assyst General

Using version 11.5. I need help ugh I created a process with an automated decision that brings the user to a manual decision with a Y/N answer. For some reason, they can say no but cannot choose yes. When they choose yes, the error below is what they get. I went to the sub-process and the next stage is an automated email action which then goes to an auto-decision. I’ve provided the two processes to show you. First process with auto decision Sub-process they can’t make the Yes Decision - Government Employee Sub-sub process that the yes is attached to Error received Troubleshooting done: I have checked the SVD to ensure they have the ability to use Decision Required, I have checked the user to ensure she is in the right SVD to make the decision, I checked the Action Type to ensure SVD can use it. Everything seems ok. Got another user from that SVD to try and same error. We assigned it to another user from a different SVD and he was able to choose yes. Also checked to see if they can make

Is anyone allowing for Approvals/Rejections via email, and if so, can you provide a little info on how you are doing that. I’m able to allow my users to take actions via email to take the Additional Info and Chase Up actions, but the decision “actions” aren’t a clear cut and I’m having difficulty figuring that out. Thanks in advance.

Hi Everyone, I’m trying to create tasks for each selection in a custom multi-select lookup field. We are running assyst version 11.6.3. In the process designer I have been able to create a Dynamic Task Expression for a single-select lookup, but I am unsure of how to get this working for values selected in a multi-select lookup. Here’s what I used as a dynamic task expression for a single-select lookup for a custom field called “ADHOC SINGLE”: $new.W("ADHOC SINGLE").shortCode. I have another field called “ADHOC MULTIPLE” where I can select multiple values. Any ideas? Or is this maybe not possible in our version of assyst? Thanks! Jaco

I have a requirement to link a newly created Service Request to existing Service Request using ETM. Complete process: I am triggering an ETM Channel on a task of Service Request. From this ETM Channel I am creating a new Service Request. Everything is working fine. The only issue is that I am not able to link this new Service Request with existing Service Request. Please help.

What is the draw to implement notifier rules via assyst inerface for managing email templates and rules vs the existing smartmail configuration a user might have in tandem with AP rules, etc? Is this considered Smartmail 2.0 in a more formal sense with the update? Trying to come up with some pros/cons to moving to this method if it reduces needs for managing in multiple places on integration server vs in UI, etc. Thanks, Mitch

Does anyone know the correct date format to use to update a custom date field via SmartMail/update_event_ejb activity? Per the wiki, it says it needs to be in the ‘YYYY-MM-DDTHH:mm:ss-OOOO ‘ format, which the value I’m passing is, but I can’t seem to get it to accept that date value no matter what I pass. I’ve tried the following: 2025-04-08T12:00:00.0000 2025-04-08T12:00:00-0000 date[2025-04-08 12:00:00.0000] date%222025-04-08T12:00:00-0000%22 but none of these formats work.

I would like to initiate a process based on changes to data in a custom field. Is this possible within IFS Assyst? Specifically, I need to automate the creation of an authorization task when a project's budget is exceeded. Any insights or guidance on how to achieve this would be greatly appreciated!

Hi everyone, I'm working on automating a Decision within a process in IFS Assyst. I've added a custom field called "Project Hours", and I want the process to automatically take a certain path if the value entered in this field exceeds a specified threshold. To achieve this, I tried using the following condition in the Decision: $new.W("PROJECT HOURS").shortcode > 150 Unfortunately, this condition doesn't seem to work as expected. Has anyone implemented something similar or could point out if there's something wrong with my expression? Appreciate any help or suggestions! Thanks in advance.

Hi Is it currently possible to specify a list of users a user has the ability to execute REST requests on behalf of? As I currently understand it it's only possible to select a list of users who can execute request on behalf of other users, but not specify what users they are allowed to execute on behalf of. While the use of such privileges could potentially be monitored, and thus detect such usage this is reactive, and would not undo any damage performed by a bad actor. The scenario I'm researching is the misuse of a etm assyst user (who would naturally have broader access such as delete of assyst users (possibly deleting the admin team's accounts) or editing of privilege groups) to allow for a broad range of etm integrations. Is this a correct understanding, or is there a method to limit a user to a select list of users they can act on behalf of of?

Anyone else unable to access IFS software downloads page? https://downloads.axiossystems.com/

Hello. I am looking for information on how to change the default logo on the new Event Monitor UI to our company logo. I have tried making this change using the stylings form in assyst similar to how we have changed to logo on our assystNet and assystWeb pages, but either I have not been able to identify the correct element to apply the CSS to, or this is configured differently. This is what we want to change: I have not been able to find any information on this in the wiki. Thank you. assyst Version: 24R2 SU2 Build: 12943 Date built: Mar 18, 2025 1:39:00 AM

Hey All, We do a good job having our software as items in our CMDB. We also have our printers and computers in as assyst CMDB also. On the hardware printer items in CMDB were store the print queues for printers in config characteristics. The problem is you cannot search for the serial no in the characteristic. We are going to be moving our printer queues as separate items with relations to the hardware. That’s easy. We want to also relate the print queue to the software it is used by. Question. What do people do when relating it to the software? The two scenarios we came up with were: relating all print queues directly to the Software item. creating another item called “<Software Name> Print Service”, adding relation for this item to the software, and relating all print queues to the “<Software Name> Print Services” item. Technically the majority of these software are running a service for printing but its creating new items to track “services” or “sub programs” to the main software to

We are working on a project and there is a requirement to create / inject a decision task into an already started process. For example, we have an action called ‘Cancel Request’ that is taken on the Service Request and it can be taken at any point throughout the process. When that action is taken, it currently closes the open task and the aim is to create a decision task with an attached process so that we can change it’s process path. Is anybody doing something like this already? We would be happy to use any method including API / ETM.

