Service (Touch Apps, MWO, MRO)

Hello, would anyone know what the 80926 is referring to? This seems to be standard as we see it in multiple implementations OOTB. Appreciate the help  

When I am trying to ship the parent product after repair steps are completed,I am getting exception as “Parent unit cannot be marked for shipment when component repairs are in-process”.When I check the component repair unit, the task is completed and all seems fine.Could someone please advice what am I missing?

Is it possible to generate works orders using separate pm actions based on the hours runtime of a machine or km’s driven by a vehicle using standard functionality in IFS Apps 8?I only see options to base this on day, week, month or none in the maintenance plan (shown in the attached image) so I would guess not using this but I wonder about an event based on measurements / readings taken and entered into the system.Anyone else had similar requirements?  

May I get the customer portal complete user guide / document ? I cannot see any documentation on customer portal basic configuration  process, how to create profile of a customer , how to provide access , if multiple / concurrent login possible in customer portal, How many users may use one customer portal license etc.Please advise.

Is it possible to build the quote page , under repair portal user?A named license user has the privilege to create quote under RMA page.But, A Repair portal license holder doesn't have that privilege to access quote.  Is it possible build ta quote page from UI designer?

Hello, We need to use document approval for sales quotation approval. This because we have to approve the sales quotation by different users before release. Can someone help me with the statement to trigger the release of the sales quotation, when the connected document is released.  The event trigger is not the problem, but the action to preform the release of the sales quotation. A general direction for the statement is needed . The document title is the same as the sales quotation number.  Thanks

I have a business rule on task_attachment table, but in my output XML, I need the request_id of the request that the associated task is attached to.  It seems that I can only access fields from the task_attachment table as parameters in my output XML.  I understand I can include a select XML query in my output XML to lookup other values.  Can someone please post an example of how to do this? Thanks in advance

 You can use the parameter values ​​as follows to search the screens with especially date ranges.When you open the screen, you can act like a quick report.&Bas .. &Bit    

Has anyone added an approval template to a document class?

I'm getting an error in when initializing the aurena native mobile app  : initialization failed due to meta data redeployment Anyone help with this?

Tasks with a future SLA Our SLA’s are generated based on the plan start date. But if the plan start date is greater than 31 days, these tasks do not go into PSO.They only go into PSO when the SLA is within the next 31 days. Is there a way to include Sla’s greater than 31 days? This is used for our preventative maintenance tasks that are booked months in advance 

I am trying to see Aging Distribution Orders, currently what i have shows me the object version of the report which if anything changes then it drops off my category, i want to see only the status history change that is over a certin amount of days. any help would be greatly appreciated. Thank you in advance below is how my current SQL is written objstate NOT IN (        'Closed',        'Cancelled'    )    AND   (        trunc(TO_DATE(objversion,'yyyymmddhh24miss') ) <= (            SELECT                trunc(SYSDATE) - 61            FROM                dual        )        AND   trunc(TO_DATE(objversion,'yyyymmddhh24miss') ) >= (            SELECT                trunc(SYSDATE) - 120            FROM                dual        )    )

Can we create Stack Bar graphs under Lobbies in IFS? Please share the valid steps to achieve.

 I have done some investigations and found: The Tan blocks indicate the Shift Time of the Technician as per the Work Calendar specified either in the Person record or App Param (by default).But I’m unsure why the Blocks aren’t visible for all the Technician’s? It doesn’t correlate with schduled breaks either.

Hi,I wrote client script to close request with alert based on some condition , below i mentioned client script code. It is working fine but multiple times the alert pop up is displayed as shown in below screen shot.Can anyone please help me to figure out this issue.Client script:var req = getControlValue('request','request_id'); var pro = getControlValue('request_unit','product_id');var user = setDBValue("USER_DEF19",pro,req);var plc = getControlValue('request','user_def19');var plcou = getDBValue("COUNT_PLACE",plc);var cou =round(plcou,0);if (cou > 0)var s = setDBValue("REQ_STATUS",req);alert("substation is shut down!!"); ThanksRamya

HiHow can i add a description to a custom report so that it is displayed alongside the report name in the reports screen.  

HelloI’m developing our use of Service and Maintenance module (not used before). I am struggling to find a screen view to see the hours actually reported against a WO when an employee uses the Report Time page to enter their time.Any help much appreciated, Sarah

Hi Team,  I am trying to configure App Param "RECEIVED_TASK_EVENT" but I can not see the task.last_received_person_id or task.last_received_dttm consistently set.The app param description is as follow,“The Event Type used to determine if a Task has already been received on a mobile device. When populated, a Task Event Generation business rule must be configured to create this task event when LAST_RECEIVED_PERSON_ID changes from empty to populated.”Need to understand how the baseline code is setting last_received_person_id, and last_received_dttm when the mobile user has "received" the task? how can I configure RECEIVED_TASK_EVENT app param? and what are the possible Param Values that can have?Thank you in advance for your help on this. Regards,Wickram B. 

I’m trying to make layout changes to the Touch App for a Service Engineer. One of the pages is the Pool Work. When I select Resource Group (Un)defined I get a proper list. However I want to make changes to the data shown (add field, move them around). I have opened the page designer and get the following:In other pages I was able to use the > sign at item 1 or in some cases the 3 dots at 2 would open up more. But not for this PoolTasksList. Anyone an idea? Regards,Steve

What should I do to transfer data from Excel to IFS? When I want to transfer the bill of materials or create a list with too many lines, For example, I want to transfer the materials entered collectively by the design department from excel to the IFS program.Which method do you use?

Serial Entered In Serial Structure Information is not flowing to MRO Disassembly Shop order(Receive MRO Shop Order), as we have to enter Manually  in Receive MRO Shop Order), is there any configuration to flow the entered serial from Serial Structure Information to MRO shop Order.

Does anyone know if the Aurena Native Apps Support Persistent Custom Fields of Type Reference.  I am working with mWo Service 10 and I am able to add Text Fields, Numbers, Date and Enumerations but I am unable to add a reference field…. Am I doing something wrong?  Anyone have an idea when this will be available?

Hello,I have a user that is not able to have a Refund in a Work Order display in the Invoice Preview. The pricing for the Refund Items is not transferring. Do they have to be manually entered? Is there a different step/process to follow from a regular (positive) invoice item? Thank you in advance. 

Hi everyoneThis year we will not have daylight saving time here in my country, however, the IFS has early hours.Has anyone had this problem and managed to solve it?We have IFS8

Please can anyone help explain an issue we are having with the Place Lookup on the IFS6 u6 customer portal… We 710 portal places per portal user, when you bring up the place lookup from the new request screen, the popup place lookup states that it is showing 699 places (and it is as I counted them), not the 710 that we have loaded (if I look in the metadata for that screen, there are indeed 710 places)  These 610 places are also sorted randomly, not in order.  if you only have a small amount of places then they are sorted.  I have had as little as 370 places in the list but these also did not sort.Would greatly appreciate if anyone could assist with this.