Support & Services FAQs and Help

Hello everyone, I downloaded developer studio 23.2 from ifs developer portal : IFS Developer PortalI end up with this file : SetupDeveloperStudio_23.2-64bit.exeI execute the file, it’s configuring the application (short loading screen). On the next step, it froze. There is 4 options at the bottom of the screen of the application, but no text appearing and the commands are not working. I waited for very long, nothing happened. Had to quit from task manager. Then I deleted the folder .developerstudioparent-installer, redownloaded the same version : still freezing. Any help would be appreciated : My windows is in 64 bits with this parameters :Version 22H2, Build 22621.2428, Professionnal versionRegards

I currently have a number of deployments in a state of admin. when i restart they stay in the state of admin. i have tried to research what the state ‘Admin’ means but cannot find an answer. Can anyone tell me what the state ‘Admin’ means and how to change to active

Hi all, I’d like to add a custom picture in this lobbyelement: The image is saved on the MV-Server, just like our logos for the company.Do you have any idea, why this isn’t working? Thanks in advance,Lena

Test

A user has an error mentioned in the screen below, the error disepear when the user change the Windows region from turkey to usa and he restart his computer.  

How could i give access to a pdf file please (attachment) SCREEN: PRAPARING WORK ORDERThe error is : You can’t display this file because you may not have the necessary rights or the file is not yet archivedThe user is already in (Docs base/persons group) but it is not enough 

I would like to verify my understanding regarding the below article. IFS Product - 23R1SU9 – Time registration page gives multiple errorsWe have currently version 23.1.8. If we install service update 23R1 SU10, then those time registration pages work even though we don’t have OBRM component, is that correct? 

Hi All,Within IFS you can copy certain lines, like in the Customer Order Line etc.But when trying to do so in the RMA (Return Material Authorization) Lines we get the error message :The value "Y" has incorrect format for [Systemparametersshortageflag] in ReturnMaterial Line.Does somebody know how to avoid this message and that the copy pasting truly works in the RMA Lines ?When you copy the line in an orderless RMA Return, I also see that it takes the RMA Line no. (Unfortunately it is not possible to adjust this), so I think this is related to the error message, but don’t know for sure. When you copy a Customer Order Line you can adjust the Line no. but in the RMA Lines it is not possible to adjust this. We are currently working in IFS Cloud 22R2 SU7.Looking forward to your reply.

Hi,We are using IFS10 update 15.Basic setup is so, that we have warehouse in different site than manufacturing is. Customer orders are entered to warehouse site and MS level 1 part is active in warehouse site. If there is a need to manufacture more to warehouse, system creates Distribution order to manufacturing site. Also purchase order and customer order between the sites are created automatically. In manufacturing site, they create Shop Order and then they do ’backwards pegging’. Sometimes, there is that situation that DO receipt date is two weeks ahead but production has possibility to produce earlier (SO need date is earlier than DO receipt date) → when they do ‘backward pegging’ correctly to SO, Why DO date is not changing ?    If manufacturing is later than DO receipt date, then DO date is updated correctly.. 

Hi,I am testing Event/Event Action NOTIFY_NEXT_AUTH/Notify authorizers of invoices to be authorized next.The mail are sent successfully, however the mail in mailbox shows that the mail are sent from MAIL_SENDER not from User:  Please se below picture example, the mail I received is sent from MAIL_SENDER1, not from Finance center.Finance center is active User Id and person ID. Does anyone know what to do so the mail sent from in Outlook mail shows the user ID/User ID e-post address? 

Good afternoon, We are dealing with some old RMA’s that we want to book in for Italian Customers/Site. But now we receive the message : The new date must be equal to or greater than the start date of the latest period in the inventory value statistics. Can it be that this message is caused by Month or Year closing ?We can not receive the products anymore and we are completely stuck, because we don’t know which date we need to enter in order for us to move on and perform the transaction without an issue ! Looking forward to your expertise.

I have an error when i want to update a project transaction. Iam in the same projet team with the concerned employe.  Is there other thing please ? 

