assyst General

We have a Contact User Lookup field that uses Lookup Expression as below:select usr.id from usr as usr where usr.csg.shortCode ='xxxxxxxxxx' The expression returns only Active Users. We need all Active and Inactive Users.

Hi everyoneI’m pretty new to Assyst and wondered if anyone has found a workaround to the below issue I’m having?Within a Customiser form I need to create a visibility expression that looks at the system’s ‘Category’ field. IFS have told me that you cannot use system’s fields for this, so something like $W("Lookup Field")="Category Value 1" would not work.I am aware that I can create a Custom Lookup list, but this will not work for us as we need to use the Items and Category within the Event Builder to auto-route tickets to specific teams. Hopefully that makes sense and someone out there has found a way to make this work.Many thanks.Rich

Hi,We recently upgraded our environment to 11.5.2, and with that we re-launched the assystNet portal with a new homepage and layout.The problem that we are now finding is that some of our users are not seeing the new Homepage, but the old one in the new format - which isn’t giving them a good experience of the portal.Some users are able to resolve this by clearing browser cache, or clicking the Reset homepage to system default - but what would be good to do is force the default assystNet homepage out to ALL users.Has anyone come across this issues before? Does anyone know if it is possible to force the default homepage to apply to all users? If so, how? Thanks in advance. 

Hi,How to make the comment on RFC Stage visible as we need to make the internal comments on workflow visible to Assyst user 

Hi,we need to see the icons of the priority of events. We managed to upload them and see them in the priority-formular, but we don’t see them in the search- or workbench websites.What is missing?We are running on 11.3. but will change to 11.5, soon. I followed  11.5. documentation is the same as the old version: https://wiki.axiossystems.com/assyst11-5Wiki/index.php/Specifying_Event_Search_Icons_for_Impact,_Urgency_and_Priorityand checked the parameter “Image Upload Allowed File Extensions”and did a new log-in.There is no picture/icon in the search-column: ‘priority icon’.Please helpRegardsMarion 

Hi There   Can we use the visibility expressions to refer to system fields?

I’ve created two custom fields in assyst, one allows you to select a Branch, and the other should provide a selection list of the Section Departments in that Branch. The Branch system lookup field has a shortcode of ORG BRANCH Here’s my Lookup Filter Expression:from sectn_dept as SectnDept where SectnDept.section.branch.shortCode = @*@$new.W("ORG BRANCH").shortCode@*@ and SectnDept.csg.shortCode = 'SHARED' This works in assystNET (Self-Service Portal). If I attempt to alter the value via assystWEB, I get an application error.  So, I’m guessing my filter expression is incorrect. Has anyone any advice? Thanks

Hi  I need your support to explain how to import “Manager” value from the Active directory to Assyst User as on the current configuration we have it is only importing (Tittle,Section) and we need to add “manager”  to build approval workflow   

HI all,I need to write a query that will extract some events with system custom fields (items). I found some exemples here on the wiki, but not regarding item system custom filedshttps://wiki.axiossystems.com/assyst11-5Wiki/index.php/Installation:Database_Schema_for_Additional_Custom_Fields#Retrieving_values_of_custom_fields Can anyone help me? thanks!

We have a non-service catalogue form that we are using to direct staff to the Service Catalogue when needed.  However, staff are not able to resist temptation to click the Submit button and so raise an unnecessary call  :-))I’m sure I remember being told how to disable the button and have a form purely as an informational one but, for the life of me, I can’t remember what is needed.  Is there a way to do this, please?Thanks

Hi Everyone  I’m training to add a validation expression on the customizer for Date, and I see the validation only applied on single_Line_String, is there any way to add it ?? the scenario is I have 2 custom fields one for “start date” and another for “end date” and System shouldn't accept end date before start date  Thanks on Advance  

Hello, everyone i would like to make the assyst log an event directly and assign it to a deapartment automatically.For example, we can make an email and everytime a employee sends to that email, an event will be created and assigned to a department.I dont know know whether assyst is capable of it or not?

Is there another action that we can use for Knowledge besides Knowledge Solve? We have scenarios where we want to apply 2-4 Knowledge Procedures to a ticket as ‘Knowledge Used’ or ‘Knowledge Applied’ when we are troubleshooting with a customer.   