Is it possible that certain fields in the request-form appear as mandatory fields that must also be completed before the decision ticket to the request can be closed? Working with locked/unlocked fields does not help, because the decision ticket can also be closed without filling in the field in the request. Thank you for your help!

We are pleased to announce that assyst Web 24R2 Su2 has now been released and is available to download from our CDN. Within this release we have addressed the following issue: P16698 - When the legacy SMTP Mail Processor is used, for example in Email Actions, the processor loads SMTP details in a way that causes them to always be considered disabled, preventing emails from being sent Release notes can be viewed via the following link.

Hi, I would like to know if IFS already have some dark mode css to use on assystnet and/or assystweb as a new theme. https://wiki.axiossystems.com/assyst11-7Wiki/index.php/Themes_Form

To help with accessibility for a few users, we would like to be able to configure assyst so that it can be used in Dark Mode. I have been advised by IFS via Call Ref: 386357 that this is not possible and to submit a new Idea.

Is there a way to increase the height of a custom multi-line string field so that it acts similar to the default Description field? The Description field expands to a larger size and then at some point adds a scroll bar. Currently the custom multi-line field only shows 4 lines of text and then adds the scroll bar. It would be great to have the multi-line string field expand vertically to show more than 4 lines of text before adding the scroll bar. We are running assyst 11.6.3. Thanks!

Hi, We’ve installed assyst 24R2 in our Dev environment to do some testing prior to upgrading our Production instance. Our Dev environment uses database authentication with a SQL Server database. The majority of our users have an email address (e.g. john.smith@ourcompany.com) as their short code. Since the upgrade whenever a user with an email address as a short code attempts to log into assyst they are getting the following error message. “The username or password are incorrect.” The server.log file shows the following. 2025-02-13 07:50:55,468 WARN [com.axiossystems.assyst.domain.security.authentication.AssystAuthenticator] (default task-29) getAccountUser 'JOHN.SMITH' does not have an account.2025-02-13 07:50:55,468 ERROR [com.axiossystems.assyst.domain.security.authentication.AssystAuthenticator] (default task-29) authenticateUser 'Exception' thrown: getAccountUser 'JOHN.SMITH' does not have an account.: com.axiossystems.assyst.security.exceptions.InvalidUsernamePasswordException: ge

We’ve had an issue highlighted to us by one of our support teams that a user has assigned a change approval decision task to themselves and approved it. The particular process assigns an approval decision task to an Approval SVD containing only those users that are authorised to approve a change. We can see in the action history that a user outside this group has assigned the decision task to their own SVD and then approved it. Does anyone have know how we might stop this just for certain decision tasks? I don’t really want to restrict the “assign internal” action as this would affect a much bigger group of users and processes. Needless to say we’ve told the user not to do this and we can keep an eye on this but was hoping there is a way to plug this hole. Thanks

Hello Community, We are currently in the process of replacing our old, self-developed IT service portal with AssystNet. During this transition, we have encountered several questions, particularly regarding the custom forms created with the AssystNet customizer. Is it possible to trigger different processes based on user selections through dropdown or checkbox fields? For example, in a notebook order form, the user can choose whether they need a new notebook, want a replacement, or wish to return their notebook. Depending on the user's selection, a different process should be initiated in Assyst. The idea behind this is to keep the service catalog compact and simplify navigation for users. In our old portal, we had at least three separate offerings for new orders, replacements, and returns. I would like to optimize this if possible in the future.

Hello, I’m evaluating a request from our users to have parts of an event form in the Self-Service Portal auto-populated based on a QR code or similar technology, and I need some help to determine if it’s currently possible. The users want quick access to log requests for certain equipment, such as printers, hospital equipment ect. We aim to support this, and were thinking of using QR codes for the equipment, allowing for easier event logging. My immediate idea is to use Deep Linking (Assyst Wiki) and prepare QR codes for use in labeling the equipment. These QR codes would point to a specific service or service offering, along with the specific item ID for the labeled equipment. However, the wiki only mentions deep linking prepopulated forms in the Assyst Portal, not the Self-Service Portal. (The list of examples of values that can be prepopulated in the Assyst Portal is rather limited and does not seem applicable to assystNet) I’ve had no success with attempts at using URL parameters t

Is there a list of known problems that we could look at before submitting a ticket to IFS support? It would be great to evaluate whether it’s a known issue before opening up a ticket.

Hello everyone, I am evaluating whether IFS assyst can meet the requirements of a telecommunications company that needs to manage various aspects of its operation. Below are the key elements they need to handle: PoPs (Points of Presence): ~400 Splice and Termination Boxes (CE/CA): ~250,000 Cables: ~250,000 Relations between Cables and CE/CA: ~500,000 Circuits: ~70,000 Customer Ports: ~700,000 In addition, within their service activation system, they manage the following related to the OLTs (Optical Line Terminals) that connect customers to the network: OLTs: ~400 Interfaces: ~30,000 Circuits: ~30,000 Available Ports on OLTs: ~3,900,000 Furthermore, in Zabbix, which monitors active network devices, there are approximately 10,000 devices. Given this scale, can IFS assyst efficiently support the management of these assets and operations on CMDB? Are there any best practices or additional configurations required to handle such a telecommunications environment? I appreciate any insights or

Apologies if I’m just missing it, but I don’t see anything in the Wiki about it either. In previous versions, we could select multiple events in an event monitor using Shift or Ctrl, then right click and take an action on all of the selected events. How do you do that in 24R2? I select multiple check boxes for the tickets I want to action, but as soon as I right click on one of the selected tickets to take an action, the rest of the selected tickets are unchecked. Is it not possible to action multiple tickets in the new version in the new event monitor view?