Service (Touch Apps, MWO, MRO)

Surveys conducted in IFS10 Survey module. I can't bring you why I chose it.I want IFS to see the login user survey.In summary.I want a user who opens IFS session to fill out the questionnaire on the home screen.How can I do it?

We use New Case Issue for recording customer faults/requests.  We have 1 company providing support to its own employees and the employees of another company we also own. However, when the employees raise a case from the 2nd company (customer), it defaults in the case to the 1st company (customer).  The employees raising the case are only assigned to one company so I had expected the system to know which company to enter based on the employee raising the case.  This is not happening.  Does anyone know if there is a way of doing this?

We are testing the scanning functionality of the Scan It app and noticed that in certain screens it drops the identifying prefix character when scanning and in other screens it does not.  Attached is an example, the numbers circled in RED appear with the prefix in front of the scan.  The item circled in GREEN scans correctly and it gets dropped. For example, Move Inventory Part drops the “Q” prefix when scanning but the screen before that which is Part No it does not drop the “P” Is there a place in IFS where you can set what gets dropped and what doesn’t?  Or do you typically set that on the scanner gun itself?  We are using Honeywell CK65’s

Hi,I want to create multiple task for request automatically based on request type selected,I wrote XML business rule for request screen and able to create single task with below XML code.<update_task>  <task>    <request_id>@request_id</request_id>    <task_type>FIX</task_type>    <insert is_initialized="false" />  </task></update_task> Can anyone please suggest how can I create multiple tasks. ThanksRamya   

I have noticed that when a mobile user creates Material Demand and issues the part from MWO Service 10, when looking in IEE you see the Maintenance Material Requisition for the work task and the issued qty but MWO Service 10 is not automatically adding a Sales Part to the Requisition line.  The problem this causes is that the Work Task Sales Line has to be manually updated with the Sales Part Number. If I use the same part and create the Maintenance Material Requisition from IEE, IFS automatically adds the sales part number. I did look at the SalePart Entity and in the where clause it is only grabbing sales parts where CATALOG_TYPE_DB = ‘NON’ I am assuming this is only grabbing non-inventory sales parts.  Does this mean the back office will ALWAYS have to add the sales part for mobile inventory issued?

We need to add several OEE functions to the mWO (get journal records, add new journal entry).As we understood we need to add mobile entity in the mWO code. We got an advice to use DevScaffold project for this purpose.Our question is – do we need to have WO full source code of existing entities in order to add our one or we can build our entity as a separate DLL and deploy it along with existing cloud resource dll (mWorkOrder_4_8_1_0.dll)?

How do I correctly create a Service Quotation for Warranty Work?  I have Customer A in IFS and I have a Service Contract For Customer A with a Free of Charge Contract Service Line.  The Service Line has their equipment objects in scope and those objects have a Supplier Warranty.  Since this will be  Supplier Warranty WO, IFS will bill my Supplier as the customer on my WO.   Should my service quotation be created to my Suppler/Customer or to my end Customer A? How do I get this logic to be represented correctly in IFS?  In the Service Quotation I see a spot for Service Quotation but I am unable to enter data in that field on the Work Order Tab of the Quotation.  The only way I seen how to populate this field was preparing the WO and then creating a Service Contract connected to it. 

hi ,can any one tell me how can we change the secondary color and screen color( as indicated with an arrow mark in the below screen shot )in web client , As we do in smart client through Globaltheme .xaml file .is there anymore option to configure the theme for web client except  from the below app param.WEBCLIENT_DEALER_LOGIN_IMAGE. WEBCLIENT_DEALER_TITLE. WEBCLIENT_FAVICON. WEBCLIENT_LOGIN_IMAGE. WEBCLIENT_LOGIN_LOGO WEBCLIENT_NAVBAR_LOGO WEBCLIENT_PRIMARY_COLOR WEBCLIENT_REPAIR_LOGIN_IMAGE WEBCLIENT_REPAIR_TITLE WEBCLIENT_SPLASH_IMAGE WEBCLIENT_TECH_LOGIN_IMAGE WEBCLIENT_TECH_TITLE WEBCLIENT_TITLEThanks Muthujayashree 

Hi, Can anyone help me understand the bill period type in invoice templates? I can see the information in the contract code tables but there is no documentation which explains what does the fields period factor & period type mean?

Has anyone ever seen this in Apps 9?  I PO that is linked with a mobile work that is transferred to mobile, PO has been received and AP is trying to do a 3-way match and we get the following error: What is IFS trying to do on a time report when performing a 3way match?

We used the metering invoicing functionality to generate invoices for customers.  The process creates a Work Order, a Work Task and then generates a customer order which we could invoice off of.  Unfortunately, I need to cancel some of the customer orders but cannot because they were generated from a work order.  Does anyone know the process for cancelling out the work order?

