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Hi Experts,

Looking for some guidance and help on following customer issue.

Customer has process type in input reference as appointment.
And for commitment of tasks it has a scheduled job in FSM (commit rules are not set in PSO, commit is done by scheduled job in FSM)
This scheduled job occurs once a day.
And the broadcast from DSE to FSM happens per one hour.

If the scheduled job for commitment of tasks happens at 11.20 am.
Then in PSO,  end-user do fix commitment of tasks to several resources at around 11.18 a.m. (2 mins before scheduled job)
And the next broadcast is at 11.45 am. 

After the scheduled job in scheduling workspace it can be seen that activities are overlapped. (not only the activities & resources which were fixed committed)

My queries are 

1. Is it ok to do manual fix commitment to tasks when scheduling type is "appointment"?
2. any clue on what to check and where might this get wrong


Appreciate your help and response on this.

Thanks in advance.

 

Regards,
Heshala.

Hi Heshala,

As for question 1 - the appointment scheduling type is not an important factor here, but it sounds like the manual fix may be interfering with the process in FSM.

I guess that this would need someone from the FSM team to take a look into this and comment here with findings.

Thanks,

Carl

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