Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

This will include questions related to FSM and PSO.

  • 2,550 Topics
  • 6,723 Replies

2550 Topics

H
Sidekick (Customer)
HDZRISHABHSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Making gantt charts in IFS

We found documentation on how to make custom Gantt charts but its know where written that where we need to write and compile those and where to upload ?  

1
roklde
Superhero (Employee)
10 months ago
A
Do Gooder (Partner)
ajayifsDo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO Teams - Hide Delete button

Hi Team, We have a requirement to hide/disable Delete button for a particular Role in PSO. Is it possible to do this? Please advise. Regards,AJAY 

4
A
Do Gooder (Partner)
10 months ago
A
Do Gooder (Customer)
Alex ChntDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Valid services organizations on request contract

Hi community,  Is it possible to add several Service organization on request contract ? Indeed, as you can see in the screen below, the tab “valid service organizations” is available but it is not possible to add another one.  Is this a bug, a future improvement ? Please let me know if you have any information.  Regards,  

0
A
Do Gooder (Customer)
10 months ago
E
Do Gooder (Customer)
ERCJAGATHDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Unable to download the .msg file attachments in IFS mobile

Hi IFS TeamMobile attachments showing cross mark icon for .msg files(Outlook email). I checked the ATTACHMENTS_BLACKLIST param as well where .msg is not included Attach the outlook email file in webclient(OnDemand checked or unchecked doesnot matter) Wait for the sync to mobile and go to Attachments screen For any On Demand .msg file the download option is displayed. But on clicking that the attchment download goes on forever. Not downloading anything nor the window is closing which shows downloading attachment For OnDemand unchecked .msg file, the Attachment screenshowing cross mark inside a hectagon On clicking that icon mobile opens the bigger cross mark icon and nothing happens. Other files like .jpeg, png etc are are getting downloaded successfullyThis looks like a product issue in FSM UPD 21?Is there any restriction at server level (configurations) causing this issue?

11
E
Do Gooder (Customer)
10 months ago
H
Sidekick (Customer)
HDZRISHABHSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Working of chart in IFS

We want to make a mix of list view and charts , how  can this be achieved using chart view in IFS {as seen in image } . We didn’t found any module for this to configure !  

0
H
Sidekick (Customer)
10 months ago
D
Do Gooder (Customer)
Darren RuddockDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

MWO app problems.

Hi,We currently are experiencing some issues with the MWO App. Firstly, when issuing material on the app, the Issue All Reserved does not seem to be working. To get around this we have to use the Scan and Issue feature. This brings up a list of all parts, even those not related to the project. parts can be issued this way but obviously this is not ideal. Secondly, no work shows up on the Work Completed tile (main dashboard) when we do complete a job.  Any ideas on either of these issue? Many thanks

0
D
Do Gooder (Customer)
10 months ago
H
Sidekick (Customer)
HDZRISHABHSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

need gantt charts in IFS for report making

hi, what kind of gantt charts are available in IFS like dispatch console, resource monitoring chart. My requirement if for FSM module-Field service engineers are dispatched to work on the tasks. So I need to see where an individual resource is working, for the whole year, who is working at a particular location etc. See below Is there a way we can build in IFS itself ?

0
H
Sidekick (Customer)
10 months ago
A
Do Gooder (Partner)
ajayifsDo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Disable Add/Delete Button in DivisionTab of Resources

Please suggest how to disable button of Division Tab in Resources. I did the below change still it doesn’t reflect : 

1
tomgreenwood
Superhero (Employee)
10 months ago
H
Sidekick (Customer)
HDZRISHABHSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Not able to delete cancelled assignment

Hi, We are not able to delete the cancelled assignment, we only want to keep the active or say the completed assignment only.  Prepare work order → Work task

1
A
Superhero (Employee)
10 months ago
H
Sidekick (Customer)
HDZRISHABHSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

calendar in dispatch console is not working

when we are trying to see previous calendar months in dispatch console , only forward date are showing not the past dates so we cannot see past allocations in dispatch console . Like in picture only dates after may 1 is visible not before that . 

5
H
Sidekick (Customer)
10 months ago
H
Sidekick (Customer)
HDZRISHABHSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Reset password button in MWO

Hi , If user forgets its password than there is no button for reset password . Is there any setting for that ? 

2
H
Sidekick (Customer)
10 months ago
A
Sidekick (Customer)
anushakhSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

resource monitoring gantt

I can see some bugs in resource monitoring gantt. I cant see below tasks (from work assignment screen) in res monitoring gantt chart and for task 95, the date is incorrectno task 88no task 7Any idea if I am seeing something wrong?

3
A
Sidekick (Customer)
10 months ago
D
Sidekick (Customer)
drooijSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Mobile - Hide avatar on Notes

Hi all,How can I hide the avatar on the Notes pages (DebriefTaskTextList)?  

2
SAMLK
Hero (Partner)
10 months ago
A
Do Gooder (Customer)
AngeloPavDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Why has spell check stopped check and underlining in red?

