Assets (Asset Management)

Hi all,We are using IFS Cloud mainly for Maintenance, and I’m curious about how others are handling Asset Criticality and Work Task Priority. Do you keep them completely separate, or have you built any kind of automation where they are connected? Are there any best practices on how to align these two values? Or do you mainly use asset criticality as more of a “flag” rather than something that drives task/work order priority? I’d really appreciate hearing how different companies are using this in practice. Any lessons learned or tips would be great!

According to documentation DateTime format is returned depending on http X-Ifs-Time-Zone-Aware-Request parameter value.When we are performing request /main/ifsapplications/projection/v1/MeasurementsForObjectHandling.svc without the parameter we are getting response "RegDate": "2025-08-18T20:03:59Z",when adding X-Ifs-Time-Zone-Aware-Request = "true"response is  "RegDate": "2025-08-18T16:03:59Z", as I understand, according to the documentation it should return  "RegDate": "2025-08-18T16:03:59+04:00" since database timezone is configured to GMT+4 

Dear All,In EAM, when work task is allowed to have multiple visits and the assignment is transferred to mobile. When 1st Work assignment is set to ‘Incomplete’ or ‘completed’ the remaining assignments will be cancelled as shown in below screenshot.Where as in NGSM, when 1st work assignment is set to ‘Completed’ the remaining assignments will be in Accepted status as per below screenshot. When work assignment is set to ‘Incomplete’ the remaining assignments will be removed and will not appear in the Assignment Tab as per following screenshot.  Is there a

There is a user in IFS 9. This user's IFS account automatically locks. This user does not forget their password or enter it incorrectly. I open it in the morning, and when I close the IFS account in the evening, it automatically locks the next day. What could be the reason? This situation occurs with several users.

Hi,We recently found a few instances where irrelevant Work Orders were synced to the offshore. The replication is configured by site, but some work orders from other sites are also being replicated. This issue seems to occur only for LU: WorkOrderJournal.Has anyone faced this before or have any clues on the possible cause?Environment: IFS Apps 10 UPG 19 

We have technical attributes assigned to our Serial Objects in IF Cloud. Is there any we to query Serial Objects by a particular Technical Characteristic? i.e. return all objects with “X” characteristic, and/or then sum the total of the value(s). Thanks Nick

Hi  when looking to add objects that are missing from the PM Program the list includes serial objects that are scrapped, if they are scrapped they are not eligible to be included but you only know they are scrapped when you have got to the point of adding them in, which is a waste of time. Is there a way to remove from the list altogether or at least identify them so you don’t try and add them in and have users waste precious time? 

Testing use of Service Contract and Invoices from Work Tasks based on Cost Based Pricing  on our 24R1 SU12 version, and use of Merge By Sales Part does not work according to our expectations.Is someone using a similar setup in newer versions?    Invoice Preview with Invoice Scope CustomerMy expected result here would be 1 line with the total quantity and amount for my 8 personell lines  I get the same result if I create the Invoice Preview with Group Level Work Order (2 extra lines due to the date used as filter in the first scenario) 

Hi all   we use the Work Order Report Control → Work Task print flow. For us the Work Tasks print fine, but some users see their attachments prompted to save/open instead of being printed (attachments never auto-print). Expected: single print action prints Work Task pages and attachments (preferably as one merged PDF).note - this is only for some users Request: anyone who've implemented server-side bundling (convert attachments → PDF + merge) or Print Agent configs / command examples to auto-print Office docs   please share. 

Hi there,I am trying to add a string to the beginning of the Description (remarks) in ETM but when I do the formatting is lost. It will look something like this …“New String ” + outbound.self.remarks Is there a way to maintain the formatting. 

Hi Exterts,In MWO, when I try click Report in, then it prompts the following message “Do you need another Visit”. Where in IFS clould I can configure and control this? (This is a standard function not an eform)I dont see any option in workflow configuration under Action? Thanks,KM

I am trying to set up a database task for condition or criteria based PMs to run automatically, however I can no longer find the PM_Criteria method in cloud. We can still manually run the condition based in the maintenance plan but that is not a viable option for most companies. What am I missing?

Trying to convert an old APP9 work instruction to Cloud, and finding roadblocks along the way. This seems to be way more complicated than it should for such an important function. I’ve worked with other ERPs in the past which were way less complicated.Has anyone been able to get the end-to-end process working in cloud. Or does anyone have related documentation or video? I understand R&D is changing this functionality...any idea when? 

