Assets (Asset Management)

Hi,with request contract i don’t see the functionnality to link or add action PM on a service line. It exists with service contract.to generate workorder from contract . the only possibilty is it to use service contract ? Thanks Regards

Hi,When the contractor done the Reports in B2B, we can see these as Cost lines in the work Task. Then how we can create the supplier invoice for paying the supplier? Shoud we create a manual PO ading a Purchase parts and receive the PO then invoice it? This seems not very linked all manual processes? Thank you,,KM

Hi, We’ve set up remote assistance in our cloud environment and encountered an issue when making a call between two members of the same group. The recipient does not receive a notification for an incoming call and only sees missed call in the call logs afterwards. Has anyone experienced this before? if so how did you resolve it? Thanks in advance for your help. 

Hello,As I understand, if I assign certain users to a certain warehouses in the form "Users Connected to Warehouses" for this user in the form “Inventory Parts in Stock” should only be visible inventory parts in stock related to those warehouses.But I still see all warehouses in “Inventory Parts in Stock”, even if assigned only some of them:What should I do to restrict visibility of certain warehouses information in the form “Inventory Parts in Stock”?Thank you beforehand:)

Hello Community, I hope you're all doing well!I have noticed that when navigating certain pages in our Tech Portal, the record selector  automatically appears. This can be quite challenging, especially on smaller screens like iPads or mobile devices, as users have to manually hide it each time, which can be cumbersome.Is there a way to set the record selector to be hidden by default across all screens in the Tech Portal? This adjustment would significantly improve the user experience on smaller devices.Thank you for your assistance with this Thanks and Regards.Aravinda

Hi, We are currently working on upgrading our IFS 10 version to IFS Cloud 24R1 version.It was noticed that Resource tab is not available under the Prepare Work Order> Tasks Tab  Resources can be planned under PM Actions’ Tasks.We would like to know whether this is the standard behaviour in IFS Cloud or are we missing the other tabs in Prepare Work Order page due to any set up issue. Thanks,Thilochana

Hello,Do I understand right, that document file for e-signing in IFS Cloud could be sent for signing only in the context of some IFS business object?There:​​​​​​But the file cannot be sent for e-signing straight from Document Revision record.Or I am not right and it also can be sent from Document Revision Record too? Thank you beforehand for the answer:)

Hello all,My customer uses GL and a depreciation voucher only affecting GL; The IL has been implemented at the same time as the GL but never used. They want to start using IL and have accumulated depreciation of object registered for the past years in IL for the object.The purchase of object was registered in 2016 in both IL and GL, and existing depreciation was only posted to GL I would like to update accumulated depreciation for existing objects in IL (estimated life is longer for objects in IL, same method) Since object is not in the registered status, I cannot use the "import object" functionality. I tried using the external file template "ExtFAObjectImport" to import accumulated depreciation on IL for each year from 2016 to 2024 but the error shows "object already exists" on the log analyis Do you know if it is possible to import accumulated depreciation on internal ledger only for existing objects? I thought the other alternative would be to adapt base value and reduce it accordi

Hi Experts,We have a requirement to deliver a Serial part (We already have the Object created for the serial via maintanance aware) to a customer for an installation. Here I created a Cusomer order first for this reserving the serial to the line.Then I can create a Service Request from the CO Line here I can dispatch the work to the Sub contractors. Then the problem is I cannot link the Object ID to this work order created with an error.Why it is blocked, what is the real business reason for blocking it.It is benificial if I can link the object to the order so the Cost details can be linked to the Object. Unless how we can do this please? Kind regards,KM

Hi there, I need help in below scenario, looks like it is a standard IFS bug. Work Order Status- ReleasedThere are two or more work tasks connected- status releasedNow when we try to change status of work order from released to prepare then system gives pop up error message “The work order cannot be set to a lower status due to work tasks status”- This is IFS standard functionality. However, when we try to change status of work tasks then also it gives same error message:- “The work order cannot be set to a lower status due to work tasks status”System should allow changing status of work task. 