It seems PSO is scheduling 2 calls on top of one another when the duration and plan start times show that they cant be that close Here is the PSO ScreenPSO screenshotThe first task that was assigned was done so at 4:30PM On 8/6/20 to start on 8/7/20 @ 8:05AM. 120 Min duration At 5AM on 8/7/20 it assigned another call to the same user for 7:30AM. Even though duration is 123 minutes, PSO expects the user to complete the newly assigned task and drive to the next task within 30 mins? This has happened a few times to dif

What are the benefits of setting a functional object as a Geographical Object?  Can’t I just use a functional object with a particular object level to represent a geographical area?I know Geographical Objects are used in Service Contracts but I am still unsure of their advantages and disadvantages. Thanks, Curtis Taylor

Does anyone have a guide or documentation on how to create a second report formatter? The documentation makes reference to being able to have multiple formatters for load balancing purposes, but I cant find anywhere on how to actually do it, I assume it involves creating another application server task, but rather than venture out on my own it would be nice if there were step by step instructions or more details about it.

 Can a newly added custom field return a value without saving the page? For example, when I enter the supplier code on the manual supplier invoice screen, I want to see the information I want from the supplier from a costom field. However, I want to see the page without saving it.

When opening the Resource Gantt Chart user received the following: Error 351 (Class 2200: NetTimeAxis WorldToTime error. Can anyone please advise.

Is it possible to customize the default screen (request/task) for a techportal or repairportal user?Requirment is tech-portal user supposed to see few user-defined fields in request page.  Request Screen has been customized accordingly. Screen has been assigned to  corresponding role.But, corresponding user still viewing the default request page.Please advise

In Apps 10 I have a service contract with multiple lines and appropriate objects in scope for each line and each line is for a different work type. One of my lines is for Emergency Work which has a Invoice Type of Resources Used (T&M).I have a Customer Agreement for the Contract Customer Header that has all my pricing.  i.e. Non-Inventory Sale Part No. ‘LABOR’ and $100/hr The above works fine without issue.  Now here is where I am looking for suggestions.  The labor price is dependent on where the work is performed.  If it was in TX is could be 130/hr, and Florida could be 135/hr.   How would I achieve this automatic pricing with my Service Contract and Customer Agreement based on location of equipment?

In IFS applications we are looking to sell a service for 1 2 or 3 years. We can get the customer order defined and invoice,  but Accounting wants to recognize the revenue by month since the services covers an extended period of time.   For example selling a service that will last 12 months for 1200 dollars   they want the 1200 to go into an accrual account and then each month they want 100 to come out of that accrual account and then go into the normal revenue account.    They also want to do this for an expense relating to the same item.   Any ideas?  

Hello, I searched IFS online help for Streams - the titles exist for help topics but no text to be seen after clicking on subjects - and yes, I tried using different browsers besides IE.  I’m looking for any information on streams.  I’m relatively new to the company.  They use streams for notifications of creation of customer orders.  I found the event action that sends to the stream.  Howver, I need to set up a new user to receive this stream.  I’m looking for a how-to on Streams.  Any advice appreciated. Thanks much!

I have an error when I trying to use Search Domain on IFS10.all items in Search domains Window have already Enabled checked.I think this problem is Oracle issue but I not sure. (Use on Oracle Database 19c) Error Detail: Server error messages:7727931b-35b7-41a8-8252-6dc31fe55433Ifs.Fnd.FndSystemException: Explorer: An Unhandled Exception has occurred ---> Ifs.Fnd.FndSystemException: Unexpected error while calling server method ApplicationSearch/Search ---> Ifs.Fnd.FndServerFaultException: ORA-00600: internal error code, arguments: [kciIADescInit.2], [DR$CUSTOMER_INVOICES_TIX$KD], [], [], [], [], [], [], [], [], [], []Failed executing statement (ORA-00600: internal error code, arguments: [kciIADescInit.2], [DR$CUSTOMER_INVOICES_TIX$KD], [], [], [], [], [], [], [], [], [], [])   at Ifs.Fnd.AccessProvider.FndConnection.ParseErrorHeader(FndBuffer buffer, FndManualDecisionCollection decisions)   at Ifs.Fnd.AccessProv

We have our IFS on their managed cloud services and store our documents in the oracle database. Obviously we have now already about 880 GB of document data in our database (tablespace IFSAPP_LOB) which means that the backup (and restore!) take very long. We assume that there are a lot of obsolete documents and unoptimizied documents regarding their size.  How can we analyze these documents regarding age and size?

Hello,    Is ayone has info on Trip Tracker? I tried to get the demo app available on the app store. Unfortunately, it doesn’t provide any overview of functionality that is available?  

Is it possible to query doc_type = ‘VIEW’ from the DOC_ISSUE_REFERENCE? Right now we are only see the ‘ORIGINAL’ doc types.

Hi, Does anyone know which is the minimum android version for mWo 4.8 IFSAPP10 UPD8?   I have a customer that is trying to install it in android 6.0.1 with no success. Android 7.0 with no problem. Tks