Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

My FSM6 contract selection screen is blank in the web client. It works just fine in the Smart Client. I have Update 21 installed since last Friday, but I noticed this defect just today.The issue shows consistently on the request, rma, request line, request unit and repair center screen. My workaround is to create the rma in the smart client first and continue in the web client for my presentation. All entitlements are applied correctly.Any recommendations how to fix this issue?Please advise.

How can you Close  Work Order not just conclude work in Retrospective Reporting? thanks,j

Is there any scope of showing the travel time for the Field Engineer in  the WebClient/SmartClient for a task which is assigned through PSO? 

We want to use the newly introduced additional attribute feature for sending some additional attribute to PSO. While creating the addition attribute, I could see I have to choose PSO Table name and FSM Table name along with some other fields. If I choose “Activity” in PSO Table Name I am allowed to choose only “Task” or “Request” as FSM Table. We have an extension table called “TDC_TASK_EXT” of Task table in FSM. While trying to choose the table “TDC_TASK_EXT” as FSM Table, I am getting some error. Please find the attachment for more detailsCan anyone knows what I am doing wrong here?

Hi!When using the “Additional Attributes” in FSM6, there is currently a limitation in regards to the data-type being sent to PSO.As of now it is possible to send columns from the tables which has a datatype of DateTime, but this is not sent to PSO (which does not “understand” the datatype DateTime) and datatype field is omitted when the xml towards PSO is created.Is there a way to override this, other than changing it in metadata (which also would make this an issue when viewing the field on a screen/changing it/performing logic(BR/Scripts etc))?Baseline datetime field request_dttm is sent as marked up in the image, baseline : Since there are datatypes selectable on fields in FSM, would it not be beneficial to also be able to choose the datatype to be sent to PSO when creating an Additional Attribute?At least have it default to “STRING” when parsing the xml… 

Hello everyone, The client we are working for has the need to record what parts are installed or uninstalled and their serial numbers by their Field Engineers even if these are not originally in their Stock.Is it possible to do it through the Parts Used screen? The Miscellaneous Tab requires to indicate Place and Location.Thanks in advance, AWLF 

Hi Can someone please clarify if the Google Map works for FSM Web Client Schedule Board and Address Screen. and Geocoding. The Reason is its not clear if the Google Maps are supported in the FSM Web Client . OR the customer will require to purchase the Bing map key as well. 

Hi all, My issue is regarding update of Task Status via Mobile client. When user ‘Rejects’ a Task.  Current behaviour is: The ‘Task Status’ will change to “Rejected”. Task in ‘All’ filter (Mobile client) will be removed.I need to customize the above behaviour in this way;‘Task Status’ to change to “Open”. Task is Removed in ‘All’ filter (Mobile Client) Task is sent to ‘Team Tasks’ Filter (Mobile Client)I have done (1) and created a Business Rule to update task status to “Open” after User ‘Reject’ a task. The business Rule also removes the assigned Person.  I am having difficulty in the Mobile TabletWhat is currently happening is that the task is removed from the ‘All’ Filter screen. After a few seconds it is added back to ‘All’ Filter. It does not back to ‘Team Task’ Filter. Task status is “Open” and Task.Person_id is blank in the Service Request. When I reinitialize or refresh the task (Change status to A then change back to Open. The task goes to ‘Team Task’ filter. Any ideas?

We want to activate notification /email services to technician when work is assigned to them. For this we need to create business rule but cannot find the path to it in IFS cloud .

Is there anything we can generate xml using XMLmaps and capture the xml message without sending to outbound system ?. business purposes : we wanted to use this xml for creation another entity record with similar date using one entity use this xml to send sync response with customized perform definition.

Hi Experts, We can run a perform_batch to have multiple actions executed as a batch. The question I have is, are there actions executed synchronously or asynchronously? Cheers,Miraj

Inside a task, in time reports, only those entries get inserted for which transaction date is same as Planned start date, why? I think if a technician work for 3 days, he wants to enter his time report for Day1, Day2 & Day 3, he should fill here & it should be accepted.Also, when technician starts reporting time, the system shows me all the resources of assigned group, not only the assigned person, why?Ex. assignment of below task is to a Resource 25COPY  but in time reporting, it shows me all resources of assigned group--why? I expected it to auto populate the resource who is assigned to the task. 

We are having an issue where when we use an item from Business Opportunity to Customer Order then form a Work Order - if the object id is already on a “different” Service contract it is automatically linking them.   Are we missing a step on how not to make this happen

We have 3 countries under one dataset in PSO. All 3 countries want to use different travel time profiles and other parameters. How can we map different profiles for different countries under same dataset?@Sajith Anushan 

hiIs there a way/screen where a technician can fill his effort day wise against a service request & how it can be seen as a report? Something like this below 

Hi, Is it possible in a drop-down field to show the multiple selected values instead the multiple word?If it is possible, how can I do this?Best regards

HiIn service request management, inside the work task, I have flexibility to enter any planned start & end datebut when it comes to allocated start date, once I select allocated start date & based on task duration, it automatically takes allocated end date which might be different from planned dateswhat is the relation between these two? Do I have the option to change allocated finish date?Actual start date & end dates are taken when the task is marked to Work started & work done, right?

Is there a setting within PSO which controls maximum travel BETWEEN activities. Can you tell me if that exists ad where I can configure it?It would be different from a resources Max Travel setting because, if I am correct, that is a radius away from their start location. I am looking to set travel from activity A to activity B to much less than their max travel setting to something more like 30 mins, in order to keep work on a certain day clustered to one area, as opposed to allowing 2 hours travel from job to job.Thanks

we have seen following tables in FSM .INTERFACE_LOGINTERFACE_ERRORSINTERFACE_TRANS are these tables used by FSM frame work . Can we use these tables for logging the custom interface build by use for logging transaction .

I would like to set up a site so that Operations against a work order change status when the work order status has changed. This works for most of our sites except one, where I receive the following error message.The site has the box ‘Operations Follow Work Order Status’ ticked and I cannot see any difference between this site and any other sites that are working as expected. Is there any other configuration that needs to be changed?  

While reporting time in Work task-execution & reporting screen under service management, it shows only few people in employee ids-Anusha & Rishabh, why other resources are not displayed. I have setup many resources in IFS cloud.Moreover, under Demands, I can see other resources & In dispatch console, I can assign them to some others. Why there is no sync between what assignment I do in dispatch console vs here  

I have seen this error multiple times however it is not a blocker but why it comes & how it can be resolved  

Hi,In work task screen in Service request management, there are filters but I could not find them on many other screens like request details, is there a way to bring them there? 

Is there any module where we can find or download the individual resources work done , a kind of list like this resource has done this task , with task number.

Hello experts, I was trying to update a datetime field via an expression in a Business Rule xml message using the below:<update_task><task>    <task_id>@task_id</task_id>    <user_def_dttm3>@expression[Now()]</user_def_dttm3><update/></task></update_task> What I was wondering is: How can i use the Days(Integer) function in conjunction with the above to update a datetime property with the current datetime plus 1 day (same time but tomorrow)?  Best Regards,G.T.