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Over a week ago we released a new design for the Mobile App.

On one of the screens we added a new field. Since the new design has been live users have been downloading it.

However a user has downloaded it today and a field that has been added isn’t visible on the screen.

It appears they have downloaded part of the design, as the validation rule is there in terms of wanting the value to be set in the field. The field is a simple combo box, however it is not showing on their UI.

 

What could have caused this?

Hi ​@AdrianEgley 

Is it a single user? Or do all users have the same issue?

For a single user, it could be a connection issue for a moment, or something similar.

Ask the user to initialise the client again.

Cheers!


Hi ​@Shneor Cheshin 

 

Yes this is a single user it is affecting.

We have had them initialise several times and still an issue. We also had them activate on a different device and that too was also an issue for them.

No other users have reported an issue so far.

Ady


Hi ​@AdrianEgley 

Any ‘Access Groups’ Configured?

Does this user have a unique role?

Cheers!


@Shneor Cheshin 

 

That’s the thing, all the technicians are in the same role as each other.

This users access, role, account on the face of it matches others that download just fine.

Just a simple dropdown not showing on his UI, but the screen is stopping him from proceeding as a value is mandatory.


@AdrianEgley 

Very weird.

I would delete and recreate the person's record. 

Sorry, not clue what is going on there.

Cheers!


FAO anyone who see’s this and has a similar issue.

Check other designs and if technicians are allocated to them.

Appears and INIT will download the design they’re allocated, but new scripts which may conflict the workflows.

Ady


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