assyst General

Hi Team,Could you please provide information on how below tables are linked to table jptsys_local_text_val:jptsys_web_lkup jptsys_web_lkup_dataThanks & Regards,Manish Verma

Hello everyone,We are considering internally to have a free text field as documentation on the ticket in AssystWeb, which must be filled in before the ticket is completed.Is it possible to create such a mandatory field that does not interfere with the workflow or actions on the ticket except for the Done action? Kind Regards!Jeremias

Hi everyone,I am using assystNET and would like to insert a page break between each web custom group of a service form to make each one in a single window and when the user fill it there will be ‘next page’ button on the end to take them to the next web custom group. My goal my is that I don’t want a long form where the end user has to scroll down to fill it. Thanks 

Our organization is upgrading from assyst 11.2.3 to assyst 11.7.2. In our current version, optional fields in the service catalog have an (Optional) tag below the field’s name. However, it looks like that tag has disappeared in 11.7.2.Is there a way for that tag to be shown in 11.7.2 automatically? Going through every field of every form to give them a new prefix or suffix is very inconvenient. For reference: In 11.2.3: In 11.7.2:Thanks.

Hello All, In the assystETM we have a mailbox reader where we take key words from the subject line and then match it to a relevant Import Profile so we can be a bit more granular in how we log emails from application system alerts.Now we want to expand it so we can read specific text within the body of an email and then apply that as a match to an Import Profile, please see below my JS: if (variables.subject.contains("Change based alerts")) {"ABG-D365-INCIDENT"}else if (variables.subject.contains("Workflow Approval")) {"ABG-D365-INCIDENT"}else if (variables.subject.contains("BYOD FI02")) {"ABG-D365-INCIDENT"}else if (variables.subject.contains("Post Journal")) {"ABG-D365-INCIDENT"}else if (variables.subject.contains("An error occurred while processing batch job PN")) {"ABG-AX2012-INCIDENT"}else if (variables.subject.contains("AIF Detail Report - Premier Nutrition")) {"ABG-AX2012-INCIDENT"}else if (variables.subject.

Has anyone done any configuration on generating affected user surveys where you can limit the number of surveys a user can receive if they’ve already received one within x amount of days? We don’t want to bombard our higher volume users with multiple surveys if they’ve already completed one in recent days etc.Nothing we can find on that currently beyond needing to potentially leverage professional services for something that otherwise seems like it would be in place for a customer somewhere already.Thanks

We are starting to look at using work manager in assyst and wondered if anyone had any pointers or  gotchas that I should watch out for.  Got it setup and noticed a few things that would make it better, added these or upvoted in ideasmultiple managers per svd for different areas/types of events - so they can have different lanes and easier to manage more filters, especially on itemanything else anyone has noticed or come up with different ways to manage/use these.

We are looking at improving UX through ticket logged emails base on source; e.g., 'We have logged a ticket following your call to our Support Analysts' when logged with the source of 'Phone'.We have successfully implanted this when using the system defined source options using the code below...ADDITIONAL VARIABLE[AV_SOURCE_TYPE"] = "event.receiveSourceType",ACTION PROCESSOR RULE{        [[ Internal User - Logged Email - Self-serviced by Portal]],        [[            ACT_TYPE_SC == "ASSIGN"                and (tonumber(ACT_TYPE_COUNT) == 1)                and (EVENT_TYPE == "i"                    or EVENT_TYPE == "s")                and (AV_REPORTING_USER_SC == AV_AFFECTED_USER_SC                    or AV_REPORTING_USER_SC == "")                and (AV_AFFECTED_USER_SC or "") ~= ""                and AV_AFFECTED_U

Looking to see if any other assyst customers are currently utilizing Sailpoint in their organizations and if they’ve explored or setup ETM/ipaas integrations or did so via Boomi, etc.

We have been trying to use the substitution keywords to get a mailto link to send to customers through an action template that sends an email to our mailboxreader/etm This is mostly working, we can get the  event reference in the subject line,  but cannot get the substitution keywords to populate the body of the mailto. we have tried a few things and its so close but just doesnt put the subject/body in the right place, seems to not be picking up the ? correctly if we do  this it works great, without a body of the email<vtl>#set($eventLink = "mailto:XXX@test.com?subject=Approved Ref:")</vtl><a href="$eventLink$new.event.formattedReference">approve</a> to try to get the body in we tried<vtl>#set($eventLink = "mailto:XXX@test.com?subject=Approved Ref:")</vtl><vtl>#set($eventLink2 = "?body= Approved%0A%0DAdd%20Additional%20comments%20below%20if%20required")</vtl&

Hi,Would anyone be able to advise whether or not it is possible to download ALL attachments on an event in one go (similar to Outlook) from within assystWeb, instead of having to click on each attachment individually?Thanks in advance.

