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Hello everyone,

We are using ifs print agent on 2 differents computers (Windows 11 OS, 16giga ram and the computer is not doing anything else excepted executing print agent 24/24 and 7/7) for our production labels.

We are on ifs cloud latest release and version.

For some unknow reason sometimes one of the print agent stop to work (sometimes the rest services and server avaibility turns to red, sometimes it’s still displaying “status ok” but in reality nothing work anymore). The log file isn’t telling us why and the origin of the problem.

It also already happen that both ifs print agent on both computer stopped at the same time, we had to uninstall/reinstall the print agent to make it work again.

Does anyone else already experienced that kind of problem ? It is mandatory to install this on a “dedicated” server ?

Thanks for tips and answers.

Hi Romain,

I am exploring a similar issue at one of our sites. We are still investigating but believe it is the latest Windows Update causing the issue. Can you confirm that the updates installed on your working host vs non working host (this would be a useful data point)? The final log entries would be helpful as well.

Note: it is not necessary to have it on a dedicated host but as best practice I would recommend running agents like this on a server vs client computer. Mainly because servers have additional redundancy and monitored by IT teams where as clients are not.

Hello and thanks for the answer !

Windows update are disabled on those 2 computers. 

The last update installed was the 2024-07, Update for  Windows 11 x64 (KB5001716).

Are you talking about logs for monitor print agent ? If it’s the case, they are not helpfull for us unfortunately, because there is no information or explaination about why the print agent stopped to work suddenly.

 

Hi Romain,

No problem, assuming both are on the same Windows Update version I would assume our cases are unrelated. We currently suspect our issue is in KB5041578 2024-08, though not yet confirmed. Typically I have found the IFS Print Agent pretty reliable for giving some form of error in the logs. If it just ends abruptly with nothing your stuck with the usual windows debugging tools.

In your case I would be reviewing that client specifically for possible conflicts or issues (over-zealous AV tools, conflicts with other software etc.)

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