Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hello community,We are working for a new assignment with just IFS Cloud (24R1) and PSO (6.13) environments. We need to make the connection between the two environments.We used the IFS Optimization Framework Configuration Assistant and we’ve encountered with some issues trying to finish the configuration: Validating IFS Cloud callback URL failed. Error message was: PlsqlapServer.ERRINV: ExecutionException from Sender thread Caused by: ifs.fnd.connect.senders.ConnectSender$TemporaryFailureException: Exception while sending data Caused by: javax.net.ssl.SSLHandshakeException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target Caused by: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderExceptio. If this is an external URL which can be accessed only from IFS Optimization server, it cannot be validated using the configuration as

I have  a lobby prepared which shows two counts depending one two different condition. I want to navigate the result into a screen which does not have the required search conditions that my lobby is based on and it is not possible to change that as well. I need to give a dynamic VALUE of the target column for it to work. I do not want the value to be hard-coded. Is there any way to fetch the VALUE of the target column from a different screen other than the screen I select here? How can I use the “MAPPED COLUMN”? It is disabled and I am not able to select it.  

Hi There,Could someone please share the setup document for MSO configuration. I did all the configuration as per the IFS help instruction but unfortunately shop order are not getting scheduled. Did the following setupimport MSO profile in PSO work bench Created MSO site  Check the server connectivity - it is connected Backgrounds job are getting triggered and in Ready status Application messages are getting triggered and in Finished status  Create a work center with finite scheduling  Create Labor class with finite scheduling  Created a structure & routing  Created shop order and used finite scheduling  Now I can see shop orders as activities in PSO work bench but are unallocated Receive response from PSO and shop order operation schedule status updated  to Unscheduled.Please help!!Regards,Mithun K V @Björn Hultgren 

In FSM BO Predefined Filters, once the user clicks the star to set a filter as default, it can't be removed. We need to be able to have a way to deselect it.IFS response on CS0172053 --> As per the baseline behavior you must needs to set at least one of saved search as default. Therefore its not possible to deselect saved search but you can select some other saved search if you needed.

I am looking to see if there is any baseline functionality in FSM6u25 to support the following being request as part of our IT security audit process- Security journal are enabled and log unauthorized login attempts 

i have try to integrated Cloud with PSO. To setup I use  Scheduling Optimization and Machine Learning Configuration Assistant. in final step, with finishing assistant it’s throws error,Validating IFS Cloud callback URL failed. Error message was: PlsqlapServer.ERRINV: ExecutionException from Sender threadCaused by: ifs.fnd.connect.senders.ConnectSender$TemporaryFailureException: Exception while sending dataCaused by: java.net.UnknownHostException:. If this is an external URL which can be accessed only from IFS Optimization server, it cannot be validated using the configuration assistant. The URL may still work when accessed externally. Do you want to continue?  

I was enabled in PSO yesterday and was able to login through the Smart/web client. When I tried logging in today, my profile was not enabled and I could not login. Do you know what may have caused this?

How to change the button colors on fsm mobile? I need to change some custom button fields to different colors in the theme model

On our test environment we are exploring Firebase Cloud Messaging (FCM) V1 as the legacy GCM/FCM method was deprecated 20/6/2023 and will no longer work 20/6/2024. Our Android devices do not seem to be registering in the Azure Notification Hub when FCM V1 is the only option (successfully linked and tested to Firebase).The “FSM Mobile Messaging Guide” we have was last updated 5/3/2021 and does not cover FCM V1, so am wondering if there’s a step we’re missing to have FCM V1 work, like a toggle in a config file, etc?

Hi All,Is it possible to create/edit/use ‘Regions’ in mobile? Similair like on the Overview (DebriefOverview) page?  

Hi All,  Apps 10 question  I have some work tasks that the execution time seems to update on its own. They are generated from a PM action but each time a work task is generated (normally once a month) the execution time seems to change. I think I read somewhere that IFS did an update where it could update the execution time based on previous completion time. But i cannot find this now.  Any help would be appreciated 

Hi there, is there a way to bring in specific fields in the task card on the gant in console that we need to see to make dispatching a bit more simple? We have our own Order number we want to see in here, that is tied to our master system.   

