Can we have more control over the permissions for viewing ?
so I can set the visibility of change management for everyone to view
but I want to limit the other issue types
or even better to have control of certain categories,
I want to utilize the system without crippling any departments, I want certain requests not to be viewed or be visible to IT Service Desk.
yet in the same time I want IT Service Desk to have visibility over everything as they are spoc
I have tried to do the form designers visibility but eventually the change history showing all the changes to Service Request and I cannot take that away that action visibility from service desk