Is there a place to check the status on Problem tickets, specifically P16029 regarding the Assign to Me button being grayed out. I see that this problem does not appear as part of the 11.6 fix pack, so I assume this issue hasn’t been resolved yet. The issue still remains for workers in a service department that are only allowed a certain set of Action Types. If the service department is not “locked down” to certain actions, the Assign to Me button works without any issues.

For example, if Action Types are specified for the Service Department, the Assign to Me button will be grayed out.

 

If the Service Department doesn’t have any Action Types listed (has access to ALL actions) then the Assign To Me button works.