Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Dear all, is there any possibility to define a sequence / sorting order for teams based on which to display them on the schedule board? It seams that currently teams are always sorted in an alphabetical order on the schedule board and that this can’t be changed or handled differently. Of course there would be the workaround to just include a sorting number / alphabetical character into the team ID but I’m searching for a more flexible / user friendly solution. regards,Thomas

Hi, Is there a way to show a maintenance web page for FSM web users when CloudOps is executing an update or when the customer has to stop the service for new configuration deployment ? Same questions for Tech guys working with our mobile solution (Android and iOS) ?Such as samples found there : 7 excellent maintenance page examples from real websites (atlassian.com)If not, is there a release plan for such topic in the product strategy ?RegardsMichel

Hi,Do you have a documentation that describes the settings and process if we want to use the put away process : This process is it used if we make a reception by the misc. adujstements transaction or only from a reception ?What settings are needed in what transactions : Place ? Bins ? Others  : business rules...etc..Could you explain with an example the settings  needed in the bins transaction :What is the meaning and impact ?  It Seems that in the place transaction we have to check the Use stock bin. could you confirm ?in the reference guide on the place transaction we see : put away process : where is this field , is it removed by Use stock bin ?  Thanks for your help and Regardsanthony thobie

Dear All, Hope everyone is well and safe.! Please note, I’ve noticed that the READY Tab of the Sync Window contains records with PERSON_MOBILE in their day-to-day operation in one of the FSM 6 UPD 5 (Azure) customer environments.Shown below is how JSON looks like{"update_person_mobile": {"person_mobile": {"client_version":"6.5.7432","os_version":"10.0.19042.631","person_id":"***","sequence":"402","update":""}, "authentication": {"logon_info": {"person_id":"***","tenant_name":"FSM","password":"***"} } }}(Please note, I removed the values of person_id and password from the JSON) Further, the field MODIFIED_BY is set as “IFS_MOBILE” for almost all the records of the PERSON_MOBILE table. The LAST_SYNC_DTTM and MODIFIED_DTTM are identical in all those records.I’ve checked the same in the FSM Core (6u10) but unfortunately, I could not find such behavior. Please be kind enough to let me know;Whether this is a Core feature in FSM 6 UPD 5 which got removed in FSM 6 UPD 10? W

Excuse the title it meant to say Field not File.. :-) I was wondering if I could have a little guidance and support?In FSM, I’d like to know how we can monitor a UserDef or existing DTTM field? What we need is that when a particular date entered in the field = the actual date an event can be created? Once the event is created, I know we can pick that up and change the status to whatever it is we need. (That’s the easy part). :-) Many thanks in advance and please do not hesitate to come back to me if this doesn’t make sense? Best regards, Angelo

Hi,1/ When a Tech has a part (Part from my stock) in a VAN (because before a transfer was made from his office to his VAN) and then you will use this part in a task. a/ What is required to declare this part as Installed in the customer site ? in this case, in our process the part used is declared billable : could we change that ? b/ What is the best design/transaction in this case in FSM to transfer the part from the Office to the VAN ? Possible Settings to be confirmed  : - Part set as “part to product” - c/ Line code “Billable” with Install and part to product checked or create another line in the table and leave Billable as design.2/ is it possible to manage a part need without shipping ? if yes : how ?for example : a part need comes from automatically with a task template. So you have a part need on the task. But you will use a part in the Van of the tech, that is to say No shipping is required because the tech has the part required. what is the best way (actions) to manage this pa

Hi!I am in the process of completely redoing our Roles and am using the Test environment (obviously) to verify that they are working correctly.  I am however, unable to figure out how to export the role tables out of TEST and import them into PROD.  There is nothing shown in the import/export list…Any ideas or help would be greatly appreciated! Thanks,Matt

Hi ,Need to Archive Table in FSM Application.I can able to Archive only Few default tables present in the Archive FSM Engine in the application.How to add more Table in the Archive FSM Engine ?Need your support….  

