Service (Touch Apps, MWO, MRO)

I’m trying to make layout changes to the Touch App for a Service Engineer. One of the pages is the Pool Work. When I select Resource Group (Un)defined I get a proper list. However I want to make changes to the data shown (add field, move them around). I have opened the page designer and get the following:In other pages I was able to use the > sign at item 1 or in some cases the 3 dots at 2 would open up more. But not for this PoolTasksList. Anyone an idea? Regards,Steve

What should I do to transfer data from Excel to IFS? When I want to transfer the bill of materials or create a list with too many lines, For example, I want to transfer the materials entered collectively by the design department from excel to the IFS program.Which method do you use?

Serial Entered In Serial Structure Information is not flowing to MRO Disassembly Shop order(Receive MRO Shop Order), as we have to enter Manually  in Receive MRO Shop Order), is there any configuration to flow the entered serial from Serial Structure Information to MRO shop Order.

Does anyone know if the Aurena Native Apps Support Persistent Custom Fields of Type Reference.  I am working with mWo Service 10 and I am able to add Text Fields, Numbers, Date and Enumerations but I am unable to add a reference field…. Am I doing something wrong?  Anyone have an idea when this will be available?

Hello,I have a user that is not able to have a Refund in a Work Order display in the Invoice Preview. The pricing for the Refund Items is not transferring. Do they have to be manually entered? Is there a different step/process to follow from a regular (positive) invoice item? Thank you in advance. 

Hi everyoneThis year we will not have daylight saving time here in my country, however, the IFS has early hours.Has anyone had this problem and managed to solve it?We have IFS8

Please can anyone help explain an issue we are having with the Place Lookup on the IFS6 u6 customer portal… We 710 portal places per portal user, when you bring up the place lookup from the new request screen, the popup place lookup states that it is showing 699 places (and it is as I counted them), not the 710 that we have loaded (if I look in the metadata for that screen, there are indeed 710 places)  These 610 places are also sorted randomly, not in order.  if you only have a small amount of places then they are sorted.  I have had as little as 370 places in the list but these also did not sort.Would greatly appreciate if anyone could assist with this.

Does anyone know of a Grammar Checking Software that can integrate with IFS?  How are others dealing with grammatical issues that come from Field Engineer’s in the Service Management realm? 

I believe there is some limit that is being exceeded (Timeout=100000). Do we know if these emails are being sent asynchronously? Customer is trying to email a large volume of smtp  email messages, we get an error, but in smaller groups of emails around 100-125 they are processed without error. Would you know what would be causing this? Timestamp: 2020-10-21T01:48:00.8462035+00:00Message: Exception Message : The following system level exception was generated by the application: Communication error sending smtp mail message: The specified string is not in the form required for an e-mail address.To:Contact your system administrator for assistance. The server log or event log may contain more details about the error.Source : Not AvailableTarget Site : Not AvailableHelp Link : Not AvailableInner exception message : Communication error sending smtp mail message: The specified string is not in the form required for an e-mail address.To:Inner exception source : Metrix.CommunicationServerInner

I am trying to access the list data in the ‘task’ list on the ‘My Tasks Today’ page on the Tech Portal.  I have tried:   var listData=getFormDataLists('task');var listLength=listData.length;alert(listLength);   But this just returns 0, when there are tasks there?   What i am trying to do is retrieve the tasks, then cycle through them and then performing a dirty read on a checkbox i have added (user_def2), any that are checked will then be updated.

How could I change time type automatically on a work task  time report based on time of day? I have a service work order with service contact. Customer says you can visit the site M-F 8-4. Anything outside those hours we can bill overtime.  Ideas how i can do that in apps 10?  I know about scheduling preference and scheduling availability but nothing that translates availability into pricing markups. AKA coverage time. 

Hello :)  Can I add pictures to the e-mails sent by the system? 

All application messages are pending in transaction state. No messages could be completed and notifications are not being sent. How can I fix this situation?Also, some background jobs are not completed. 

Hi,We are facing to weird display issues in PSO 6u5 about the activities.In the Ressources screen, in activities pane, they dont want to be displayed. And some buttons issue occur, they are not displayed correctly (no label) for example. Schedule Assistance screen have the same issue.so we can not operate with activities...  Dataset is provided by Apps10 u9.Thanks,Sébastien.

Hi, does IFS (Apps 10) have native functionality to lock records for editing, or if not, are there plans to implement such a feature?In particular with Work Orders, our Planners are asking whether its possible for a Work Order to be “locked” while they’re in there so others can’t make changes.We are aware this is the intention of the “Under Preparation” status indication on WO’s, but they’re asking whether it can be an automatic lock/unlock instead.

