Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

quick context:  we have FSM & NAV integrated within each other. Somehow, our the sequence of contacts stopped matching the last sequence in FSM is 55912 and NAV is 52614. So when NAV is making a contact that clashes with FSM, its overwriting tons of information, including place records. Anyways, is there a way to change where the series continues from? can i have it jump up to 60,000 for example on the next entry? right now when i click new it goes to 52767 (which is 3000 less than the last record)

I am getting an error while creating a package in fsm. The error message states that the sequence and sub sequence is already exists. Could any one help me on this.

Dear Experts,Please give us some input on the below scenario.A field technician will will upload a photo/document from his mobile and the same will be updated in FSM back office. Now the question is how we can send those uploaded  documents to a 3rd part system like DMS.Should we develop a interface for this? 

We have a requirement in FSM ,for any miscellaneous adjustment system should trigger a approval workflow and upon approval the adjustment happens.Is it feasible in FSM? Is there any approval mechanism present in FSM.Please let me know.Regards,RR Patnaik 

this is running FSM 5.7it seems that the service history for request and tasks is delayed in getting to the mobile platformi already checked the sync rules and it happens as a BATCH ALL at 9 PM every night. Nothing has been touched from the OOTB integration. For example i am looking at a request that was closed 10 days ago yet still doesn't show on the mobile platform.However when i initialize the history is immediately there.How can i fix this so that it shows up at least on the daily sync? 

Hi,Can we remove the post button from the Out of the Box FSM Mobile Stock Count Screen? As we don’t want our technician to post the stock Count.Can we do this with the New custom screen? Any help would be much appreciated !!!

what is the use of mm_message_out table in FSM?mm_message_out table is writing  2 million records daily and it is causing my table space to be increased by 40 GB per day oracle SYSLOB Segment. what is the use of this table. Need your support in finding the root cause of this issue.

Hello,New to this role but since Dec 31, it seems that our integration schedules are not running and are unable to use the Run Now too. I have restarted the following items but with no success. I have tried the following items that have worked before:Refreshing Cache Refresh Integration Cache Restarting FSMProd Integration Monitor Services (On Server) Restarting App Pools FSMLinkService Mgd FSMProd Mgd  FSMRestService Mgd We currently have IFS FSM, version 5.6.2. Any help would be greatly appreciated. Thank you.

In FSM Mobile how  to configure the mobile db to shared NAS Drive?In FSM, Mobile_Database_Directory is set to the server default path like ‘C/inetpub/wwwroot/xxxx/mobiledb’ . Is it possible to set the Mobile_Database_Directory to the NAS drive mapped to the server. So the user db will be created in the Nas drive.?  

Generating our quarterly contracts. using the contract PM request generation in Contracts Manager It’s stuck in processing and wont actually generate any of them. Checked the server log and found the follow message: Message: PerformContractPMRequestGeneration. This row has been removed from a table and does not have any data.  BeginEdit() will allow creation of new data in this row. Not sure what is stopping it based off this error @Mike The FSM TechnoGeek - any idea what this is pointing to?

How to access the smart client application through reverse proxy server?FSM Application has been installed in the application server. IN front of application server we have DMZ - Server which is exposed to internet where we have configured the reverse proxy.Now the end user need to access the smart client application through internet from the reverse proxy user. 

Trying to find out why this run is stuck in processing.Is there some where that will show me what is holding it back? I’ve deleted and regenerated more than once.    

HiIs it possible to stipulate certain days within a business rule i.e. Monday, Wednesday, Saturday & SundayWe have a requirement that needs a notification to be sent after 5pm and before 8am Monday to Friday, after 12pm on Saturday and all day SundayThanks

FSM Mobile Initialization for long time ?FSM Mobile App is initializing for the long time .Kindly need your support to resolve the issue 

Hi, I’m testing the oData REST API to download/upload attachments in FSM, but I’m facing some issues.I can get the attahcment info (but the “attachment@data.mediaReadLink” attribute). However I don’t get anything, while trying to retrieve the binary data (prints attached) Additionally, I’m not able to change the stored flag for manually added attachments. Thank you,João Oliveira 

There is a separate screen called Shipment Grouping Rules.Can anyone tell me where to use this Shipment Grouping Rules once we create a new Shipment Grouping Rule?

full context: were looking at giving the users the ability to create a request from the place screen.This would either be by clicking a button that redirects them to the request screen or having a tab on the lower pane that will have the new request related fields. My question is, how can i auto-populate the “Place ID” on the Request, to that of the Place record they’re currently displaying? I wouldn't think a business rule would do this so perhaps a new button with a xml message in it? Not sure what that would look like to reference to the current place record but hoping i can be helped here.

What are the differences in offerings (functionalities / modules/ Submodules etc. ) of ESM and FSM

 When you are off line (sync or WiFi turned off) and need to log in again to the FSM mobile client, it doesn’t work if your user is defined to use SSO. Perhaps there is a missing token?Have any of you guys encountered this issue? I haven’t been able to test in an ref environment since as far I as I know none is set up to use SSO. Customer is on FSM6 Update 4.

Hi Team,In FSM6 while executing Fsm_6_indexrebuilder.sql file , the cmd prompt is asking for " Enter the Value for 1" . Kindly hep us regarding what value need to be passed ?Thanks & Regards,Murali  

How to extract the App parameter values from the FSM Application.?I need to extract all the  App parameters and its values from the FSM Application. Kindly need you support. 

Hello All,I need to call a C# code from FSM via MPM. Can please anybody guide me step by step procedure on the same.Regards,Sachin 

HiIs it possible to create a back to back invoice in FSM 6?Regards

FSM 5.7 - The request's Repair Deadline is not updating when the SLA is updated in the Task.Attached example shows a task/request where the priority was changed, updating the SLA. 

What is custom mpm ?How it is different than Business rule ?How to build a custom mpm ? Is there any fsm tool available to write a custom mpm ?