Hi, On a task, when I add a part need , I always have the field : “Place ID from” initialized by the place for stock linked to the user who perfrom the action “part need”  (if the person has a place for stock documented,...of course I want to keep this relation)How could we prevent this initialization in the part need ?In many cases for a Part need, the Place ID of the request have a Place for stock linked to the place of the request (customer place).The stock is managed often by the team who is responsible of the customer or a Central warehouse.So, the place “Place ID from” should be initialized by the place for stock linked to the customer place.How can we do that ? Thanks and Regards

Dear community, the group Beneteau is currently in IFS implementation framing phaseOur dealership network is currently using a PORTAL B to B  to order boats with internal CPQ and claim for warranties.To replace it we are hesitating between :Using IFS AURENA modules; for better ERP integration (with CPQ, FSM..) Developing a specific portal that would connect to IFS webservices, for better user experienceHad any B to B industry face and answer this question ? what scenario did you choose ?Thank you in advance for your feedbacks!

Hi IFS Team I am Marco Politi, I work for Zebra and we are global partners. I’m your IFS dedicated partner manager, and currently working with your local teams across EMEA to give the best support on the successful implementation of hardware and your IFS software.  IFS product teams and Zebra work together to test and validate Zebras enterprise mobile phones and tablets with IFS applications If you’re not familiar with Zebra we are the leader in mobile Android and Windows devices designed for field service, plant floor, warehousing. We provide IFS applications FSM, WMO, MRO mobile users with unprecedented up time and local hardware support.    if you need any help or simply would like to know more about this global collaboration, just let me know and I’ll be happy to go through a presentation. Regards Marco PolitiPartner Managermarco.politi@zebra.com

 Hello, Within the last 2 months or so our FSM system has been creating additional part needs for place & locations that are already at their min/max.  This is not consistent for all parts or places and I have no idea what else to look at.  Any insight of where to start looking would be great!  Our replenishment process has not changed at all.   I’ve included three screen shots of one part_id in a few screens to also show that in the “On Demand” hyperlink qty it is showing a qty of (1) but when clicking on that link, there are 3 different part needs out there.    

HelloWe are upgrading to app 10.10 from app 9.1 to enable a better integration with our IFS FSM module. Our problem is that we cannot locate the components required for a FSM integration to Apps10 in the delivered application e.g. we cannot find Fsm_Transaction_Hist_API. Can anyone tell us were to locate those components and what to do if we are missing those?  

Hi Experts,I’m trying to make a simple rest api call to an authentication endpoint and retrieve token information. Initially I tried this with the JsonOutboundConnector, which retrieves the response as following,  As you can see the response is in json. I couldn’t successfully capture this response and extract only the access token for use in subsequent calls. This issue was raised hereSince then I got in contact with the resource owners and got them to send the response in xml, which would make it possible for me to use the XmlOutboundConnector and extract the access token. This works fine in postman,The only thing I had to do additionally was to add the following header,  Accept = application/xml (without this header it returns json)Although, when I try the same in FSM I still end up getting the response in json  It’s as if the Accept header is not considered at all? or am I missing something else?​​​​​​​Any help is greatly appreciated.​​​​​​​

 Hi all, Our customer ( FSM 6 U 5) has following questions on mobile Customer is using both iOS and Windows mobile and for Window mobile they use Laptops and  for iOS  phones. For mobile to sync to happen, does the app needs to be active and in foreground  in a mobile device?We have seen items stuck in Send queue when there are some system performance issues where the acknowledgement from server some how id not come back to device. Will this get cleared in subsequent syncs or do we need to do a initialization?

