IFS Solutions

I’m working with a customer using mWO Service App 10.It seems that when technicians register measurements against Wort Task in mWO, the data is not tranferred to IFS until they Initialize mWO. This doesn’t seem legit to me.Scenario:Assignment transferred to mWO Technician accepts assignment and starts the work + reports time Object Measurements are registered in mWO Work Task Assignment completed in mWO → JT assignment status changed in IFS No data visible in Measurements for Object in IFS technician does Initialize mWO → data recorded readings appear in IFS.Object Measurements only come across to IFS only when technicians Initialize mWO. There are no Failed Transactions. Is this standard behaviour in Apps10? ​@Alexander Heinze any thoughts on this matter?

Is there a solution that would allow creating Cases from an Email in Cloud?Is there a solution for an integration with cases and emails where the conversation, email thread or incoming emails for the case are saved / registered against the relevant case?

hi,I’m working in a upgrade project from ifs version 8 with ASC extension to Cloud.I can see in this ASC extension sometihing called PACKING AID.i have the feeling this PACKING AID was incorporated in CLoud as HANDLING UNIT, but i’m missing 2 columns, the ones below: in version 8 with ASC we have a column called PA TYPE, so determine if the PACKING AID is returnable or one way for example. in version 8 with ASC we have a column called PACKING AID OWNERSHIP, where I can say that the Packing is from the customer for example question: does anybody knows where I can see these columns in Cloud? I have the impression that ASC version was not totally incorporated in Cloud thanks,

Hi everybodySeveral customers have already brought this concern to my attention. I'm looking for a way to set a minimum purchase order value or a minimum value on the purchase order line. This means that the difference between the net amount is calculated at the order header and/or line level and a specific charge type is automatically created with this difference amount.Thank you in advance for your ideas and feedback.  Best regards,  Rolf

Hello community,I have got information, that in release 25R1 will be DMS repository type = File Share supported. I would like to clarify, if it is true or not. Thank you very much for your answer. Jiri

Hi IFS Community, Our customer is a IFS Managed cloud customer. Our current document file repository id Database. We started moving the documents to Cloud File Storage in TRN environment. In IFS Managed cloud the Cloud file storage is something which only IFS has access and even customer doesn’t have access.. So there is no way to see what is happening there.I have moved around 15000 files from Database to Cloud File Repository for testing purpose in TRN. Now we have a requirement of cloning PROD to TRN. PROD has no files in cloud file storage repository. In TRN some files moved to cloud FSS and some are in database. I am going to re begin the document transfer in TRN after PROD copy.In normal database clone request only database copy happen and since there is no FSS in PROD we do not need to initiate new FSS clone request in this case. But below two tables are not replaced in a environment during the cloning.EDM_LOCATION_USER_TABEDM_LOCATION_TAB But EDM_FILE_TAB , EDM_FILE_STORAGE_TAB

Hi, Can anyone help to identify what is the payment format that I can use to generate Check Print as well as Check payment file?Thanks in Advance

How can we add more lines to a purchase requisition when it is in a state of partially authorized?For example, our Purchase Req has 100 lines on it, when a line is authorized and PO created for a number of these lines, a lot of them are still in the released status. However, you cannot then add any other lines to the purchase req.We need to add more lines for freight. Thanks 

Hello, Is it possible to E-mail a task ?

We are starting to use the maintenance Gantt, and the legend mentions HR allocations.I can not seem to find any way to define a work task as HR, and have found no help in the documentation. We would like to use this to show when resources are not available for allocation.  

We are a company using the IFS 10, but recently we discovered a document for IFS Cloud called: “IFS Cloud - NGSM DEMYSTIFIED (24R2)”.Is there any document similar to this for the IFS 10? Showing the good practices, how to use, what is the field, tools, applications inside the IFS.We want to get closer with what is the IFS core, standards and good practices.

Hello everyone,I have a few questions about how IFS Cloud works in these areas. I'm hoping to understand if there's a recommended approach, or if these are known limitations: MWO and HR integration Why don’t the MWO (Mobile Work Order) and HR modules work more seamlessly together? For example, time reporting in MWO seems to only support working hours. If a technician needs to report overtime, extra time, or absence, they have to switch to another window. Is there a plan to make this more unified? Surveys As I understand it, surveys can be added as raw data in the web app but can't really be processed or analyzed there. Is that correct? Is there any plan to improve this? Time reporting complexity Misc allocation doesn't generate wages. Having to do time reporting in two places is confusing for end-users, especially when instructing customers to report overtime, fill out the day, or log absences. Is there a best practice to avoid this double-entry? Am I misunder

Hi everyone,I have an issue regarding the completion of a work task with work steps : When I try to finish the work, this error message is displayed : Is it possible to avoid this error ? Thanks

We have designed Order Report Excel Output, when we are running the report error is coming "PDF Not Generated" in Aurena & "Stream was not readable" through the IEE. It's a Data Rendering Limitation. If we are limiting the data less than or equal to 58,000 report is generating. Also, if we are designing the report through the designer then report output is coming in PDF for whole required (Pages 15,000 approximately. I am attaching the screenshot in a sequence for reference

