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Question

Repair RMA for Service Campaign

  • August 14, 2026
  • 3 replies
  • 11 views

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Following 25R2 New Feature - Service Campaign - trying to try the process in IFS Cloud 25R2.

  1. Created the Service Campaign using Campaign Type “Repair RMA” to replicate a real life example where a repair is required for a newly built items under warranty

     

  2. Added 2 lines (as in 2 objects

     

  3. button “Create All RMA’s”
  4. Pop-up suggests a background job is posted to create the RMA’s
  1. And it says there’s an Error: 

    “Repair RMA for Service Campaign Line 1 for Service Campaign RJ001 was not successfully created.ORA-20124: Error.NULLVALUE: Field [RETURN_REASON] is mandatory for Depot Rma Line and requires a value.”

Observation: There is nowhere in the lines or in the header of the Service Campaign where the Return Reason can be input. There is no pop-up that allows it when Create RMA is used.

Question: How is Service Campaign supposed to be progressed?

3 replies

Alexander Heinze
Ultimate Hero (Employee)
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  • Ultimate Hero (Employee)
  • August 14, 2026

I tried this on 25.2.4 and as soon as I change the type to RMA, the Return Reason gets displayed:

 

You may want to have a quick look in Page Designer to see if there is an odd condition on the “visible” attribute.


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  • Author
  • Sidekick (Partner)
  • August 14, 2026

I tried this on 25.2.4 and as soon as I change the type to RMA, the Return Reason gets displayed:

 

You may want to have a quick look in Page Designer to see if there is an odd condition on the “visible” attribute.

thank you Alexander, nothing visible in the Page Designer

this is version is also 25.2.4

 


Alexander Heinze
Ultimate Hero (Employee)
Forum|alt.badge.img+25
  • Ultimate Hero (Employee)
  • August 14, 2026

Mine: 
 

 

You may want to file a ticket.