Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Can somebody suggest how to use Integration Scheduling Wizard to automate the Outbound/Inbound Integration process. One sample will be very help full.

I have this problem with implementing a business case. The case I have is as follows. In task_steps I have filled in a quantity (lets call it x) in user_def_num1 for step_id =66 This task_steps record with a quantity needs to be processed by the business rules and add a non_part_usage record.  My business rule needs to output the quantity if it is higher then 25 and then create the non_part_usage record with a quantity of x - 25.  I am trying to do this with an XML business rule, but I am aware that I need to use some expression. I only do not know how to do that. This is my code which needs to insert the record. As you can see I fetch the quantity with an xpath_node from an hierarchy_select result called ‘result01’. Without the expression stuff it gives me the quantity, but I need to subtract 25 from this value. <update_non_part_usage> <non_part_usage> <request_id>@request_id</request_id> <task_id>@task_id</task_id> <npu_id></npu_id> &lt

In the stock search screen, when your record comes up there is an on order hyperlink, clicking that brings you to the purchase order search. In this case it gets an error about condition code. see screenshots. This has never worked for us. Not sure if its a mapping in the UI that is incorrect   Click on the hyper link hereafter clicking the hyper link this error appears  the column DOES exist in that table 

Can you update the UI in logistics manager? or Can you put business rules on there? I am trying to have certain fields auto populate but when creating the custom process, the table STOCK_ADJUSTMENT (which is where the misc adjustments in logistic manager live) isnt available.   I am assuming i wouldnt have access to do this but wanted to see if there was another way around.

Can anyone please tell me how to use substitution map while creating  Notification in FSM. A sample document/data will be very helpful.  

Im trying to create a rule that brings up an alert when a unit has been serviced within the last 90 days. I figured this could look at the request unit creation date for the same serial number. Looking at how expressions work i’m unsure how to execute this and hope someone in the community can lend a hand. 

Hi I am looking to have a button on a listview tab that will update one of the fields on a selected line of a List view. is it possible to control a Listview items using a Button and a client script? and if not a client script any other way? if so can you explain how i might go about do so?   Thanks,   Graeme

I am trying to create XML business rule that exececutes on the Creation of a request the business rule is expected to insert a a new line in a custom table for the most part it is working. but in one of the fields it need to combine the Place id with some text and im not sure how i would go about doing that the line question is the charge_code i would like it to insert S-22222-M where 22222 is the place id.   I tried the below but it populates exactly what is seen below if i put spaces around the @place_id it does populate the field with the 22222 but it also has a space on either side of the place_id. Any help would be appriated    Thanks <perform_batch> <sequential_dependent> <update_rid_settlement regex_validated="true"> <rid_settlement> <insert is_initialized="false" /> <charge_group>STANDARD</charge_group> <cost_split>ALL</cost_split> <charge_code>S-@place_id-M</charge_code> <request_id>@request_id</request

In FSM application, under File menu we have a sub menu named “SETUP WIZARD”, can anyone tell me what is the use of that and how to setup the wizard??

Hi Guys,   Do you know if Google Maps , ESRI are supported in FSM , 

Can anyone suggest how to capture Response in FSM from a external system/foreign system while doing outbound integration?

I want to generate a report that retrieves data from a table I created using the Custom Metadata screen. Is this possible in FSM? 

In FSM 6, under Import/Export menu there is a option called “Perform FSM MPM”. Can anyone suggest me how to execute this process, so that we can do import/export as per our requirement. Means how to import MPM data from a file?

Is their any way to deactivate baseline client scripts in FSM for a particular screen so that we can create our own customized client script and apply it to that particular screen.

In the part need screen, you are able to click multiple parts to print out. however if there are 3 parts on 1 request/task, it will print out 3 separate print picks and generate 3 separate shipments. whereas if its done on the request screen it will put everything in 1 shipment / print pick has anyone had a similar issue? is there any way of fixing this?    FSM 5.7

Is there a possibility for the users to create a new task and assign to themselves from the FSM Mobile App (version 6.1) ? Please list the steps if possible ?

Is there a place to set in FSM that an email notification should not send until all reports set to attach are generated.  By default, if the report is slow to generate, the email will send without the attachment.

Hi All, I am trying to set up an Integration with Solarwinds Service Desk (https://www.samanage.com/docs/api/introduction)   The primary challenge that i’m facing is with the Authentication Token provided to us by Solarwinds, as it contains a colon “:” right in the middle.    sample (Editted for obvious reasons)  ASDSADSADSADSADSADSADdsadsadsadsadsadsadsadsadsvbQ==:eyJhbasds890dsa08979787sad7sd7sds7dsa8dsad78sad8sadsa8dsa8dsad8sadsa8dsad9sad9sad76sad6sads56adsa7n0.o6Yl4dASDSADOIASDSADSADSADSADdsadsaddsad8888asdsdsdss_asdsdds888ASASDdsassasaaAAaaAAA0 the way we are expected to feed this token is in the HTTP Header like: X-Samanage-Authorization: Bearer TOKEN Example: (fake token, from solarwinds documentation) curl -H "X-Samanage-Authorization: Bearer AAAZWV0YXkubmF0YW4rNUBzYW1hbmFnZS5jb20hbGciOiJIUzUxMiJ9.eyJ1c2VyX2ljIjoxMjU2OTQzLCJnZW5lcmF0ZWRfYXQiOiIyMDE3LTA2LTA3IDA5OjE3OjI5In0.j_H15qzJJr9vXGAHCThLEOQrE9GGbjMxZJOs5zAf_iqaGqxlIOAmvPpBx0td_C3r7dliAfXXIgdqhZHVoK1KTwAzd1" -H "Accept: app

Can any one explain how we can generate the Preventive Maintenance Tasks Automatically from Contracts.  This should be done in the background. I am aware about the contract manager.

Client scripts type can be “FSM” or “Mobile”, The FSM type can not have functions such generateDataTransaction, generatePrimaryKey, addToDataTransaction etc So how to insert a record in a table using a FSM script?

When adding a new screen using on a custom table, following error returned while searching for records in the new screen. "Unrecognized business object 'YourCustomTableName'. Contact your system administrator for assistance"

Hi Guys,   Can any one suggest how to send the PDF attachment (Like Invoice Report PDF Attachment) file in XML mapping during FSM integration trigger and Also suggest how to declare the attributes in element tag and pass the values in it like in below example?   <InvoiceRequest documentDate="2019-10-17" documentNumber="123456789" billingType="Invoice" transactionType="SALE">   <Currency isoCurrencyCodeAlpha="USD"/>   Any help will be highly appreciated  

Noticed that the mm_message_out table which contains mobile messages doesn't seem to get cleaned up. What process does the actual cleanup of the mm_message_out table?

It has been noticed in a few setups where there has been performance issues with FSM that turning off the activity feed greatly improves performance. These cases have been where the activity feed is on its default settings as it was not being used. Is there a more elegant solution to prevent the excessive use of processing by the activity feed than just switching it off. Would it be considered to have the activity feed to require setup as well as being activated to ensure that systems do not end up with these default settings that appear to be resource hungry? Any other additional information on how the activity feed processes would also be helpful. Thanks in advance. Lee      

I am attempting to re-initialize a mobile device from the Mobile Dashboard screen (Mobile Dashboard > Right click on device >  “Initialize Device”) which works - the INIT messages gets pushed to the mobile device, the mobile device initializes and everything works until you log out. After logging out on the mobile app, when you try to log in next (using the same password as before initializing) the app says the password is invalid. No changes have been made to the person record, nothing done except “Initialize Device”