Hi,
Looking for some advice and guidance for appointment bookings via PSO.
We use FSM and request appointment bookings from PSO.
Some appointment requests are what we refer to as 'Rebook'. This is when a task is already scheduled or fixed committed and we look for new appointment bookings.
When we do this all the scheduling data is reset. This therefore means any current scheduling data is removed and is causing a few issues, when customers then want to keep the existing appointment.
Is there a way of searching for new appointment bookings, retain the existing appointment data and only update when a new booking has been accepted?
It might be worth adding we're be using a customised version of the perform_threesixty_appt_request MPM.
Any advice will be welcomed.
Ady
