Distribution (CRM, Commerce)

If I’m creating a Lead, I see a field called Stage. How do I set up the basic data so I can use it?So far I’ve found the screens for CRM Process Template, CRM Process, and Default CRM Process, but I can’t figure out how they work together. I want to set up a simple set of stages that apply to every new lead.

 Hi Team, In Customer Order, there’s a Project Reference.   Here, I have entered a Rental Order line.  There is no Project quantity shown in reservation and I’m unable to move company rental assets to Project inventory as well.  Please let me know how I can reserve the rental for Project in Customer Order. 

Hi Community!Is there any possibility to have the real delivery date in the invoice? We deliver to the customer day 1Customer gets the delivery day 3 After customer confirmation we would like to have day 3 in the Invoice Thanks in advance!!Giuliana  

I would like to know more about Customerville:sales presentations/documentation Training Added value for customers

Hi , I have one customer order which have one non-inventory sales part.this is intercompany order and want to deliver this without shipment.Due to data error , shipment id not generated automatically when order is released and when we create new shipment manually, we are not able to connect ( system not showing this in available order line to connect and we have done all matching but still it not showing in available lines)  How to deliver non-sales part which out shipment process..?quick order flow handling also not working for non- inventory sales part

Hello,  Does anyone know what the below error means? We got it when trying to manual issue stock in IFS.   ORA-20110: ShopMaterialAlloc.NORESERVEMATERIAL2: Insufficient reservations for the component part 7000069 on the order 50265. The reserve/issue method for the component is Manual and it has to be manually reserved or issued before reporting the connected operation 1000.

Has anyone ever experienced this customer order failure in background jobs:The Customer Order redeploys a Serial tracked Part from Inventory to a Customer. The Serial Part itself was produced in IFS 2004/Apps7.5 and gets returned, serviced, and put back in stock multiple times over its life. PROCEDURE............:  Customer_Order_Flow_API.Process_From_Report_Picking__ARGUMENTS............:  START_EVENT¬85^ORDER_NO¬22509337^PICK_LIST_NO¬2527471^LOCATION_NO¬^ERROR_TEXT...........:  ORA-01086: savepoint 'EVENT_PROCESSED' never established in this session or is invalidORA-06512: at "IFSAPP.CUSTOMER_ORDER_FLOW_API", line 2905ORA-20111: Site.NOTEXIST: The Site "*" does not exist.ORA-06512: at "IFSAPP.CUSTOMER_ORDER_FLOW_API", line 2905ORA-06512: at "IFSAPP.CUSTOMER_ORDER_FLOW_API", line 2924ORA-06512: at "IFSAPP.CUSTOMER_ORDER_FLOW_API", line 2337ORA-06512: at "IFSAPP.CUSTOMER_ORDER_FLOW_API", line 2342ORA-06512: at line 1ORA-06512: at "IFSAPP.TRANSACTION_SYS", line 1452ORA-06512: at "IFSAPP

Hello, Is there a way to create a quotation id prefix that is different than the customer order prefix? Thanks,Mike  

Hi,Since the update from APPS10 UPD8 to APPS10 UPD13 customer order lines of released customer orders are reserved and picking lists are created and printed, although the checkbox "Release for Mtrl Planning" is unchecked.In APPS10 UPD8 these customer order lines were ignored, when pick lists are created.Does anybody know, how to restore the original behavior? Thanks and best regards,Madeleine

HiCreating parts with assortments seem to create a new node to the assortment for each part. Does anybody know what is the point in that? Just makes the whole assortment structure confusing. Matti

HI All, Can I know , when we add chares in PO and its not connected to any lines,than where we can see this cost in transaction history   

Below is a business scenario of a customer. “Until recently, only their distribution has been using the counts screen, and so there's a limit set on the site level which meets distributions requirements. They don't want the limit to be increased.Recently they added the engineers stocks. The issue they are having is a lot of Engineering parts are more than the site limit. So the majority engineering counts are being rejected automatically.Only team leaders and managers have access to go in and manually authorize the counts.They look to find out is if there's any other screens where they can use for authorization and where they can have a higher limit set for the engineer specifically, so that doesn't affect the distribution side.”

I’m trying to convert a Purchase Requisition to a PO in 21R2.  This is something I’ve done many times.  Now, when I try to convert, I’m getting a message that the Tax Code is required.  I’ve tried setting things a bunch of ways and still cannot avoid this message.  The Tax Code field on the PR is also NOT editable so I can’t add it specifically for this item.We’ve recently installed an update but I can’t tell you which one.Does anyone have any ideas for me?Thank youPatrick

Our customer is on Apps10.They seem to have lost many of their customer orders and lines and claim that they never ran the cleanup of customer orders. Is there any known core bug which could accidentally or intentionally delete or remove customer order lines and / or customer orders?The shipment lines still exist and seem to show links to the former customer orders.

Anyone know where I can get some branding standards in IFS? Something that shows logo sizes, color matches, etc? The technical docs only show that you can upload a logo but don’t tell you what size to use, etc. 

Once a PO has been released and the authorization fetched, a change (add tax) can be made to the PO, increasing the value which is not retriggering the fetching of authorization. Leaving a situation where the only approver cannot approve to PO amount. How can I rectify this? 

Is their a secure a way of opening IFS application to the public network ? We are looking for a solution with multifactor authentication and only exposing selected functions.

How do you grant users the ability to see call center cases of type Customer?

Hello IFS Community, There is an order in the status of "Delivered" that cannot be moved to the "Invoiced" status.   What is the reason my Customer Order does not change to invoice?When I attempt to create an invoice, I can see the option to create an invoice. However, the customer order does not change to the "Invoiced" status Thanks,   

Some of our users are getting a strange error when trying to RMB / Deliver on a Shipment.Has anyone seen this before or can provide any insight?  Looks like some kind of config tied to the employee (i.e. this works fine for some users but not others) and we’ve ruled out Permission Set security.ORA-20110: Voucher Type() is not related to function group (B) Apps10, SP9, using IEE. Thanks,Nick

Hi We deal with many wholesaler chains. where they can have 400+ branches throughout the country, all with the same name.In our current system (Dynamics AX) we are able to search for the company name, and then search on e.g. city, post code etc to narrow down our search.There are no screens in IFS (that we can find) that allow you to narrow down your search criteria to allow you to find a specific wholesaler branch.Currently, in IFS we can only search on Name and Country, this means we have to search through 400+ companies until we find the correct branch. Has anyone come across this issue? Did you find a solution? Thanks

We ship/deliver both inventory and non-inventory parts on the same order.  If we reserve a non-inventory part, is there a way to unreserve it?  We seem to be able to unreserve the inventory part, but not the non-inventory parts.

This is the standard lobby element and, I need to navigate to page with the filtration. I tried to use database condition option within the element designer , however It didn’t work either.Is there any alternate solution for this?

LCS Case G2325718*************I would like to understand whether we can automate a current right-click option within one of the IFS screens.  This would be to run nightly with set parameters.This is on the Sales Part Base Prices screen. This would ideally run every night. There is not currently a database task for these.-- Add New Sales Parts-- Add New Sales Parts to Sales Price ListsIf possible, can you please instruct how and we will implement into our non-production environment?

Hello Heroes, I am looking for the best way to enter & track our Customers’ Industry Classes in IFS. Ideally this would be a native field in the Customer record, but I have been unable to find something appropriate. We are considering a custom field, but would prefer to avoid it. Our customers’ come from many industries (Chemical, Life Sciences, Oil & Gas, Metals & Mining, etc.). Thank you,Natalie Wood