Hi All,

In the Past when we had Serial Object related items delivered to Customers and activated these Customers and products (Serial Objects) as Consignment stock we saw that the parts where in Inventory at the Customer.

Than when we created an RMA to return these Parts.

When the product arrived we try to receive, but than the system would generate the following message :

“ First the product needs to be consumed, before you can receive it “

We than had to go to the “Customer Consigment Consumptions” and click Report Consumed. At that point the ownership was transferred from Company owned into Customer owned.

We than would go back to the RMA and receive it in our stock as company owned again, without any problems.

This was the case in 22R1/22R2, which was really good!

The only thing we saw was that when the customer was not the same on the RMA than where the stock was laying we would not receive a message and we had the product on stock, but also the same product/serial object in Inventory at the Customer. (which was also not good! )

Now whe are in 23R2 and we have a big issue.

When the Customer in the Inventory Part at Customer is the same as in the RMA, and we want to receive the Part in the RMA we can receive it without any notification that the product is still in Inventory at the Customer. 

And that means that we now have two products with the same article code and serial numbers in different locations, which is not good because the serial Object and Part number combination are unique !

Does anyone encounter the same problems and do you have an idea how to sort this ?

Or is this a bug and do we need to escalate this to IFS ?

Looking forward to your quick response(s)