Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hi All, Do any one aware how to create Site calendar in below scenario. I have a Site which required 24Hrs of notice period, I got ticket @10:00am today, So system should not assign the task today, instead it should assign the Job tomorrow based on Notice period. So assignment should happen only tomorrow @ 10:00am. How can I create such Site calendar? Any one have any idea, please let me know. This is a Requirement for MBNL as we have multiple access conditions available like 24hrs Notice , 48Hrs Notice, 5 Day’s notice, I want system should assign the job based on notice period. Regards,ShiyazHi All, Do any one aware how to create Site calendar in below scenario. I have a Site which required 24Hrs of notice period, I got ticket @10:00am today, So system should not assign the task today, instead it should assign the Job tomorrow based on Notice period. So assignment should happen only tomorrow @ 10:00am. How can I create such Site calendar? Any one have any idea, please let me know. Thi

Good day,we’re ready to migrate FSM from 6.16 to 6.22/23.It’s our 1st migration and we read:  So, apart from these tech aspect we’re looking for advice on what to export / re configure after the migration done.What actions are expected to do in the new upgraded environment after the export of files / configuration ?We’re in plan to export: AppParam BR Client Script SQL Code Table DDL script Distribution List Function Global Code Integration Lobby Lobby - Datasoruces Lobby - Element Metadata Mobile Design Non-Part Pricing Notification Message Part Report Admin Changes Request Templates Role Saved Searches SLA Profile Sync Rule Task status flow Task Templates Time Clocks

Hi,we have seen a lot of integration log has exception like this:Rollback was performed on the transaction as GetTransaction/StartTransaction code block is missing a CommitTransaction/EndTransaction. The integration type is XML inbound. When the xml message from the that message is executed in XML Poster, the process is completed instantly. I’d like to ask:What is the cause of the rollback?  And how can we prevent the issue? ~Juni

Hi Experts , One of our customer wished to set up Dynatrace   in WFM mobile for monitoring purposesSo they are asking prerequisites and guidelines to apply such monitoring capability in their installationCan anyone of you please suggest solutions for this ?Thanks and Regards Shobana 

Hi, we’d like to set up a PM Action in Apps 10 to fire the second Wednesday of every month.I haven’t found a way to do this yet.The options only seem to be fixed to only every x number of days/weeks/months.

Is there an operator that can be used to find blank or null results in the Owner or Person field of a Task search? I am trying to create a search which just brings back tasks with NO ownerThanks I know in the Schedule Board there is an OOTB saved search which would replicate this, but can I recreate that on the Task search screen? Schedule Board screen: 

So recently both on our FSM 5.77 and 6u17 environments the quote workflow fails upon searching for a place. The strange thing is that it is only using the baseline workflow/client script. Even when reducing the output to below 10k records the same occurs, while the customer list returns 17k records without issue.  When using the appx bundle on PC the process works as expected. 02/16/23 10:39:52 AM|ERROR|com.metrix.architecture.database.MobileApplication:handleUncaughtException|main|java.lang.RuntimeException: android.os.TransactionTooLargeException: data parcel size 1119036 bytes  Any guidance would be appreciated!

I can see that FSM 6 is now on update 23, however I see no way of downloading the installation files. I have raised a call with the support center, however after 2 days I have had no response.  Is there some other formal way of downloading the installer files, it seem strange there isn't a downloads page like with every other software vendor. 

Hello,In my project, i need to configure many PSO parameters, but I don't know what some parameters do.parameters that I don't know what they do:BrowserTabIcon BrowserTabName LoginScreenApplicationName LoginScreenIcon LoginScreenImageIf anyone knows what these parameters do, please comment, i will appreciate.Best Regards,Carlos Soares

Hi, We try to install PSO on Kubernetes. We could retrieve the image, but we get this error and we are stuck in the installation :Processing settings fileVerifying details fileLoading Kubernetes contextsLoading namespacesChecking for existing installationValidating kubectl and kubernetes versionValidating imageKubernetesError from server (BadRequest): error when creating "STDIN": Job in version "v1" cannot be handled as a Job: quantities must match the regular expression '^([+-]?[0-9.]+)([eEinumkKMGTP]*[-+]?[0-9]*)$'Error: One or more errors occurred. (Error from server (BadRequest): error when creating "STDIN": Job in version "v1" cannot be handled as a Job: quantities must match the regular expression '^([+-]?[0-9.]+)([eEinumkKMGTP]*[-+]?[0-9]*)$')Is there a known issue with the installer or is it something that we missed in the configuration ?