Hello Everyone,Is anyone able to help me with the “Movements” section, on the Item form.My colleagues prefer to update the Item form and its fields rather than create a “New Movement Record” because it’s more efficient for them to update a record. However, this is not capturing the data we need for QA and audit purposes. For example, If two colleagues update the same Item record on the same day. We can only identify the last modified By and date.How can I make the “create a New Movement” history/feature more efficient, to encourage colleagues to use this instead?Is it possible to change the collum we want to view within the Movements section? I would would like it to display who last modified the Item record and what field was changed at that time.Many Thanks,Jessica Lee van Pelt (She/Her)Service Analyst - IT Service Operations, Architecture & Design

Hi every one, I have an issue related to the source connection of the WT : I have these 21 PM actions that use the “merge” feature, and by using “Calendar generation” I’ve created one WO with one WT with 21 steps. But the problem is : I don’t have any “Source connection” one the WT. That value should be “PM action”. Do you have any ideas ?  

Is it possible to import an object that is in Investment status into a new database? 

Hello,I’m trying to understand why the map position that we have loaded into the GIS Map for our assets is not pulling across into the Equipment Object Navigator. In the example below, you can see we’ve mapped a turbine: This is linked to the equipment object 2795. This is correct. If you then go to the Equipment Object Navigator… there doesn’t appear to be any reference to this connection. I would expect to see the location of the object loaded…There should be a dot loaded on the screen below I’d have thought.  What do we need to do in order to display the turbine position here? 

We are a maintenance organization in a mining company. We do not sell a service. We do not need to see customers or sales in our IFS maintenance application. Is it possible to hide the Customer Information form from view in the Work Task? See screenshot for the item I’m referring to. Thanks!  

Hey Everyone, I need help please, I created a custom field in reading only in order to appear the figure "0001" on each of my lines but when I try in Create one, only the figure "1" appears, my expression ignores the "000" in front of the "1", do you have an idea of ​​how I could do please   Thank’s

How do I add a Attachments column like in the page below to a Supplier Invoices in IFS Cloud. 

hi,I would liketo override PersonId using Bpa . Bpa activate on PersonHandling on create and BeforeBpa :  Activation of the PBAPersonId is not override when a i click save in Person Screen ? thanks

Hi all, I’m working on the implementation of IFS GIS Map and during the presentation of the functionalities the Client raised some questions:Is the IFS GIS Map integrated only with ESRI's ArcGIS, or can another GIS service be used? According to the documentation and API, I believe it only supports ArcGIS. The Client is requesting a clear answer. The layers and maps created in ArcGIS are published on the server and accessed by the IFS GIS Map web application through REST APIs and URLs. How does data synchronization occur if there are updates to the map or layers? The Client's main concern is whether there is an impact if the ArcGIS server goes offline. Is this dependency present? For this initial work, I created an ArcGIS Online Trial - Creator user. After this period, a new trial account must be created, and there are restrictions regarding the email and organization used. Does IFS have an ArcGIS license with a standard user for this type of activity, similar to the Owner user of the d

IFS Cloud 24R1:Don’t work print to PDF file … IFSPRINT problem.======================================= APP_Mess _ Error Text:XMLREADER_NEXT:Cannot move to next XML event at [1:611]: ParseError at [row,col]:[1,611]Message: An invalid XML character (Unicode: 0x1f) was found in the element content of the document. Caused by: javax.xml.stream.XMLStreamException: ParseError at [row,col]:[1,611]Message: An invalid XML character (Unicode: 0x1f) was found in the element We can’t make PDF Report in IFS Cloud 24R1 … Anyone have ideas where it correct?  

Hi Community, :-)I would like to know more about this error. Thanks in advance  

Is it possible to Pre-posting against the object (both functional & Serial) so it will automatically fetch to WO when object is connected?

How can I configure the status of an automatically generated invoice? I need it to be generated in a preliminary state

Hello dearest community, I have a question regarding the Work Task Filters i.r.w. IFSAPPS10 vs Aurena. To give a bit of context, a couple of years back we started using IFS as ERP. Currently we are moving maintenance to IFS as well. However, it has been announced we will be moving to Aurena in about a year or so. Furthermore another site abroad already implemented maintenance in IFSAPPS10. To prevent confusion on implementing Aurena we decided to directly start using Aurena for maintenance purposes. But Aurena is a bit funny at certain times. One of the differences we have found is the missing of “My Work” in Aurena. Fortunately we have found the “Technician Portals > Maintenance Engineer” which acts and seems to work the same. However, the application of Work Task Filters does not seem to work in Aurena. The various Maintenance Organizations can see/ accept work that is not meant to be visible by other organizations.My Work - IFSAPPS10 - Unassigned WorkAurena - Unassigned TasksWe h

How to assemble a parts using work order ? thanks in advance