Hi - I’d like to set up a monitor to list unassigned tickets in my SVD’s queue. Can’t figure it out. Anyone? Thanks.

Hi Team, We have a requirement where for a Service Request we want to open a task on the “Required By” date of the Service Request. Is there a way to a have a condition on a task in Process Designer to open it on the “Required By” Date? Thanks & Regards,Manish Verma

Hi all,Is there a way to copy existing datamappers? I have an existing datamapper and need to create two new ones and they are almost identical. Re-entering them all manually will take hours. Unfortunately. I cannot combine the functionality of all three into the original. Thanks!Trevor

In the assyst 11.7.3 release notes there is an enhancement to Event management“A Process can be added to, replaced, or removed from an existing Event using the 'edit Event' form. Support Users can now add, replace, or remove a process when editing an Event. Previously it was necessary to open the Process Designer to perform this function.”I can’t find anything on the wiki as to how to go about this.  Does anyone know?

 While the ticket is logged, and process is running I am able to edit the process and enter this Substitution Keyword to bring the Event Category but when doing this to new process before logging a ticket, it does not accept this keyword. Any Solution?

Hi Team,We have a requirement to fetch ItemSerialNumber linked to an Affected User. Using below query in form but getting error. Please help.select Item.serialNumber from item as Item where (Item.product.productClass.shortCode='CELL' and Item.user.id = @*@$new.affectedUser.id@*@) Thanks,Manish Verma

Hi all,  I am looking for the javadoc domain model for the 11.6 release. It used to exist for the 10SP7 release here ...https://wiki.axiossystems.com/assyst10SP7Wiki/javadoc-domain-model … but it is no longer available. I tried 

I have been playing with v11.7 of assyst and uncovered a few minor issues during the DB upgrade in a DEV environment (from v11.3.8), so I am just posting those for your information:The DB upgrade script fails when trying to add the stored procedure RESET_EVENT_HKS, which already exists in our schema.Mitigation: delete the stored procedure before running the upgrade.Long term solution suggestion: Ideally have the upgrade script always drop the stored proc prior to creation.Migration of forms will fail if they have multiple Web Custom Groups with the same label (in design mode), DB upgrade SQL fails with a duplicate error.Mitigation: before the upgrade, change the labels in design mode to make them unique, and then add the proper display label as a customization at the Global-English level.Long term solution suggestion: allow renaming of the label during

assyst workshop: Mastering advanced workflowsHi everyone,Are you looking to maximize your productivity and efficiency? We have just the thing for you!We are thrilled to announce a new workshop series for all assyst users - Uncovering assyst’s tips and tricks. It is aimed at helping you unlock the full potential of the IFS assyst platform. What will you learn?Discover features and functionalities of IFS assyst that you may not have been aware of. Learn practical tips and tricks to streamline your workflows. Understand best practices for using IFS assyst effectively.Don’t miss this opportunity to elevate your IFS assyst experience.The first worshop is taking place next week (Tue, March 26) and

We have a requirement where we want to fetch all the items that have word “MODEL” in shortcode. Is there a way to get this in ETM?

How do you handle responses to/from users on Tasks? We don’t have the Advanced Event Monitoring license for our users, but we have many processes that involve sub tasks, such as a user termination workflow. When our workers process those tasks, they may try sending a message to the affected user for more info, etc. Of course, the affected user cannot respond to the ticket via AssystNet. How does your team handle this for those that do not have Advanced Event Monitoring enabled?

Hi Everyone,I was wondering if anyone has been able to display the Section-Unit Manager as a default value in a customizer form. We want to have certain forms, not only be assigned to certain managers, but have those manager’s names be displayed on the form itself.So for example, if a form needs Director approval, we use:$new.affectedUser.department.section.branch.division.manager.shortCodeif a form needs Divisional Manager approval:$new.affectedUser.department.section.branch.manager.shortCode if a form needs Middle Manager:$new.affectedUser.department.section.manager.shortCodeBut for Section Unit, we have a problem...(Branch Unit and Section Unit are the same thing… not sure why a “label” was used)The section unit is

Hi.  I’ve found that in an assystWeb form, since moving to v11.6 (currently at v11.6.4), if you select a lookup from a list the focus is always returned to the top of the form, rather than tabbing to the next field.  Is this correctable, please?Thanks,Steven

Has anyone using ETM/IPAAS run into an unknown error with creating events or in any integration use case really where the error cause is shown as follows?Looking to see if others are experiencing this issue or if it’s truly unique to an integration we had with a servicenow vendor and our assyst instance via AGS.All that displays as the cause in the failure log of etm is this:500 - <html><head><title>Error</title></head><body>Internal Server Error</body></html>