MOBILE_WORK_ORDER_LTU permission set is missing for 24R1 in the share point. Is there a change in process on how to get this permission set for 24R1. The other LTU permission sets are present in 24R1 share point. https://ifs.sharepoint.com/sites/IFSCloudProdInfo/SitePages/IFS-Cloud-24R1.aspxProduct Version: 24.1.0

Hi Team  we are continue showing some dataset delay in PSO schedule time any specific reason? 

How can we filter records in lookup window, is there any way to do so?

Hi, Trying to add and set the field ‘contact.status’ as a drop down on the PLACECONTACTLOOKUP screen in the search criteria and default it to ‘Active’ contacts only. Tried setting the Default Value field in the properties for the control to the required value (AC for Active) but the default value doesnt show when the lookup screen appears.  What have a i missed?  

Hi all, In Microsoft Visual Studio 2022 (MS VS 2022), I noticed that the FSMVSPackage extension cannot be installed.I want to use the extension for the FSM Report Customization.The installation worked fine with MS VS 2017. I obtained the extension from the following post (FSMVSPackage): https://community.ifs.com/field-service-management-fsm-planning-and-scheduling-optimization-pso-249/fsm-report-customization-6080 My Current MS VS Version: Microsoft Visual Studio Community 2022 (64-bit) -  Version 17.9.7Error message when installing: This extension is not installable on any currently installed products. Is there a way to get the extension to run? Or can I customize the extension so that it also works with MS VS 2022? Or is there a newer version of the extension that works with MS VS 2022? Best regardsLars Gießler

Hello, is there a possibility to filter after absences and see for example only the resources available for a period of time?I have tried with filter “Absence”, but then all resources disappear, and I have also tried with Activity type Miscellaneous Allocations (since PSO is integrated with Cloud), but I would like to filter after resources, and not activity.Do you have any suggestions here? Thank you very much.Iulia

HI All, Trying to access ‘Service > Work Management > Mobile Maintenance > Maintenance Survey > Maintenance Survey” but I get an error.Anybody have any ideas what would be causing this issue and how to resolve? Best RegardsRoel  Error message:IFS Web Version: 23.1.5.20230907071950.0Date: 2024-06-07T09:19:25.422Z---------------------------------------------------------------------------WorkTaskSurvey/Surveys (server error)Unable to fulfill the request due to unexpected server state.Error details: N/ARequest Id: a0d49f48-a7e6-408a-9379-6be12e306d3cUrl: https://xxxxxxx.ifs.cloud/main/ifsapplications/projection/v1/WorkTaskSurvey.svc/SurveysSet/IfsApp.WorkTaskSurvey.SurveysEntity_Default()  

Do we have any tool using which we can upload data directly to IFS cloud work report lines via excel upload.

Hi,There are technicians in who are associated with several Zones (Example ABCD, XYZ, Etc).But when assigning availability shifts in PSO (24/7, 24/5, etc.), it does not allow the same technician to be scheduled in two or more Zones. How can i identify what time that Particular FT is working for Both division or single division? Do we have any option available in PSO. Example here is Shiyaz left in Gray in this ABCD, since he is with another shift in XYZ. And he should be available for both zones and others. Regards,Shiyaz

We are doing some research into some of our markets and want to see why the ABE told us certain appointment slots that we asked for we unavailable. To my understanding, if i go and use the explainability service right now for an activity that was scheduled 2 or 3 days ago, it’ll validate who it would schedule to right now and why, vs what the plan looked like at the time of booking. Can we use the explainability service somehow with old plans (the plan used when creating the appointment request maybe) to see why it might have chosen who it dad back then? Can we use an API to create requests for the explainability service? 

We’re getting hundreds of these warnings in the PSO Events view log every day. Any idea what config/conflict is causing this? We’re using FSM as the EA to PSO.  

In PSO Events view we’re seeing many warnings for “Failed to add travel for resource xxx activity as started travelling at [date time].”Does anyone know the root cause for that so we can ensure scheduling and updates done correctly?Using FSM as the EA to PSO, and mobile devices to update FSM. 

We have the problem at PSO 6.11.011 (it is fixed in later version), where columns was merged together.Previously we solved it by delete the account and create it again - exactly with same credentials. Has done it for 2-3 dispatchers several times.For one of the users, we used the same solution. But as he was the owner of the Filters, he is no longer able to delete old created filters.Can anybody advise what can be done to solve this problem? Can we delete this filter or change the owner of the filter from database? or from the application itself?Please note that I can not find the table which contains this filter details. Can somebody guide here?