Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hi Experts, I need your help regarding the core functionality of the 'FSM Mobile' client’s 'Task Note List'. One of the customers (Ericsson) reported the following issue on the PROD environment. "The mobile app is showing task notes in what appears to be a random order instead of being chronologically ordered from newest to oldest. The screenshot attached illustrates this, with notes shown in the order - 1 hour ago, 4 hours ago, 2 hours ago, 2 hours ago"Initially, I carried out a small technical investigation to find out whether there are any configurations or client scripts related to the Task Note list sorting but couldn’t find any related changes as well. Could anyone please share inputs of how this sorting mechanism works in the FSM mobile core? Thank you in advance!Danuja.Attachment 

Hello Community,I am new to this world of FSM, I am configuring a function in Integration Function based on an SQL query, which I then want to configure in an Integration Map – XML, where in the processes tab I call the function and in the mapping I place the values that I want to take from the result of the function. However, performing the integration map test throws me an exception. 

Hi everyone,I am contacting you in order to know what are the best practices in the usage of the server time zone in FSM cloud. Basically we are doing a project for a french customer only working in french people with only french users → simple case : Everyone is configured in CET (UTC+1 or +2 depending on the season).However we realized that our IFS server in cloud is by default in  UTC which means that in integration related topics we need to make some change to get the right date in inbound and outbound + adapt hours retrieved on specific reports etc… Which is additional work.Question n°1 : what is the best practice ? Should we change the cloud server time zone from UTC to CET ? Is this even possible ?We also realized that the hour fields entered in code tables (ex : TIME_BLOCK) or the work calendar exceptions are entered in server time zone ( in this case UTC) and not user time zone which leads to offset between the configuration done  and what is displayed to user’s view in schedu

Need some assistance regarding the core functionality of 'FSM Mobile' client’s 'Task Note List'. One of the customers (Ericsson) reported the following issue on the PROD environment. "The mobile app is showing task notes in what appears to be a random order instead of being chronologically ordered from newest to oldest.  It shows , with notes shown in the order - 1 hour ago, 4 hours ago, 2 hours ago, 2 hours ago"There were no configs or client scripts found that could relate in customer solution and in core environment it's not replicable. Could anyone please share inputs of how this sorting mechanism works in the FSM mobile core? 

We currently have an FSM tile in a lobby displaying a live Cognos report via a URL point to the report location in an element. I’d like to expand on that and have a much improved visualisation published through our IBM Power BI. I have tried displaying or linking to the Power BI by entering the URL to where PBI is available. Can this be done in a Lobby Element? I have tried but the element tile is just blank/white.

Hi All,   FSM V6 Update5 we are getting error while launching application. Kindly advise us to rectify the issue.   Regards, Vivek NR.

Hello everyone, Can anybody tell me how we can inbound the binary data of the attachment using XML format In FSM.For Example/Scenario:In Attachment Screen we have “attachment” column where we store the Binary data.So, I just wanted to know how we can inbound the binary data from foreign system to FSM using SOAP XML.  Any suggestion or any sample will be very helpful. Thanks in advance,Kaustav 

Hi All, Is it possible to customize a report in a more beautiful “manner”, different then the Ad Hoc Reports or the standard UI that is used OOTB? Could this be done in a simple way ? Or potentially requires a project with .NET Framework and in this case is it possible to upload it to the FSM? Best Regards,Frederico Mendes

This customer has a requirement to update a string field with the value “NULL” via inbound integration (CSV Flat Integration).As an example, the requirement is to send a file like the below and get it applied to the database.When such a file is sent, the system identifies the word “NULL” as a keyword and sets the particular field empty without taking the string value NULL.Technically, the application identifies NULL as a keyword and applies the general behavior. At the same time, the customer’s required behavior can be gained from the application. The value “NULL” can be set to a field from the Smart Client.The application identifies NULL as a string and stores it in the database. The customer would like to know how the string “NULL” can be applied to the database via the integration as well. Appreciate it if you could share your thoughts on this.

Hi, One of our customers is trying to pick inventory in FSM and send the pick list report automatically to Printer. Default printer is setup in APP Param and they are getting below error in Run Log. PrintReportManager.GetPrinterProperties: ManagementException Printer Status.  Exception Message - Not found Any idea is highly appreciated.  Thanks,Dananjaya

Hi there,We are considering how to improve capturing customer satisfaction and wondered if there was a way to make available a Survey via the FSM6u8 customer Portal?

Timestamp: 2021-02-23T13:59:06.9591712+00:00Message: OIDC123: FSM_AUTHENTICATION_METHODS indicates that Open ID connect is allowed but there is an error with the configured app param values. FSM user password authentication has been enabled. Please contact a system administrator to fix.Machine: RD0003FFF9404AApp Domain: /LM/W3SVC/1927199443/ROOT-1-132580526329305346ProcessId: 20488Process Name: w3wpThread Name: ServiceRequest_281"I've asked our Infrastructure team to verify, but this morning I asked if there was anything expired and they said no.  Our client secret expires on 12/31/2299, so pretty much indefinitely. I would have expected to continue to have errors and issues if the Azure AD setup had expired.  Prod has been setup since go live as FSM,OIDC for the App Param FSM_AUTHENTICATION_METHODS.Has any other customers seen these errors? 

