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Only getting Questionmarks when copying from PDF

  • 24 November 2021
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In IFS 7.5 when trying to copy text from some pdf generated, we only get qustionmark or squares insted of the text. Like this: 􀀞􀀅 􀀟􀀠􀀐􀀡􀀐􀀡􀀑

When checking the document properties there is embedded fonts Arial and Arial Bold, but with a number before. 1747Ec416Arial and 1748Ec41eArial,Bold. 

 

(Our Suppliers want to copy out order no)

Does anybody know it this is possible to fix?

 

BR Stig

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Best answer by Randini Jayasundara 25 November 2021, 06:10

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Hi @Stig Anders 

Which SP version are you in? This is a known limitation in APP 7.5 before SP7. According to RnD information

IFS uses an Apache open source Formatting Objects renderer/processor (FOP) to generate the PDF documents. There is a limitation in FOP due to the particular font encoding type (CDI) used in the reporting framework, where it prevents a user from searching or copying text in a PDF generated through FOP for a Report Designer layout.

However this has been fixed in a Functional Enhancement group patch in APP 7.5 SP7, hence it cannot be taken as a single patch.

If you need more information regarding the patch or any workarounds available, you may open a case.