Hi Lucy, 

Can you try the following:

1. open the service request in the event form
2. select the “tools” button from the toolbar
3. select process designer (this should load the attached process for your event)
4. manually add in a “completed” stage to the process
5. go back to the event form
6. actions > state actions > completed

This is a way to manually add in and move on the process attached to an event. If you’re able to progress it to the completed stage then it should be possible to close off the request.

@Robert Wood  I can follow it all the way up to taking a state action of complete. It does not appear under state actions. Only cancel appears there. 

It appears if I go to Actions, Other I can find and run the Complete stage. 

So once you’ve moved it to the complete stage do you now have the option to close the request?

once it hits the complete stage it automatically resolves

May be worth looking at the process template for the process that the service request uses, you’ll want to make sure the template includes a completed stage to prevent further SRs having the same issue. 

it’s ok that part was taken care of quite some time ago - these after effects have just needed mopping up

Glad it’s sorted :)

Hi, 

I followed the steps for actionning the state action to “COMPLETE”, but when I do that, it seems that there is a pending task that prevents me from progressing the process

I got the following error : “The current stage contains open mandatory tasks which must be resolved before the next stage can be progressed.”

However, ther was only one mandatory task, and it has been closed…

I don’t know how to resolve this at the moment

anyone have an idea ?

thanks

Sylvain, are you able to provide a screenshot of the process?