How can we export & import reports to another environment? We created some reports by report designer that use db fields, how can we deploy that to cfg?

Hi All ,While creating RMA(Receive Only), I am trying to “Receiving part ” from the receiving screen I am facing this error..  “The following exceptions occurred when posting this receipt:  Rollback was performed on the transaction as GetTransaction/StartTransaction code block is missing a CommitTransaction/EndTransaction”

How can we use fields in a extension table in a client script of type “Mobile Only”.Ex: User have created a extension table to task and added several fields. If those fields are to be used in a client script, can those be directly used as if they are fields from the task table? What is the correct use from the following two?setControlValue("TASK","CUST_FIELD_1", ‘value_1’); setControlValue("TASK_EXT","CUST_FIELD_1", ‘value_1’);

Hi  can we update any field as NULL in XML BR through mass update Thanks in advance

Dear MembersCurrently IFS Cloud(22R2) Supports Proficiency on Resource Level and Not on Competency/SkillASO(6.9.0.12 ) does not support Proficiency on Resource Level of IFS Cloud, however it derives from Skill LevelBased on currently known integration and IFS features, we are not able to use Skill Level Proficiency in ASO and this limits the capability. As we are heavily working with Skill level and looking for how this can be enabled.Is there someone in community who is using the SkillLevel in ASO which is transferred via IFS/Integration or other suggestions how to achieve this.  Thanks in advanceBhanwar

Hi, We have a process which looks at Part Needs and via a function they are staged for an outbound XML Map to check the stock levels at a supplier.If the staging sets 100 part needs to be checked they will be processed using the part_need.sequence value in ascending order.Is there a control on the XML Map to use a different value to process the order?For example the Promise Date or to look at the related Task and use the Plan Start Date. Thanks in advance.AdyThis is on FSM5.7u11

Once you create a new quote for i.e. two additional contract lines, via the contract screen, quote tab, for an already existing contract id, it will create a new contract id with both contract lines. It won’t be added to the existing contract. The new quote will have a reference to the existing contract, but the quote_contract_lines will reserve a contract id number.Kevin Lobracco wasn’t sure either, if this is to be considered a bug or requires an enhancement.This capability is a requirement for an sales case I am working on.Looking forward second opinions regarding this topic.

We are currently using FSM 6 update 17 and have the IOS app version 6.10.7795. I am wondering if this is the latest version of the mobile app and if not, how do i get the latest version? I understand that you need to create a custom app and upload it to ABM, but where do I get the latest version of he IOS app from?

Hi experts , One  of our customer expert to have multiple select options to be available in dashboard  .For example like attached image our customer wants to select the underlined two options in one field Image 1 Can anyone please help me out to find a way to achieve this in multi selections .Is that possible to do with configurations or customizations ? Thanks and regards Shobana 

I see this processes tab in Role screen, I want to understand the logic behind it and how are we using it.Can we disable any Business Rule for a specific role?  

Hi All, What is the use of Attention text in PSO & How it works when i add the text? Where will it get displayed. Regards,Shiyaz

Hi All,Currently we are facing Bumping issue.. System should prioritize High Priority task in place of Low priority task. but its not working as expected in PSO. Example there is a P4 task assigned @12:00PM & we got new P3 task system should move the P4 task to back & it should assign the P3 in front but its not happening.Regards,Shiyaz

Hello, While testing the functionality of having shifts with the Manual Scheduling only option we noticed that an activity will only become allocated if we check the options Fix Resource and Fix Date and Time that appear on the Changes Panel that appear after dragging the activity to the position wanted. Does anyone know if this is the proper behavior of the system? Shouldn’t it be enough just drag and drop the activity without checking the two options?Thanks for your help.Kind Regards, Joana Machado  

Dear Community,Can you advise on how whether there is a limit on the number of competencies which should be configured per resource - so as not to impact performance in PSO?How many competencies do you typically assign to a resource?Thanks

Hi, I am trying to use Division/ Region based allocation in PSO and I have the following questions:I am creating the resource in the FSM via integration which is then automatically transferred to the PSO. Is it possible in this creation or transaction between FSM and PSO to automatically associate the Division to the resource?    Is it also possible in the Resource Planner to automatically or via integration add the resource to the correct Division without having to do it manually?    Thank you! Best regards,João Martins​​​