Hi there,  We are using FSM6u16 and the Service Desk reports that incorrect spelllings are no longer underlined in red. I have checked the screen designs and the description and Notes fields are ticked for spell checking, yet nothing is underlined.  Why is that? I have checked App Params and SPELL_CHECK_TEXT is set to Y.

1
SAMLK
Hero (Partner)
10 months ago
J
Sidekick (Customer)
JonWosterSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Where can I find documentation for scheduling app params?

I am trying to find documentation about scheduling app params (not app params but scheduling app params), specifically about service_hours_response_type.I don’t see it in the standard FSM documentation that’s on the system. Where can I find documentation on that?

4
Aaron.Sleight
Hero (Employee)
10 months ago
M
Sidekick (Customer)
marty_stcSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Oracle client 19c is not compatible with FSM

Is Oracle CLIENT 19 compatible with FSM 6u19 or any other version?FSM version: 6u19Oracle DB version: Oracle 19We tried performing the exercise by installing oracle client 19c, the installation was successful (connection test was successful), however while opening the smart client it showed us “Database not connected” After uninstalling the client and FSM, we reinstalled Oracle 12c client and FSM, it worked fine.Has anyone else worked on oracle 19c client working with FSM?

1
roklde
Superhero (Employee)
10 months ago
M
Sidekick (Customer)
marty_stcSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

In multi server farm, which server is processing Schedule process

When using multiple Servers in a farm, how would we know which server would process the schedule process? How does FSM make sure that no 2 servers are running these processes at the same time? 

1
roklde
Superhero (Employee)
10 months ago
H
Sidekick (Customer)
HDZRISHABHSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Not able to delete task

Hi,We have cancelled one of the assigned task to a resource but not able to delete it . getting following error.  

2
H
Sidekick (Customer)
10 months ago
H
Sidekick (Customer)
Hasara GunasiriSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Read the table column value within lookup screen

Hi experts,I am currently facing an issue when trying to read a value in the client script.Please refer the below scenario.Go to ECO screen  Click on Select button This will popup product lookup as below.(using the client script attached to this select button). I was able to read the eco_id value inside this client script.  I have attached another client script for ‘SELECT ALL’ button inside the same lookup which will perform some additional functions there.  I am trying to access the eco_id value inside the client script which attached to this ‘Select All’ button. But I couldn’t find a way to get the eco_id information for this attached client script.In here, I can add the Eco_id as navigationItem.searchCriteria to read the eco_id value in the above client script. But then again, this Eco_ID value is also getting added to the search criteria in the lookup which is not the expected scenario.And also, there is no direct connection to the eco_id from this lookup as the values of this lo

1
H
Sidekick (Customer)
10 months ago
M
Sidekick (Partner)
MirajSidekick (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Tooltip when hovering over a button

Hi Experts,In the fsm webclient is it possible to have a tooltip displayed when hovering over a button?

1
Shneor Cheshin
Superhero (Employee)
10 months ago
W
Do Gooder (Customer)
Wayne HandleyDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Device location IFS Cloud MWO

Hi All.  I have a couple of questions regarding device locations in IFS Cloud. Question 1. How often does IFS cloud track the device? is it every-time it receives or sends a message? or is it a set time like every 3 minutes. If the latter can this be changed? Question 2. Can device tracking be turned of in IFS Cloud for certain devices? (i know i can disable location permissions on the phone but wondered if there was a setting in IFS cloud).  Thanks for all your help 

4
W
Do Gooder (Customer)
10 months ago
A
Do Gooder (Customer)
Alex ChntDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How to switch invoicable state on service request?

Hi Community ! How it is possible to swtich the invoicable state on the service request, for a sales line?When modifying this part, the field is not updatable as you can see on the screen. Thanks for your help, Regards, 

0
A
Do Gooder (Customer)
10 months ago
K
Do Gooder (Customer)
krknight09Do Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Anyone know the table that store the FSM server log levels?

We would like to create a notification business rule that is triggered when someone changes the server log level settings.  To create this rule we need to know the table (and column) that is being changed but so far we have not been able to determine the name of the table. Anyone happen to know the table?

3
C
Sidekick (Customer)
10 months ago
K
Hero (Employee)
Keith AdamsonHero (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Appointment Threshold/colours can they be altered FSM/PSO

Hi Experts, The appointment booking window that shows Green, Amber, and Red in FSM when receiving an appointment back from PSO,  How are these are set and what are the thresholds? Are we able to change them?Thanks

3
K
Hero (Employee)
10 months ago
H
Sidekick (Customer)
Hasara GunasiriSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

non-db fields in UI designer

Hi Experts, I have added a new non-db field to the custom metadata- PRODUCT as below. And also, I didn’t do any modifications to the PRODUCT database as this field is a non-db field.I need to access this newly created field via UI designer. But I couldn’t see this field in UI designer → add screen field popup. Could you please let me know if I am missing something here, or whether there is any limitation? Thanks, and regards,Hasara 

3
H
Sidekick (Customer)
10 months ago

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