Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Is there a place to set in FSM that an email notification should not send until all reports set to attach are generated.  By default, if the report is slow to generate, the email will send without the attachment.

Hi All, I am trying to set up an Integration with Solarwinds Service Desk (https://www.samanage.com/docs/api/introduction)   The primary challenge that i’m facing is with the Authentication Token provided to us by Solarwinds, as it contains a colon “:” right in the middle.    sample (Editted for obvious reasons)  ASDSADSADSADSADSADSADdsadsadsadsadsadsadsadsadsvbQ==:eyJhbasds890dsa08979787sad7sd7sds7dsa8dsad78sad8sadsa8dsa8dsad8sadsa8dsad9sad9sad76sad6sads56adsa7n0.o6Yl4dASDSADOIASDSADSADSADSADdsadsaddsad8888asdsdsdss_asdsdds888ASASDdsassasaaAAaaAAA0 the way we are expected to feed this token is in the HTTP Header like: X-Samanage-Authorization: Bearer TOKEN Example: (fake token, from solarwinds documentation) curl -H "X-Samanage-Authorization: Bearer AAAZWV0YXkubmF0YW4rNUBzYW1hbmFnZS5jb20hbGciOiJIUzUxMiJ9.eyJ1c2VyX2ljIjoxMjU2OTQzLCJnZW5lcmF0ZWRfYXQiOiIyMDE3LTA2LTA3IDA5OjE3OjI5In0.j_H15qzJJr9vXGAHCThLEOQrE9GGbjMxZJOs5zAf_iqaGqxlIOAmvPpBx0td_C3r7dliAfXXIgdqhZHVoK1KTwAzd1" -H "Accept: app

Can any one explain how we can generate the Preventive Maintenance Tasks Automatically from Contracts.  This should be done in the background. I am aware about the contract manager.

Client scripts type can be “FSM” or “Mobile”, The FSM type can not have functions such generateDataTransaction, generatePrimaryKey, addToDataTransaction etc So how to insert a record in a table using a FSM script?

When adding a new screen using on a custom table, following error returned while searching for records in the new screen. "Unrecognized business object 'YourCustomTableName'. Contact your system administrator for assistance"

Hi Guys,   Can any one suggest how to send the PDF attachment (Like Invoice Report PDF Attachment) file in XML mapping during FSM integration trigger and Also suggest how to declare the attributes in element tag and pass the values in it like in below example?   <InvoiceRequest documentDate="2019-10-17" documentNumber="123456789" billingType="Invoice" transactionType="SALE">   <Currency isoCurrencyCodeAlpha="USD"/>   Any help will be highly appreciated  

Noticed that the mm_message_out table which contains mobile messages doesn't seem to get cleaned up. What process does the actual cleanup of the mm_message_out table?

It has been noticed in a few setups where there has been performance issues with FSM that turning off the activity feed greatly improves performance. These cases have been where the activity feed is on its default settings as it was not being used. Is there a more elegant solution to prevent the excessive use of processing by the activity feed than just switching it off. Would it be considered to have the activity feed to require setup as well as being activated to ensure that systems do not end up with these default settings that appear to be resource hungry? Any other additional information on how the activity feed processes would also be helpful. Thanks in advance. Lee      

I am attempting to re-initialize a mobile device from the Mobile Dashboard screen (Mobile Dashboard > Right click on device >  “Initialize Device”) which works - the INIT messages gets pushed to the mobile device, the mobile device initializes and everything works until you log out. After logging out on the mobile app, when you try to log in next (using the same password as before initializing) the app says the password is invalid. No changes have been made to the person record, nothing done except “Initialize Device”

I have this simple script;   alert("Trying to go to DebriefOV"); goToScreen('DebriefOverview',false); /* To be: C_opportunity_details */   The above code works OK. If I try to change the Screen name to my custom screen ‘C_opportunity_details’ - nothing happens.   Please help.

when using stock search to find nearest part. user is receiving error could not acquire the current GPS location. Please activate GPS feature on this device.  Doesn't happen with all users  

When a task is committed in PSO, it is taking too long (sometime upto 15-20 min) to reflect in PSO.This has been a issue since day 1 of FSM and PSO implementation in TDC. Normally it takes around 3-4 min to reflect in PSO but after 2,3 days it is getting very slow (it is taking 15-20 min) that users are unable to work on and completely stand still condition coming for them and at the same time we are experiencing slowness in FSM also, then if we are restarting the gateway services and after that it is becoming normal again (it is taking 3-4 min) and FSM also becoming normal. So the story is that in general it is normal slow (3-4 min) but after 2, 3 days it is becoming abnormally slow (15-20 min). There is something happening in PSO services, which is giving this slowness and after the restart it is becoming normal again. We have priority 2 Incident running for this issue and as a workaround we have planned to restart the gateway service in every alternate day to improve the performance

I am new to FSM, can we create custom objects( custom fields etc ) in FSM?

if Quota functionality is available in IFS FSM?

I am new to FSM and currently enrolled in the IFS Academy. What advice and resources would help me learn the product faster and better service my future clients? There is a lot of information to digest, and not all of it can be covered by the course.

I am new to FSM, when we have a Person, we can define Places connected to this person. In Place record, we can also connect persons to it. Why we need to define it in two places? What are the difference between those two connections?

In the IFS FSM Foundation training class.    I created 3 new places. When I go to My Customer screen, why are only 2 places are displaying?        

RUnning FSM 5.7 (UPD 7) Looking for a way to track user interaction with the system. Within the User record we can see when they logged in and last logged out but we need more. They could be logged in but IDLE all day and not actually working. Any suggestions on how we could pull this data or track it?

I’m trying to write an expression in a business rule that checks the currently logged in user (User_log_in.person_id) against a team table.  However, the team table is not a “related table” to the one used in the rule.  Can an expression reference a table that the business rule/process is not related to?    

Hi  All, Is there any feature to create hotkeys to do custom action? Thanks, Shankar

When having an additional resource for a task (task screen > resource tab) how does that alerts the technician he has been added as an additional resource not a main responsible ? Since as it seems currently the task gets displayed to their devices in the to do list and not able to distinguish among main jobs and additional jobs? Also is there a way we could freeze the job for the additional resource until authorized to work on it?.

The business rule input validation   TASK.TASK_ID   EQUAL    some  table and column  in  VALUE_TABLE_NAME and VALUE_COLUMN_NAME field doesn’t work. I am expecting it would verify if the new task_id exists in the VALUE_COLUMN_NAME of VALUE_TABLE_NAME.  Is it wrong expectation?

When it tries to login to the FSM 5.7 Mobile, it shows an error message as “UserNotAuthforDev”. No body can login to Mobile client. it works. but suddenly face this issue

Customers cannot see the IOS executable in Mobile service as usual. How could they get it? does it related to VPP process?

Are we using IFS PSO in IFS FSM Solution for WO Scheduling.?