Hi,Our company just started to use assystnet and assystweb, and i was wondring on how to make a specfic deparment responsible  from assign and close the events and prevent the other department from doing soand how to take traning in assystweb and assystnet.Thanks for the help

Good day, Is it possible to do an Item Search on a custom field in assyst, using the Item Monitor, to find Items that do not have a date specified? A search with a blank date returns an error, which leads me to wonder if this search should normally work. assyst Version: assyst 11.4.1 Build: 12405 Date built: 07 February 2022 06:15:33   Thanks,…Donovan

Is there a way to see what keywords end users are entering in the search bar when they are in AssystNET?   

Hello all.We have encountered an issue where a lookup filter expression on one of our custom forms is failing after adding some additional custom fields to the form. We know that the expression is valid as it is in use on numerous other forms, and was working up until we added the additional fields.In assystNet, when clicking on the magnifying glass to bring up the contact user search, there is an error that the lookup failed.  The expression is:select usr.id from usr as usr where usr.csg.shortCode = 'HEALTH' and usr.usr_flag1 = 'APPROVER' According to IFS, there is no limit to the number of custom fields that can be on a form, however this issue occurrs after increasing the number of fields from 236 (expression works) to 239 (expression fails). If we remove the filter expression fr

Can anyone tell me what is causing a visibility expression to be invalid when comparing two different custom fields on an Assyst form? I have a form that has a leaver contact User and I want to compare it’s selected value against the line manager contact user field.  Based on the wiki, I reference fields by prefixing with $W(“<short code>”) and that works fine if I compare one of the fields against a hard coded value but if I try to compare one custom field against another then it complains that the expression is not valid.   Any ideas on what I am doing wrong?    

We currently have users who want to be informed on changes against CI’s and want to receive a notification as an FYI that a Change Request was submitted against that CI. Is there any way to have a user subscribe to a CI within the CMDB, which would send them a notification when a change request is submitted against that CI?  

Assyst version 10, sp 7.5Hi, Can anyone advise how to limit an action such as “Major incident” to just one group/service department to see and select for them, whilst making the action hidden to every other group/SD? Many Thanks. 

Does anybody have a method for telling if an authorization task was flagged as not authorized so that we can generate the following tasks dynamically? Currently, we use a decision task following the authorization that uses the function below (called in AP) to evaluate the answer and take a decision. However, this doesn’t work in workflows that have multiple authorizations occurring at the same time since it evaluates whether any “Not Authorized” was taken.function evalAuthTasks(parmEventId)    --LOGGER:info("First line in evalAuthTasks")    local sSql = [[SELECT COUNT(id.u_num2) NOTAUTH_COUNT        FROM act_reg ar        INNER join act_type at on at.act_type_id = ar.act_type_id        INNER join inc_data id on id.incident_id = ar.incident_id        INNER join incident i on i.incident_id = ar.incident_id        INNER join incident i2 on i2.incident_id = id.u_num2        WHERE id.u_num2 = (se

Just a small customisation question - I am running multi-instances of ASSYST (10.7.5) and need to make a clear distinction between PROD and NON PROD environments. I’m hoping someone can point me in the direction for customising the separate landing pages accordingly - including the logo -?

Enhance the Change Calendar to look like an Outlook calendar with the ability to color code types of changes and populate the calendar information with the change request information or a link to the change request within the calendar entry. Currently, the change calendar layout is hard to read and takes a long time to load in production. 

Hello, Recently we’ve updated a custom form to include a new field which was made required in a form  referenced by some of our service requests.However, some of our contact users started complaining that they could not log an event anymore, because it was just shown “An error ocurred.”Almost every time we checked, it was a cache problem, but for two of those users, who use Firefox, even after clearing all the browser data, the new mandatory field never appeared.We ended up reverting the mandatory substituion of that field in Customizer, but I was wondering: given the nature of this issue, which mostly is dependend on end-user browser configuration, do you have any tips or advice on how to smoothly introduce this kind of changes? I was wondering if configuring JBoss cache control to avoid cache would be a good idea, but not sure it would work and even how to test it.Regards,Otmar 

Hello All, I was wondering whether anybody had been able to build an Action Processor rule based upon a specific answer from a Custom Lookup?If not does anybody have an alternative solution they have built?