Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hi Experts We have a customer that is using SSO. They can log into FSM ok, but when they try and jump over to PSO, they get the login screen. I can see in Audits that the login is there and enabled: But they can’t login to PSO, anyone have any experience of this ? Cheers

I understand IFS FSM is a stand-alone application at the current moment and there is some word that it is being integrated with IFS Cloud. What is the future of FSM? Will the stand-alone application be integrated fully with IFS Cloud and cease to exist as a stand-alone application called ‘FSM’, and instead be called Enterprise Service Management (ESM) going forward? Also, being that PSO is connected to FSM, will it also be integrated fully into IFS Cloud? Thank you.

If multiple records are coming in array for some reason one record is going for on hold how can we return a key value in response like we are returning for completed case.

We added a new custom button on one of our mobile screens. It is appearing as expected on the Android devices, but on the iOS app/devices the button appears as a read-only text field/ label. Is there any way to make the button appear as rectangular buttons on the iOS app as well?

I am attempting to sync a custom table with FSM Mobile, when using the database query option in IFS mobile (6u23) the result returns an error. I am confused as to why when analyzing the sync rule I am able to return values however not actually view them within mobile. From the below is it possible to identify determine the source of the issue or is this better suited to a ticket? Thanks! Sync Rule: <hierarchy_select return_only_requested_attrs="true" max_rows="1000">  <primary_table>TFI_WORK_NOTES_VIEW</primary_table>  <from>    <table>TFI_WORK_NOTES_VIEW</table>  </from>  <attrs>    <attr>TFI_WORK_NOTES_VIEW.*</attr>  </attrs>  <where>    <join_constraint>    </join_constraint>    <data_constraint>    </data_constraint>  </where></hierarchy_select>Custom Metadata: Log output:02/27/23 10:39:44 AM|ERROR|com.metrix.architecture.utilities.MetrixActivityHelper:createActivityIntent|ma

Hi,is there a plan to publish the enhanced release notes for PSO in time and inform also the customers in time about changes and adaptions that need to be made when getting the release deployed? Also important for upcoming releases?Thanks in advanceBRMarin

Hi All,How we can get the IFS release updates/service upgrades from IFS baseline environment to customer solution?

We are sending mail via using event but we want to add specific body with formatting in mail . From where we can achieve this ?

Hi Experts,This a curvy one. One of our customers uses Intune to manage the fsm mobile app for android. What we have observed is that when the app is pushed from intune (managed), the gps data is not coming through. When the app is sideloaded (unmanaged), the gps data comes through without an issue. This leads us to think that this could be some Intune setting, permission that would allow location data to be picked.Have any of you run into to this before?

Hi there, I have a problem which I dont really understand.I tery updating the Access_group in the Stock_bin Table over a Business Rule but the System ignores just the Access_Group.All other Date ist patched correctly except this. Is this a normal behaviour?  My XML Call ist like this: <update_stock_bin>  <stock_bin>    <bin_id>LOCATION</bin_id>    <condition_code>New</condition_code>    <location>GOOD</location>    <part_id>Part</part_id>    <place_id>TESTSTOCK</place_id>    <usable>Y</usable>    <access_group>ACCESS</access_group>    <insert_update is_initialized="False" />  </stock_bin></update_stock_bin> Can someone please help?Thanks in advance 

I have an Object-ID which is nested below two layers of Object-IDS i.e Customer Name > Plant Room > Piece of Equipment I want a custom field against the 2nd & 3rd level object-id that will show the top level object-id number. There is already a field called ‘Superior Object’, however, this only shows one level above. This would work find for anything at the 2nd level, but not for anything at the 3rd level. I was trying to find an API that would pick up top_level_parent (similar to what you can do for work order structure) but to no avail.

Hi experts, I am getting below exception in a screen(Primary table = TASK) when trying to save the task fields. Can anyone help me to understand the usage of this task_usable?  I am not sure why this field get added to the task update, since this is non db field as mentioned in the error it self. And also, I was unable to find this field in metadata, but was able to find this in the code itself, and also unable to identify the exact usage of this. Is there any specific reason why this field get added to the task_update message? Thanks,Hasara

Hi Team,Requirement :  Need to migrate the product data in the FSM .Volume: 25000.As of now We are trying to migrate with the Import/Export option in the FSM. It is taking more time to migrate the data (approximately 8 mins for 25 records) is there any other option available to migrate the data.Appreciate your support  

Hello,I have some warranties setup on serial objects, the valid until date has passed but the status is still active.  How do I get this to auto update to closed when the date has passed ?