Hi All, I’m Having a case where customer had FSM 6 U3 and when they creates a request in Web client, they enter the Serial ID (a valid serial ID)of a product and press Tab key and the product related details (Not having to click on search icon and select the product with certain serial ID from the list) are automatically fetched as follows,  Recently, they have updated it to U7 and they are saying it doesn’t work anymore. In update 7 Web Client, when they enter the serial ID and press Tab key, nothing happens, nothing is fetched. Also it doesn’t show any errors. I checked the release notes of U7, and it mentions Tab key navigation being excluded from Web client features. Then again in the U9 release notes, it mentions the same feature being included   My questions areis this feature back in U9 ?  If customer wants to directly enter serial ID and Press Tab key to fetch product details, can it be done ? If yes, how ? (According to them, this way saves much more time) Does this have anyth

Preface - this is not an accessibility issue. My users report the 6.8 Web Client row selection and highlight colors are causing eyestrain relative to each other, the column header, and unselected rows. Example (from a ListGroup):Contrast I agree these colors do not contrast enough in some screen/lighting situations. Is there a supported way to change these colors? Would prefer to avoid poking at main_bundle.js or overriding styling at the browser. The closest topic I’ve found is this:  

In FSM Contracts, what's the difference between "Model Coverage" and "Product Coverage by Model" line types? They both seem to require a Model ID and Place ID.

How to process the integration result coming from a third party system in JSON format?As we need to process the data and map to our FSM table. 

When creating ad hoc reports, we understood that we need to consider parent child relationships when adding fields. E.g.: If we are using Request, Task and Place, the following tables are needed to create the adhoc report.The parent table will be REQUEST, and primary key will be Request_id. Hence Request_id from Request table should be added first.Next, the columns of TASK and PLACE tables, which are child tables of REQUEST table, need to be added. Note that each table should be mapped directly to the parent table with the primary key (request_id).Steps1. Add the Request_id field from REQUEST.2. Add the Task_id field from TASK.3. Preview. Data will populate4. Add more fields from TASK table.5. Add fields from place table (as place_id of PLACE table is mapped with place_id of REQUEST table)Via that guideline most columns / tables can be added without getting the error message (see https://community.ifs.com/service-fsm-touch-apps-document-management-mwo-mro-pso-43/ad-hoc-report-categorie

Hi, Does anyone knows if there is some bug on FSM 6.8 regarding access control for Person records?We are using Access Group on every record and Roles to control the access for each user (companies), nevertheless, for Person all users can see all records. Best regards,

Does anybody have any idea whether the fast sync implemented in FSM 6 update 1. If yes, how to verify that?

i am trying to create a tag <Send xmlns="http://tempuri.org/"> using XML outbound message in IFS FSM. Can anyone help me on how to configure this url using xml maps. Below is the expected output.<?xml version="1.0" encoding="utf-8"?><soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" >    <soap:Body>        <Send xmlns="http://tempuri.org/">            <userid>xxxxx</userid>            <password>xxxx</password>            <SourceAddress>xx</SourceAddress>            <DestinationAddress>xxxxx</DestinationAddress>            <ShortMessage>xxxxx</ShortMessage>            <FlashSMS>xxx</FlashSMS>            <Smsc>xxxxx</Smsc>        </Send>    </soap:Body></soap:Envelope>

 Hello, We are having an issue with request creation and bill to place ID’s.  When creating a new Request, we select a product that has a [product.place_id] “Located at” place ID and a different [product.place_id_owned_by]“Owned by” place id.  After the product is selected the system copies the [place.place_id] “Located at” place ID into both the [request.place_id]”Place ID” and then the place_xref ‘Place Bill to’ to the [request.place_ID_to_bill] “Bill to Place” This relationship appears to be driven by the FSM Metadata for ‘Request’ in its Default Def.   Is there a way to change the base line mapping to pull from product?What is the recommended solution? Thanks,Dan   Product SelectionRequest ResultProduct RecordFSM Default mappingplace information 

Hi,Some transactions are not syncing and changes not being saved on FSM Mobile version 5.7, showing this error |ERROR|GenerateNewTaskReceivedMessage|98|EXCEPTION: The application called an interface that was marshalled for a different thread. (Exception from HRESULT: 0x8001010E ((RPC_E_WRONG_THREAD)) Does anyone know the root cause of this error ? Thanks in advance for any help you are able to provide.