can we add a custom field like service department in forms in assystnet and write expression in Service Department while editing the Service, to assign the requests to that specific department which was selected in Form while creating requests
Best answer by DuncanK
View originalHi. Task routing can be done based on a number of things, including custom lookups (Single-Select Lookup fields). If you put a custom lookup on your form, you can use the dynamic task expression to route the task based on the client’s selection.
https://wiki.axiossystems.com/assyst11-6Wiki/index.php/Dynamic_Task_Expression
An example of this would be:
if($new.W(“SVD”).shortCode=”SD”, “SERVICE-DESK”,$NO_VALUE)
Where “SVD” is the shortcode of the field, and “SERVICE-DESK” is the shortcode of the SVD. The “SD” value here is the shortcode of the lookup value.
Once you have your dynamic expression, you can tell the Process Designer to use the value generated for the SVD assignment by adding $DYNAMIC_TASK_VALUE to the SVD expression.
Hope this helps.
Duncan
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