> <constraint> <left_operand>task.request_id</left_operand> <operator>eq</operator> <right_operand>request.request_id</right_operand> </constraint> </join_constraint> <data_constraint> <constraint> <left_operand>task.task_id</left_operand>

613

11 months ago

ShamikDattaSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Additional Attribute in PSO

Hi Team, I am trying to populate the Request status as an additional attribute in Activity in PSO but I am getting the values as Null.Can the request status be shown in PSO as part of Activity additional attribute? Regards,Shamik

532

11 months ago

Narsing RaoDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Mobile App Initialization Error

Dears, While Initializing FSM Mobile Application we have encountered as exception.From Mobile Error Log:EXCEPTION Message: The database command failed and reported the following error: ORA-01013: user requested cancel of current operation ... Stack Trace: at Metrix.BusinessServer.BusinessPolicies.SharedTablesComponent.MobileManager.PerformReplicationForTableAndPerson(String tableNameIn, String personIdIn, Boolean truncateTableIn, String deviceSequenceIn, SQLiteCommand sqliteCommandIn, mm_process_defRow syncRuleIn, Dictionary`2 tableColumnsDictionaryIn) at Metrix.BusinessServer.BusinessPolicies.SharedTablesComponent.MobileManager.PerformInitializeMobileDevice(String personId, String deviceSequence, String message, SQLiteConnection theSQLiteDB, Dictionary`2 theSyncRuleTableColumnsDictionary) Message: PerformReplicationForTableAndPerson(table:SHIPMENT_UNIT, person_id:NO_CMR_PROD_SANITY_TECH_CORE, device_sequence:23873) Please find the Screen shot from Mobile App. Need help.

981

11 months ago

etmshiySidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Photos needs to add Lat, long, Date while taking in Mobile app

Hi Team,Is it possible to get the date & Time, Lat & long while capturing Photos in mobile application.Regards,Shiyaz

827

11 months ago

hmccabeSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Can a maintenance team be assigned to a work task without allocating resources?

In Cloud, is there a way to assign a maintenance team to a work task without having to allocate resources? Thank you.

452

11 months ago

TDCMANIRULDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Meaning of PLAN_INFO.LAST_COMPLETE_PLAN_ID in PSO

Does anybody have any idea what is the data about in the field PLAN_INFO.LAST_COMPLETE_PLAN_ID in PSO?

171

11 months ago

HannMatDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO Dataset Display

Good day Is there a way to make the PSO Dataset drop-down display alphabetically on the All Workspaces > Resources screen (the Gantt)? This is from the Admin User that can view all datasets. Below a screenshot of our current dataset drop-down:

411

11 months ago

Hasara GunasiriSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Limit dropdown values in the tab level

Hi All, There is a requirement to limit one of the fields drop down values in the tab level.I was able to achieve this in the header level using the below script in the Client script.if (size(codeList) != 0) { if(codeList[0].code_value != null) { var option1 = []; for (var i=0; i<size(codeList); ++i) { var codeValue = codeList[i].code_value; var description = codeList[i].description; var opt1 = createCodeTableOption(codeValue,description); arrayPush(option1,opt1); } setControlOptions('model_param_rules', 'hierarchy_code', option1); } }But it seems the above code is not working in the tab level. Another similar thread related to the same question. Limiting DropDown value based on specific parameter | IFS Community Any idea or the example code, how to achieve this requirement in the tab level? Thanks,Hasara

1052

11 months ago

AdrianEgleyHero (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Connect - Pass multiple attributes

Hi, Working on a project to connect to a 3rd party. The API i’m posting to is wanting to receive single and multiple attributes. Example;<cXML payloadID="20230926230000000.19736.50338@company.name" timestamp="2023-09-26T23:00:00+0100" xml:lang="en-GB"> <Header> <From> <Credential domain="NetworkId"> <Identity>Markerstudy</Identity> </Credential> </From> <To> <Credential domain="NetworkId"> <Identity>S0002027</Identity> </Credential> </To> <Sender> <Credential domain="NetworkId"> <Identity>Proactis</Identity> </Credential> <UserAgent>proactis-us-agent</UserAgent> </Sender> </Header> <Request deploymentMode="test"> <ReceiptRequest> <Recei

17614

11 months ago

AmandiDo Gooder (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

The FSM Lobbies Stuck Issue

Dear FSM experts,One of our customers is currently experiencing the following issue, and I would appreciate your assistance.The problem pertains to the FSM Lobby. Some lobbies are used to display task statuses that appear to be stuck. When clicked, they lead to the task list screen, and records are correctly displayed. This issue is persistent across all environments: development (dev), testing (test), and production (prod). Therefore, it is important to identify the root cause and address it. This problem appears randomly, irrespective of roles and environments (Smart Client & Web Client). Does anyone have any idea about the possible reasons for this issue? Thanks & Best Regards,Amandi Soysa

745

11 months ago

Anthony McInerneyDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Wrapping Text on iPhones

Hi IFS Community, We are currently having issues wrapping text dispatched to our field personnel on their iPhones devices.They see a single line that they cannot scroll across to the end. This is for Task Description, Notes, Inventory Description Cheers Anthony

201

11 months ago

Shneor CheshinSuperhero (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Menu items per role

Hello Community,Is there a list/document that gives a good baseline functionality per role?For example, A planner, WebClient user should have the following menu items availableRequest Task Calendar Exceptions reports Lobby etcAn admin, WebClient user should have the following menu items availableAll planner Admin menu etc.Any reference?Cheers!

1165

11 months ago

qquacSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Javascript String split

Javascript stringsplit not working as expected in Client script for a mobile screen refresh.I’m trying to split a string variable based on a character ‘/’ and return only what precedes that character. So serial# 12345/01 will only return 12345I get no errors from the script below in mobile; however the fields in mobile are not getting populated with any results.In example below the alert does not even pop up as blank: var serialId = ‘12345/01’;var serialSplit = stringSplit(serialId[0],'/');alert(stringFormat("{0}",serialSplit));

1008

11 months ago

LeeTDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO Workbench Error

We are seeing this error in pso scheduling workbench in our dev environment. We have checked out web config file and scheduling app param, as well as our connection string (which we did correct), but we are still getting the same error? Any suggestions/recommendations would be appreciated

321

11 months ago

lisa.gilesABSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Quality Checks in Work Tasks

I am hoping someone can help me find a solution.The business needs to report Data Quality against a KPI Data Metric and we want to set up ‘something’ that allows a user to flag the Work Tasks as Pass / Fail on the Data Metric and those details to be stored in IFS to be reported on. I cannot find any core functionality that allows quality control measures to be set so I was wondering how someone else might go about this as I cannot seem to be able to think of the best solution?Thanks,

454

11 months ago

TNCBSNYDERDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM 6 push notification capability

In FSM 6.25, there are App Params for push notifications, one being PUSH_NOTIFICATION_HUB_PATH. Does IFS natively provide an Azure Notification Hub service or does our org have to purchase its own separate license/service?

1265

11 months ago

StathisMDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Mass Update Button Functionality FSM

Hello all, I am using a button as “Mass Update” and I want in Status dropdown list only certain statuses to be visible. Is there a way to edit this status ComboBox, as mass update is a OOTB button? Please provide your inputs...Kind Regards

601

11 months ago

ssaboSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Fsm Mobile Client script

I would like to make a script to stop FSM mobile users from changing the task status field if they are current in process, or on route on a current task. To change statuses the users use the top left hand corner button to jump to the next status, What would be the best approach to apply this in FSM Mobile (android) 6u24

821

11 months ago

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Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

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