+11
Hi,
The business case and the questions are described in the attached document.
To summarize : 2 Contracts (one for place coverage, one for product coverage) with the same contract type and response code. If we perform request/task on them, the data displayed are not the same in Smart and Mobile appliation.
what is the best way (customizations of what ? missing settings ?) to harmonize the information displayed? (see attached document to view differences).
Thanks and Regards
+24
H
The Community is designed for quick, targeted questions. This would request for assistance to cover all of the SLA setups and where they are pulled in from and shown.
I can note though that the first point to check when the mobile data does not contain the information you expect is to check the sync rules for the tables you are looking at. I suspect that you will find that the sync rule for TASK includes the commitments and contract but not the sync rule for the REQUEST and PRODUCT or some similar combination.
If the contract could be from any of those tables depending on the setup you will need to add in the relevant fields on those syncs and then use the mobile UI designer to make sure they are picked up and displayed.
Kind regards,
Lee Pinchbeck
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