Hello,In this case, the subject of the notification message is a concatenation of two parts. These two parts are taken from two different fields. Is it possible to limit the length of one part when fetching to the subject without affecting the length of the referred field?  Thanks and Regards,Nurashini.

Hi All, Do any one aware how to create Site calendar in below scenario. I have a Site which required 24Hrs of notice period, I got ticket @10:00am today, So system should not assign the task today, instead it should assign the Job tomorrow based on Notice period. So assignment should happen only tomorrow @ 10:00am. How can I create such Site calendar? Any one have any idea, please let me know. This is a Requirement for MBNL as we have multiple access conditions available like 24hrs Notice , 48Hrs Notice, 5 Day’s notice, I want system should assign the job based on notice period. Regards,ShiyazHi All, Do any one aware how to create Site calendar in below scenario. I have a Site which required 24Hrs of notice period, I got ticket @10:00am today, So system should not assign the task today, instead it should assign the Job tomorrow based on Notice period. So assignment should happen only tomorrow @ 10:00am. How can I create such Site calendar? Any one have any idea, please let me know. Thi

Good day,we’re ready to migrate FSM from 6.16 to 6.22/23.It’s our 1st migration and we read:  So, apart from these tech aspect we’re looking for advice on what to export / re configure after the migration done.What actions are expected to do in the new upgraded environment after the export of files / configuration ?We’re in plan to export: AppParam BR Client Script SQL Code Table DDL script Distribution List Function Global Code Integration Lobby Lobby - Datasoruces Lobby - Element Metadata Mobile Design Non-Part Pricing Notification Message Part Report Admin Changes Request Templates Role Saved Searches SLA Profile Sync Rule Task status flow Task Templates Time Clocks

Hi,we have seen a lot of integration log has exception like this:Rollback was performed on the transaction as GetTransaction/StartTransaction code block is missing a CommitTransaction/EndTransaction. The integration type is XML inbound. When the xml message from the that message is executed in XML Poster, the process is completed instantly. I’d like to ask:What is the cause of the rollback?  And how can we prevent the issue? ~Juni

Hi Experts , One of our customer wished to set up Dynatrace   in WFM mobile for monitoring purposesSo they are asking prerequisites and guidelines to apply such monitoring capability in their installationCan anyone of you please suggest solutions for this ?Thanks and Regards Shobana 

Hi, we’d like to set up a PM Action in Apps 10 to fire the second Wednesday of every month.I haven’t found a way to do this yet.The options only seem to be fixed to only every x number of days/weeks/months.

Is there an operator that can be used to find blank or null results in the Owner or Person field of a Task search? I am trying to create a search which just brings back tasks with NO ownerThanks I know in the Schedule Board there is an OOTB saved search which would replicate this, but can I recreate that on the Task search screen? Schedule Board screen: 

So recently both on our FSM 5.77 and 6u17 environments the quote workflow fails upon searching for a place. The strange thing is that it is only using the baseline workflow/client script. Even when reducing the output to below 10k records the same occurs, while the customer list returns 17k records without issue.  When using the appx bundle on PC the process works as expected. 02/16/23 10:39:52 AM|ERROR|com.metrix.architecture.database.MobileApplication:handleUncaughtException|main|java.lang.RuntimeException: android.os.TransactionTooLargeException: data parcel size 1119036 bytes  Any guidance would be appreciated!

I can see that FSM 6 is now on update 23, however I see no way of downloading the installation files. I have raised a call with the support center, however after 2 days I have had no response.  Is there some other formal way of downloading the installer files, it seem strange there isn't a downloads page like with every other software vendor. 

Hello,In my project, i need to configure many PSO parameters, but I don't know what some parameters do.parameters that I don't know what they do:BrowserTabIcon BrowserTabName LoginScreenApplicationName LoginScreenIcon LoginScreenImageIf anyone knows what these parameters do, please comment, i will appreciate.Best Regards,Carlos Soares

Hi, We try to install PSO on Kubernetes. We could retrieve the image, but we get this error and we are stuck in the installation :Processing settings fileVerifying details fileLoading Kubernetes contextsLoading namespacesChecking for existing installationValidating kubectl and kubernetes versionValidating imageKubernetesError from server (BadRequest): error when creating "STDIN": Job in version "v1" cannot be handled as a Job: quantities must match the regular expression '^([+-]?[0-9.]+)([eEinumkKMGTP]*[-+]?[0-9]*)$'Error: One or more errors occurred. (Error from server (BadRequest): error when creating "STDIN": Job in version "v1" cannot be handled as a Job: quantities must match the regular expression '^([+-]?[0-9.]+)([eEinumkKMGTP]*[-+]?[0-9]*)$')Is there a known issue with the installer or is it something that we missed in the configuration ?