Hello, I’m trying to add a Lookup field for a Global Code on FSM’s UI Designer, however I’m not able to present the description of this field, only the code is being displayed. Example of the code being displayed in the WebClient: If I change this field to a ComboBox, the description is displayed as expected. This is how I have the Lookup Navigation set up in the UI Designer: Am I missing something? Thanks in advance for the attention. Best regards,João Moura

Hi I am looking to connect to a series of web services with parameters in a  <soap:Header> and  <soap:Body>.Everything I am posting is being generated in the  <soap:Body>. How do I configure my Integration Map  so certain Mappings go to the  <soap:Header> and others to the  <soap:Body>?Example, the credentials are in the <soap:Header>;<?xml version="1.0" encoding="utf-8"?><soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"> <soap:Header> <SecureHeader xmlns="http://www.master-auto-glass.co.uk/pdaservice.asmx"> <Login>string</Login> <Password>string</Password> <UserID>short</UserID> </SecureHeader> </soap:Header> <soap:Body> <StockQuery xmlns="http://www.master-auto-glass.co.uk/pdaservice.asmx"> <stockItm> &lt

Hi community,we are struggeling with this integration and wondering, how many other customers are using FSM Connected with Apps 10?I would be great to have some exchange about this.One special topic is for example the usage of “place” in FSM and “site” in Apps 10.How do you organize service centers in Apps10? As site, as warehouse?Thank you for your input.Regards Martina

One of our customers went live  in FSM 6 update5 February 1st and for the first 2 weeks teches did not have any issue. But starting from 3rd week, they started seeing some of their mobile  items were not sent to server and waiting in the wait and ready queue.  If they log off and log in again, some of the waiting items get moved, but the 2nd time it tries to Sync , it does not happen. users mobile log has  following error2/23/2021 4:35:09 PM|ERROR|GetMail|2|EXCEPTION: net_servererror, 400, Bad Request ...    at IFS.FSMW.Mobile!<BaseAddress>+0xbb4d20--- End of stack trace from previous location where exception was thrown ---   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()Looking at the  Azure IIS log we see several  messages that say<Data>A potentially dangerous Request.Path value was detected from the client (:). at System.Web.HttpRequest.ValidateInputIfRequiredByConfig() at System.Web.HttpApplication.PipelineStepManager.ValidateHelper(HttpContext contex

Hi,We’ve installed FSM 5.7 and 6.7 on the same server. We’ve noticed that the report viewer is used to display reports in the 5.7 version. In the 6.7 version, some of the reports are getting errors when we try to print them, and no reports are linked to the report viewer. Do you know how to setup the reports in 6.7 to use the FSM report viewer? Example when trying to print the standard OOTB (out of the box) “Pick List” report:We get no errors in the 5.7 versionBut in the version 6.7 it tries to open the “yourreporterserver” web page.The app params between 5.7 and 6.7 are the same.CLIENT_REPORTS_PATH = http://macroifs.macrointegrations.com/MacroFSM/ClientReports/CustomReports;http://macroifs.macrointegrations.com/MacroFSM/ClientReports/BaselineReportsENABLE_CLIENT_REPORTS = YREPORT_ROW_COUNT_THRESHOLD = 1000REPORT_SERVER_URI_CRYSTAL = http://YourCrystalReportServer/CrystalViewer.aspx?%2fcrystalReportsPath=path to crystal report file\REPORT_SERVER_URI_SSRS = http://YourReportServer/YourR

Hi,we are working on an integration with IFS FSM and IFS APPS10. We want to use user IFSCONNECT and need the password in our test environment as clear text and encrypted.First of all we don’t know the password and would like to reset it.On DB level we know how to manage.In version 8, there was an option in installer.cmd to change passwords for all system users, but in version 10 there is change password only for 2 system users available, ifsprint and ifssys.Who can help us with these 2 questions?Thank you for your feedback!Regards Martina 

Since the upgrade to u7 I have noted that performing a Refresh Scripts from mobile is corrupting the data that is in the scripts on mobile.  The best example I can describe it seems that the data coming to mobile has been converted to make it XML safe, meaning < > and & characters have been converted to < > and &.  This has only started happening since the upgrade to u7.  It seems like it is breaking all scripts in this manner and the only workaround is to completely initialized the device. When that is done the scripts are all stored in the mobile database correctly.  Is there a setting that needs to be configured to make sure these characters are re-converted when they are received on the mobile device?  I have opened an LCS case for this as it appears to be a significant issue, but I am hoping someone can add some insight here. 

Hi Community,In the Relaese Notes Document of FSM 6 Update 8, There is new App Param mentioned, named “ENABLE_SERVER_SIDE_CLIENT_REPORT_PROCESSING” which will be used to determines whether a client report is processed and rendered on the server or on the local client with the report viewer.But it is also mentioned in the same document that “This app param does not affect SSRS Reports, which are deprecated and should not be used for new report development.”.I have a doubt on this, Does it mean that we will not able to use SSRS for report development in 6.8?Please help me to understand this. Thanks in Advance !! 

We have a requirement, in FSM 6.7 , business user wants to view the training material should available in application , so that they can view/download the training material from the application similar to Help Menu where user can download the FSM document for reference.Please suggest can we attach our Training document in the help menu, so that when user clicks the help menu only the User training document we prepared should download. Regards,Rashmi Ranjan Patnaik  

Dear Group,How to send task id dynamically along with the static  URL(survey form).Can we use any encryption for this please guide.Thanks,Pinmaya 

Hi Guys,I want to change the URL access parameter in FSM. For example, when I m clicking print in report from FSM web client, I want to change the parameter like rs:Format=PDF .Is there anyway I can change the URL parameter? Regards,Saras

Dear Experts,Can anyone please suggest on what basis we can integrate DMS(Document Management System) with FSM. Means what will be the parameters we need to check with the DMS systems to integrate.Please give me some inputs so that I can ask the same to the DMS team.Thanks,Pinmaya

HI , I Have Done  Screen Designing and Applied Client Script in that Screen It working Fine  in Smart Client  and web client .But Both screen design and client script  not Reflecting in Technician Portal.Can anyone please suggest, what is the step that I am missing . Do I need to add any function so that these configuration will be reflected in Technician portal.Thanks MuthuJayashree