Hello Experts,
Could you please assist me with a concern related to the FSM mobile app?
A customer has reported that some users need to reactivate their mobile device, and I have attached a screenshot for reference. I have been advised to delete the mobile record from the PERSON_MOBILE table as a workaround. However, I would like to understand when and how this is happening, and if there is an alternative solution to allow the affected users to access the app without deleting the record from the PERSON_MOBILE table.
Would appreciate any assistance you can provide.
Thank you and Best Regards,
Aathi
Best answer by BrianG
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