 We have one user that receives the below “Could not load metadata for CustomerOrder” error in 2 of our environments.Typically I’ve seen this error tied to issues with Page Designer or with the security User Group related to a Page Designer context, but in this situation there are other users with the exact same User Groups/Contexts who are not having this issue.What else could be causing this issue? Below is what we have tried:Checked the Page Designer configurations for this page. (There is 1 change to the Global context, and other changes to a context called NAF that is tied to a security User Group called NAF. This user is part of a different security User Group, so it should be defaulting to the Global context. This page loads normally for all other users with the same setup.) Changing the user’s security User Group to NAF Clearing the user’s projection cache Logging in/out Using a different browser Debug log is empty for this error I had the user open Page Designer -- this did ca

I am on Apps9 UPD17 and trying to create an external file output to use similar to ACH, but I need to add one additional field from the supplier record to the output.  There is little to no documentation to do this.  I have tried setting up a new payment method and payment format from the AchFormat and can get it to create the file, but it is the same file as would be the ACH.  I am trying to find out how to change the output, would this be from the FILE TEMPLATE and OUTGOING FILE TEMPLATE on the payment format?  And if so, there is no documentation on how to set this up to include all the needed info.  Anyone have experience with this or know where I can get documentation or example file templates etc?Thanks!

We have multiple situations where shop order pick lists are being generated and the operation is missing leading to components not being picked. All structures have operations connected to them, but these are not being pulled through onto shop orders. I’m wandering whether this is because the product structure that they are called up in is planning method P (phantom)? For information: Pick Lists are created per Work CentreAll shop order material parameters are %Max orders per pick list is 1Include Unconnected material is toggled onPlanning Methods Used for manufactured parts - A and PPlanning Methods Used for purchased parts - B   

Community, Which window can do below configuration? Planning tool handling Ignore, Drop, or Rollout behavior on sales quotation line when Planned Due Date is passed. Thank you.

When approving a single expense sheet, I receive a warning message if there’s an outstanding advance for the employee.However, when approving multiple expense sheets at a time, I do not receive any warning messages for any outstanding advances.Does anyone know why it will only warn me when approving a single expense sheet and not when approving multiples at a time? 

When Printing instant Invoice we get bellow Error 

IFS Cloud 23.2.9We are managing standardized parts which are certified by an accredited certification.This involves, after qualification, a freeze on the configuration of those parts and only one person in the company is empowered to modify any data on such a part. So, the objective is to freeze (block modifications) all the data we have on master part, inventory part, product structure, routing, purchase part, SFPP and sales part considering that many people can interact on these projections for classic partsAny idea to manage access/rights on many projections but only for some parts ? or is someone already got this need ?Thanks for your help

Anybody ever created a dynamic rolling 12-month report in Business Reporter for balance sheet items (including the Period 0 activity)? I’m running into issues, and wanted to know if someone had a better idea or an idea to tweak what I have. I have 23 column designs. The first is for the wanted YearPeriod. The next 11 are “previous YearPeriods within the same year (currently filtered to 2025)”. The next 11 columns I’m attempting to have the same conditions, but in the previous year (again, filtered to 2024). When I run the report for January, it’s perfect, it gives me 12 different months. For every month past January, it gives me an extra “December”, as my current filtering is telling the report to give me all of 2024. Example, if ran for March 2025, I will have 3 December 2024’s, 1 wanted and 2 extra columns, due to the filters of =2024 and 2 YearPeriods behind 202505 is January 2025. Any thoughts/suggestions/ideas/constructive criticisms are greatly appreciated!

Hi Experts, I have a customer scenario as follows.A customer order comes for package part S which consists of part A, part B and part C.Now since one of the component of package part S is discontinued , there is another package part with composition of part A, part B and part D.and we want to send this new package part T instead of package part S.but to a customer order where they ordered package part S. how can we achieve this in IFSCloud.Any suggestions would be appriciated.Thank you. 

Hello IFS Community,My team is looking to gather insights and best practices regarding Release Updates (RUs), specifically how other customers manage them. We're particularly interested in your approaches and strategies for handling bugs that are not identified or picked up by the Update Analyzer tool.We're in the process of refining our internal "how-to" guide for the RU process, and your experiences would be incredibly valuable.Specifically, we're hoping to learn: How do you proactively identify potential issues or regressions in RUs that the Update Analyzer might miss? What processes or tools do you use to test for and manage bugs that aren't flagged by the Analyzer? Are there any specific "gotchas" or common pitfalls you've encountered with RUs and unexpected bugs? Do you have any recommended best practices for the overall RU process, especially concerning quality check and bug detection? Any insights, tips, or shared experiences would be greatly appreciated. Thank you in adv

I am used to a different form of SQL from another ERP…I am finding some reports that have been written already for us have strange syntax  what does this sumbol do :  “for example:select “ field2,           'Draft' field3,        ''  engagement_id, I have tried to do a search on IFS quick report selects with “ in the code but nothing is returned.To that point - is there a nod page - whereby we can see all the additions / allowable features as I also found the use of (+) which is a short cut to left outer join. How can I know the full list of such ‘syntax features’ for use in my quick reports/understanding existing written queries in IFS SQL please.Thanks