Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSMwe are currently using FSM 6 update 15, is there option to divide the day, month and year from the date field and store it in the different db field?Eg: user_def_dttm1 = 6/24/2022from the above fields i need to save that in three different field as belowuser_def1 = 6user_def2 = 24user_def3 = 2022we cant use substring expression, because it will not work for below10/24/2022 - because the position will keep on changecan any one suggest if there way to accomplish above requirement?

Hi Experts,I am trying to setup a file integration with FSM for the first time. The FSM app is setup as an app service in Azure. within the same resource group a storage account is created, within which a file share is setup in order to do the file integration.  with the following folder structureI now tried a basic outbound integration,When I trigger this, I run into the following error, I then tried my luck with an inbound integration by creating a monitor schedule,  ​​​​​​​Now I tried uploading a simple xml file that ought to create a request, in the specified folder​​​​​​But nothing happens, I don’t see the request getting created, nor anything in the integration log to point that this was picked up and processed up by the application.So this is where I stand now. I’m pretty sure I am doing some trivial mistake(s) as this is my first attempt at a file integration. I would greatly appreciate any help to get this off the ground​​​​​​​

Hi all,we have custom client-report (rdlc) which contains signature (format jpg) in it.On DEV, ACC, TEST, the printed report has signature on it.e.g.  On PROD the signature cannot be shown in the report. The Code-Table Cust App Params (SAS TOKEN) exists in all environments.  Any idea why PROD cannot print the signature? ~Juni

Hello,We are trying to limit our bucket resource to 3 activities per slot period. I’ve tried to set this up in the Rule and Rule collections then applied the rule under Resource Types for the bucket resource but when I test this out, I am still seeing slots open up for the bucket resource. Is there any other parameter or configuration that I might be overlooked?Please advise if possible. Thank you!

Hello all, We were trying to update a field on table C_TASK_EXTENSION (an extension of Task table) and we got the following error: After some explorations, we noticed that this error only occurred when we had a field of the type Longstring populated:  However for example, if we try to update in other table some field when that entry has already a longstring field populated the error does not happen (for example when updating ADDRESS with COMMENTS field populated and also updating a custom table). Has anyone faced this issue before? Kind Regards, Joana Machado

Hi Team,Which FSM version will support on the  Server Operating System windows server 2022 and TLS 1.3?Appreciate your support 

Hello,I am performing a test where I am allocating a task in PSO and I was expecting the Schedule_Status in FSM would be changed accordingly but the value is always NULL.Do I have to change the status to Committed? When does this Schedule_Status changes?What can I do to see the correct value in Schedule Status?The goal is to inform an external system that an allocation was made in PSO by sending an outgoing message from FSM. Thanks.

Hi Team, Our requirement to use external Ref id to store in FSM table and use this as key for inbound requests  .  Ex: REQUEST table “CROSS_REFERENCE” is string 64  and wanted to increase to 128. is there any way to increase length of column  Create an index on this column this seems common requirements and has anyone done this approach. Thanks,Srinivas

Good day,We’re looking for a way to handle lot of request in same time in order to execute some actions, equal for each request of this group.EG.:We’ve 100 requests and we want to pass all from open to a custom status (maybe from a search screen) We’ve 100 requests and we want to assign massively 50 to a tech and the other 50 to another techThx in advance

Smart client:Web client:Nope, there’s just a messed up date format.How can we fix it so that the date format is the same on these lobby elements regardless of client? 

Hello,I have a question in regards to logic behind FSM skills.In FSM, when scheduling a task through the Book Appointment process, the system ensures that the resource that gets committed to the task, has the required skills to perform the task.Sometimes it is necessary to skip the Book Appointment process and instead, manually assign or commit a technician to a task.  How can we have FSM prevent the user from manually assigning (committing) a technician that doesn't have the required skill or their skill has expired?

Hi,Good Day.When creating a company using STD template on App10, the below error is coming.“ORA-20110: Resource.COMPSTRUCTEXIST: The default Resource Structure TESTXIT for the company cannot be created because there already exists a Resource Structure having the same Resource ID.”(SS) This is the company Resource Structure.  Tried to connect a resource and update the company, but error was still available.Kindly Assis on the above. Thank you.Best Regards!

Hi,In the mobile app, we have a box in the bottom of the Home screen, with “Important information”. On one of the lines, it says “You have X overdue commitments!” When pushing the hyperlink on the commitments, the CommitmentList screen is opened, however, there are no values in that list.Is there any way to edit this “Important information” box?  Where is the “Overdue commitments” fetched from? Even though the technician has no assigned/commited tasks, there are still some overdue commitments.I saw a different case in the Community where it was referenced to some App Params, but as far as I can see from the documentation, these are only applicable for the “Important information” on the Overview-screen. 

Hello,Is there video learning about FSM configuration? for beginner and can be shared to customer to learn. Thanks 

Hi,Other than admin role credentials In Part disposition screen, disposition record with disposition code RMA is not visible but disposition code RTS related records are displayed . Is it required to add any function? Please suggest how to display disposition data with disposition code RMA in part disposition screen.Regards,Ramya 

What mechanism controls the default screen design? Currently there are two design with multiple revisions, however I am unclear on what controls which screen is used

Hello, We have a requirement for Appointment booking and I wanted to check if PSO would support this behavior or has anyone had a similar experience. Let’s say we have 100 Dealer Centers across the country which has their own In-house tech teams. A customer calls in and request to go to the nearest dealer center to get his service done. (There are no travel times for technicians, the customer is the one who would travel to the nearest dealer center to get a service) When a customer calls, he wanted to know which Dealer center has free times for him to make an appointment. Appointments window in FSM should showGrouped by Distance from Customer Location by Dealer Centre by Available booking slots. This requirement is different from our standard PSO Appointment booking process and We wanted to know if PSO still can be used to cater this. Appreciate your thoughts. Cheers!Praveen

We want to merge two different screen in FSM so that they can be in a common UI.

Hello all, We would like to ask if it’s pobbile to change the UI of the FSM mobile in the Android Application, in order to be the same as the Windows Application. For example, in the below “Details” screen, are we able to make the form fields to be displayed as in the Windows Application? (Label and Field in the same row) We want this configuration, in order for the user not to scroll down in order to see all the fields. Thank you!Android AppWindows App 

Hi,Just wondering if it’s possible to allocate a URL to a button, and use data on the object i.e. a Task to use when building the URL itself. Example being the task_id to be part of the URL when the button is selected on that record.Tried a number of things such as a @ and {} on the object.Is that possible?We’re currently using FSM 5.7u11RegardsAdy

Hi Team,We have a requirement to trigger MPM multiple times depending on the result of the Hierarchy Select of certain data. Can anyone share any examples of the same.

Hello I am curious if IFS have a hosted FSM product or if it is supported in say an Azure hosted server environment? We currently have 1 x 2019 server that provide both the web and SQL services for FSM and we would like to move this to the cloud.

Hi,I am trying to do part disposition from task screen without part usage so created new tab for part_dispostion from part_disp table in task screen. Disposition is getting created but it is not displaying under task screen.I have done relation map for task table with task_id and given default value also but still task id not generating in part_disp table so not able  see data under task screen.Can anyone please help in order to understand what is wrong here. Thanks,Ramya 

Hi :-)We want to include an on/off button/functionality for going on and off shifts on the front page/main menu of the mobile app so that our users can easily change their status without having to go through several clicks.Is there a way to do this? Currently using App version 6.13.7928

How can we keep technicians from holding calls from day to day. We require our technicians to send the call back to dispatch at the end of the day if the call is not resolved.