HiCan someone can help me ? I would like to create a tax report for my french VAT tax return.I would like to associate my report with the standard IFS tax report GFR001 but the error message tell that it does not exist (however it does..., see below) :  Do you know why ?I also tried to create a new tax template from different existing tax template but same result = all are available in the list of the Template ID to choose but never recongnize by IFS after validation… Thanks in advance for your help.Regards 

Hi,Does someone can help me on the following erro message when I try to create a new company from an existing one : “Compile_error2 : Error during compilation of LU - Error details : 4092 in \Generated Code\SAV_Company_CFP.CRE\SAV_COMPANY_CFP Please help.Thanks in advance

We want to not produce /send an invoice line for a zero dollar sales part (e.g. Chep Pallets) on the EDI 810 XML file.  Is there a way to do that in IFS 9.0?

Hello,Since several days I have no result, whatever the subject when I made a search on the community.Any idea? 

Hi Team, We are having a requirement in which when the service department is “SVD1” and priority is 1 or 2 we should have “SVD SLA1” else” SVD SLA2”. The below expression we have created but its not working. Can someone please help on this.Expression :-  if(($new.event.servDept.shortCode = "VND ACCENTURE IDP" or $new.event.servDept.shortCode = "VND ACCENTURE IGA") and ($new.event.PRIORITY.shortCode ="PRIORITY 1" or $new.event.PRIORITY.shortCode ="PRIORITY 2")), "VND ACCENTURE IGA P1-P2", "VND ACCENTURE IGA P3-P5") RegardsBhavuk

Feb 9th 2024, 10.30 am. I can still login to Service Center, but this morning, once I have done that, if I select All Cases from the drop down, I just get an empty screen with a red information message across the top of the screen. Also if I try to report an issue, I end up on that same screen. Have tried clearing browser cache and logging in again, but no luck. How do  I request that someone checks the access for my Portal account? It was fine yesterday. What I see. If I go to Cases - All Cases, just get the same empty screen again.Thanks

I have had a real hard time trying to search for topics on the community page. When I enter in keywords, it brings up all sorts of topics. It will bring up any topic with any of the keywords in the search and if I narrow down to just a few keywords, there are normally a few hundred topics.My suggestion would be to make the search engine more functional to bring back better results. Even when I go to create a ticket, all results that come back have nothing to do with my issue.I understand that the efficiency of a search engine has a lot to do with the user inputting a search, but I try to search all sorts of things and very rarely find an answer on the topic at hand. I feel like I know how to use a search engine well.

Hi,Customer user is not working in SNOW. How can they gain access to Support Now?

HiFrom the view I made on IFS App 8 Core, I am unable to build a screen.Thanks

Our platform team is preparing for IBM software audit and found IBM XL Fortran 15.1 software in AIX server where IFS 10 Prod is being hosted. Is there is any dependency of IFS application on Fortran Software Runtime Libraries. If not then, can it be uninstalled safely?

Hi,During testing I implemented some conditional formatting which produced an error.The only actions available are "reload", "details" or "go to home page".How do I reset this setting.To resolve it, I deleted the user and recreated it. (not a good solution)Kind regards.Mickael CORMIER

 IDENTITIES    Deployment Identity        : Ifs.Fnd.Explorer.C1-BF-E5-54-D8-B8-AD-47-2C-6B-2F-A4-06-B6-F6-03, Version=10.2401.507.5404, Culture=neutral, PublicKeyToken=8ae181aec271c687, processorArchitecture=x86    Application Identity        : Ifs.Fnd.Explorer.exe, Version=10.2401.507.5404, Culture=neutral, PublicKeyToken=8ae181aec271c687, processorArchitecture=x86, type=win32APPLICATION SUMMARY    * Online only application.    * Trust url parameter is set.ERROR SUMMARY    Below is a summary of the errors, details of these errors are listed later in the log.    * Activation of https://ifspreprodnew.apmterminals.com/client/runtime/Ifs.Fnd.Explorer.application?ADMINGATEWAY=true resulted in exception. Following failure messages were detected:        + File, Ifs.Fnd.Explorer.exe, has a different computed hash than specified in manifest.COMPONENT STORE TRANSACTION FAILURE SUMMARY    No transaction error was detected.WARNINGS    There were no warnings during this operation.OPERATION PROGRES

Hi All,How can we see the resolution time (SLA) based for each reported cases under Gold Support. Also, what is standard case response time and resolution time for reported cases under gold support?