  Error comes when attempting to approve a document with security checkpoint required   Server error messages: 8773d2a5-f4de-44a4-87c6-917a7b1d9794Ifs.Fnd.FndSystemException: Unexpected error while calling server method AccessPlsql/Invoke ---> Ifs.Fnd.FndServerFaultException: ORA-12545: Connect failed because target host or object does not exist    at Ifs.Fnd.AccessProvider.FndConnection.HandleHttpSuccessResult(HttpWebResponse result, FndManualDecisionCollection decisions, String operation, FndBodyType responseBodyType, Object responseBody)    at Ifs.Fnd.AccessProvider.FndConnection.InvokeInternal(Object requestBody, Object responseBody, String intface, String operation, FndRequestContext requestContext, FndManualDecisionCollection decisions, Boolean forcedSync)    --- End of inner exception stack trace ---    at Ifs.Fnd.AccessProvider.FndConnection.InvokeInternal(Object requestBody, Object responseBody, String intface, String operation, FndRequestContext requestContext, FndManualDe

Hi AllWe are on IFS Apps 10 and have recently tried to add a new logical printer to IFS. This is our first time adding a new printer. Our Application and Print Servers are separate to spread the load with the print server hosting all print and reporting services.On our Print Server we have completed:Installed the Printer Drivers and created a Print QueueUpdated the config file (ifs-printagent-config.xml)Restarted the Print Service (IFSPAService_IFSL)Within the Application we have:Created the new logical printer with the same name/ case as the print queue on the print server and what is in the config file (e.g. TESTPRINTER1)Attempted to print a report.On the Print Jobs screen in IFS we get the following error:“The Print Job can not be printed. The selected printer is not mapped to any Print Agent.”When I check the Print Service logs on the Print Server it is full of errors similar to:“[059] 15/10/2020 12:26:59: Registering...[059] 15/10/2020 12:26:59: Failed to register![059] 15/10/2020

Every time I go onto the scheduler I get an error message on opening the map view & can’t see engineers’ homes? Kind RegardsLouise Clarke  

Hello, I’ve noticed an issue that I believe is the result of a misconfiguration on our tenant. Currently, our maintenance group is able to log into Work Orders for repairs. They can clock out and close the WO as well, all while being off the “payroll” timeclock. I assumed the behavior for S&M was the same as the shop floor clocking. In the event an associate tries to clockin to a Shop Order, the system would prompt them and state that they are not clocked into timeclock. They are then automatically clocked in. Likewise, they cannot clock out of timeclock if they are still clocked into a Shop Order. This behavior doesn’t appear to be available for the service and maintenance group. Is this correct, or can the same functionality be extended to that group? My concern is that there will be a lot of errant clocking if S&M users are able to independently log time to WOs and clock on and off timeclock without any cross checking. Thank you!

How would you suggest going about setting up a service contract line to have a minimum service charge?  For example, for a particular work type, the customer will be billed a minimum 4 hr labor charge and anything over that would be at a set hourly rate.

Hello,Working with events, I’m trying to get the value of a date type attribute and the result is a number, instead of a date.I’ve tried for different date type attributes and with different logical units and tables, and the result is always the same.For example:Logical Unit: ExpenseHeaderTable: Expense_Header_tabAttribute: CONFIRM_DATEWhen the event is executed, I get “1994” as a result, but it should be “16/10/2020”. Does anyone know how to resolve?.Thanks in advance,Amaia  

Hi, We are using IFS MWO Service 10 on ipad device and having trouble to transfer signed by customer service report to IFS backoffice (as an attachement?). Could one advice on that? Regards,Sebastian

We are looking for a basic menu and I need to know if we can use the work order management for internal requests. Let me explain.We have in-house a mechanical department which supports the creation/manufacturing of tools flow but also the modification and the repair of them. Those tools are then used for the manufacturing of our inventory parts.Any employee can do such a request of work and we need to manage all these requests on which we need to have dates (created, requested, finished), assigned to, time and operations. So, there is no customer, as customer but this is an internal customer.Is the Service and Maintenance menu appropriate for this kind of request ? or is there anything else which meet the need in IFS ? 

We are exploring the use of the service quotation functionality. One of the fields we wish to populate is the ‘Co-ordinator’. I understand we could use templates to set this to a specific value for each base profile. Is there a way we c an use templates, so that when the user creating a service quote creates a new record, the co-ordinator field is populate d with themselves as the co-ordinator.

Hi all community,I’ve a client that wants to have the completed and canceled jobs in the mobile for the current day. For my understanding the normal behaviour is to remove these ones immediately from the mobile and we have a configuration to set what is the status that we don’t want to see in the mobile device.Is there a standard way to do this? My idea was to filter this in the sync rule, but I know that there is a limitation on the xml query to use date/time fields.Thanks, Regards/Fernando