Dear All,There is discrepancy in status of MMR’s generated from PM Action WO’s based on due date. Following its the scenario explained in detail with requirement. Please let me know if there is possibility.Application Version Details:Application service update: 24.2.7Framework service update: 24.2.9IFS Cloud Web version: 24.2.9.20250806053050.0IFS OData provider version: 24.2.9.20250801114025.0 Scenario:We know there is due date in the PM Action maintenance plan. For both Calendar and Condition Based PM's In the Work task template for one of Work List line planned material line is there and this WTT is used in PM Action, it can be either Calendar or Condition. Set up PM Action in such a way that PM falls due today (on sysdate when you are carrying out this scenario). I have set up 2 PMs separately one calendar and other condition. Calendar PM is monthly PM and starts from today. Enter Meas

Good day everyone i have a question regarding the creation of work order package. so when i have an active work order created i would like it to have some mandatory items already added automatically and (alphabetically if possible) in the tab Materials. thanks for the help.

We are running IFS10 with MWO Service app version 10. ✅ Login works fine on newer iPads (iOS 18.5). ❌ On iPad 5th Gen (stuck on iOS 16.7.11), login fails with “Service not reachable.” iOS cannot be updated further on these devices. Business Impact:Our field engineers widely use older iPad 5th Gen devices. Replacing them would mean significant hardware costs and logistics challenges. We need to know if there is a planned MWO v10 update to restore compatibility with iOS 16.7.11, or if an older working IPA build can be used temporarily.

Hello, i’m looking for a way to print my Request order but unable to find the print button. In the Prepare work order screen you have the 3 dots and a print option, but in Request management we dont see this option. Work order: Request order: 

How to create Single Work Order for Multiple Object ID, through PM action for example multiple Fire and gas detector to be checked on single zone, I need one work order to be generated with List of Object ID I am using Maintenance Module

Hello, I hope you're all well!I'm just starting to learn about Enterprise Asset Management (EAM). I'd like to know if anyone has a guide for basic configurations like People, Tools, and Machines. This can be done with any version of the IFS app, or in the cloud. I took the IFS Academy course, but I still have some questions, especially about configuring basic data.Thank you in advance!

Hi all,We have PM Actions scheduled for the entire year. The maintenance team is using the Maintenance Plan Analysis screen to find these actions by searching with Group ID and “Remaining to Due < 10.”In the attached screenshots, you’ll see that the Due Date is 5/27/2025, which is today’s date. So, the Remaining to Due should be 0. However, it's currently showing as 4.In our test environment, the Remaining to Due is showing correctly. I’ve already checked the scheduled database tasks and background jobs, and nothing appears to have failed.I was able to fix an individual record by going to the PM Action > right-click > Regenerate Plan (see screenshots below). My question is: where or how is this regeneration typically automated in the system? I haven’t found anything in IFS Help, and I can't identify any configuration differences that would explain why it's working correctly in the test environment but not in production.We’re currently runn

How can I modify the Serial No field on Tools/Equipment so that I can change it at any time? Now, I get an error message that ones it is already provided, It is not allowed to change it. 

Hello,maybe someone can describe the situation when the function “Mark as Incorrect...” becomes active in the form “Measurements”? (IFS10). If I go to “Measurements for Object…”, then the function “Mark as Incorrect” for the same record is active:Why it is not active in the form “Measurements”?And if it is never active in the form “Measurements”, why it is left there?The same is in IFS Cloud too.

What is the purpose of building a Maintenance Organization’s structure? What are the advantages of using/building the structure? 

I’m having issues saving Measurement for Object for some specific records. It doesn’t happen to all. I click save and it takes a long time and finally errors out.  Context:I am using a BPA Workflow triggered by a custom event when a measurement is entered The workflow event action is set to run asynchronously. I disabled this event action and I’m still seeing the same issue for specific records. The workflow makes multiple IFS API calls a IFS Rest Call includes JavaScript scripting includes looping through a collection of objects The mutating operations in the workflow include: Creating web app notifications Creating push notifications for MWO applications  Any insight on this would be useful. It could be a data issue, or it could be a side effect of the custom event action with the workflow.

We are migrating from APP9 to Cloud. In APP9 we use prepare work order quotation and create the work order. When these migrate to Cloud, a work order is created with an attached service quotation. Migration also creates 1 work task per tool line on tools and facilities tab and a final work task which has all planning, materials, time reports lines. When I add new planning, materials or time reports line, go to Conclude Work Order, and create invoice preview I do not see any of the new sales or cost lines in the preview. This is an issue because our process will be to transfer all cost and sales lines (they are invoiceable on work task sales tab) to the customer order eventually so they can be recognized in financials. Does anyone have suggestions? This problem doesn’t exist when I create a new work order and work task. Creation of a new work task to overcome the issue will come with a lot of additional work because those planning, time report and materials lines will be needed on th