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Question

Stop a Customer Order

  • December 16, 2021
  • 2 replies
  • 109 views

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Morning,

We tend to put a default 6 weeks delivery date on 99% of a spare parts customer orders, and if the parts come in early, we’ll ship early. Happy days.

Occasionally we’ll get an order where the customer doesn’t want the goods until the actual promised date. Is there anything within Apps 9 that stops the picking until a specific date? 

 

TIA Chris.

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2 replies

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  • Superhero (Customer)
  • December 17, 2021

Nothing out of the box, but I can imagine that you could put a custom field on the customer order lines that would be a check box or binary field to state you can ship early or must be to the request date or something.  Then create a custom event to block the Deliver step on the order if the box is checked.


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  • Do Gooder (Customer)
  • December 17, 2021

We use a combination of order type and a custom event to drop the picks.