Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hi Team, If you can help me with the issue as I am not able to see the Ad Hoc report option in the main menu. The Role that I am using is having below mentioned functions enabled. Any suggestion is much appreciated. RegardsAbhishek

Hi Team,In PSO > Scheduling > Resources, when dispatcher wants to assign a task, he needs to be able to see the teams and not only the resources.  As per our business requirements, Task has to assigned to the team itself. This team belongs to the same dataset where we are trying to assign task manually. We also tried assigning division to the team, but it didn't work. We understand Teams are like resources and should be visible.  Regards,Shalu 

Does anyone know if Allow Multiple Visits flag in 23R1 is not working with PSO or if there is another configuration needed in 23R1 to allow PSO to split an activity across shifts and availabilities? Thanks!

What would cause a time clock to duplicate its output?We currently have two timeclocks to create non part usage lines, one for travel time and one for labor. However it seems like in some situations a duplicate labor line is created TravelStart - Enroute, End - In processLabour Start - In process, End - Wrap up Has anyone seen something similar? What is causing the ‘resume’ entry and is it related?

hi, what kind of gantt charts are available in IFS like dispatch console, resource monitoring chart. My requirement if for FSM module-Field service engineers are dispatched to work on the tasks. So I need to see where an individual resource is working, for the whole year, who is working at a particular location etc. See below 

On FSM 6.16, we are routinely running into outbound integration errors that result in the error “The underlying connection was closed: The connection was closed unexpectedly.”  The vast majority of the records are published successfully without issue, but a handful receive this error daily.  These errors occur on multiple outbound integrations from FSM. They occur daily and always around the same time just after business hours.  However, almost every single time, the data is actually received at the target system but since the error gets thrown, FSM will send the same data again, sometimes duplicating the data in our ERP.  Any suggestions on what to look for either within FSM or the infrastructure would be appreciated.   

Hi  Experts,We have recently installed PSO 6.11.0.5 in one of our environments, however when we try to login using Administrator it opens the app with some numeric codes. How can we rectify this? Also, although we have removed all OIDC parameters, it is still redirecting to Azure page for authentication. Is there a way to stop this?

Hello , I have configure SSO for FSM desktop client. Its working for me only .For other users i am getting the error OIDC UI101 connect errors access_denied Can anyone please let me know what might be the issue error  Thanks

Below error we are getting in server log while running archive scheduled processes.and tasks are also not getting archived.Timestamp: 2023-06-13T14:23:57.8895333+00:00Message: Exception Message : Exception of type 'Metrix.Global.Exceptions.AbortSaveWithoutErrorException' was thrown.Source : Not AvailableTarget Site : Not AvailableHelp Link : Not AvailableInner exception message : Exception of type 'Metrix.Global.Exceptions.AbortSaveWithoutErrorException' was thrown.Inner exception source : Metrix.BusinessServerInner exception target site : ProcessArchiveRecordStack Trace : Inner exception stack trace:    at Metrix.BusinessServer.BusinessPolicies.SharedTablesComponent.ArchiveManager.ProcessArchiveRecord(DataRow RowToArchiveIn, BusObject TableMetaDataIn)   at Metrix.BusinessServer.BusinessPolicies.SharedTablesComponent.ArchiveManager.ArchiveRecords(String TableNameIn, DataRowCollection RowsToArchiveIn, BusObject TableMetaDataIn, DateTime ArchiveDateTimeIn, metrix_run_logRow MetrixRunLogI

 HI ,FSM mobile - We are using FSM 6.21 Version and New Debrief Review screen we are using in mobileWhenever Updating/Inserting the task signature id through Client Script TECH_SIGNATURE_ID is updating as negative values and syncing takes long time Need  Suggestion. Thank you @Saranga Amaraweera 

Hi All, Problem Statement: We dont want any low priority task to get auto assigned during out of hours, that is in oncall shifts. Is there any possiblity to stop the automation. Regards,Shiyaz

Hi,On-call shifts can not be set as automatic as 'on-call' . If you enable auto scheduling for on-call it will assign minor or preventive work to fill up the on-call shifts.Is there any possiblity to disable Low priority task or Work order type based shifts to be enabled. Regards,Shiyaz  

Scheduling manager what is table name in Data base ?

How to make a deleted task in alive again in FSM?

I have unchecked the “active”  checkbox to make a certain Scheduling Exception inactive, however this exception type still appears. is there another step i’m missing?  

So I’ve got a web client script which is basically: 1. do stuff 2. run billing generation/initialize receipt/whatever returns a run ID 3. (when 2 completes) do stuff that requires 2 to be done  3 can’t run until 2 completes. Right now I just loop until the log says it’s complete and call a SQL query that’s just a WAITFOR every repeat so it plays nice.Is there a built-in/better way to wait for 2 to finish?

In FSM, we have ALLOW_PARALLEL_TASKS set to “N”, so that we are unable to overlap tasks. When trying to fix calls to a tech for date/time we are finding issues where we try to fix a call to a tech who for all intents and purposes is “available”, pso will do the tentative change, but later, ignore the change and goes back to normal.  I think FSM sees something there. When we try to fix tech/date/time manually in fsm, we get the error that we cannot overlap….but nothing is there. Tried searching for tasks (of all statuses) that have that tech attached to it, but nothing shows that the tech is busy during that time. Also confirmed there are no calendar exceptions.How can we check what PSO is allocating (to confirm if FSM is seeing this and thinking tech is busy), or what else could the issue be?

We are currently using FSM Technician portal from version 5.6.3 on which we were able to add custom validation logic (via .NET code), including highlighting specific fields or line to make it easier for our team to do their tasks. Wondering what options we have if we’ll use version 6U24 ? Client scripting functionality is not robust enough to accommodate complex logic we need. Is there a way to insert .NET code or JScript code in this version of Technician Portal? 

Our “maxpossiblespeedmps” is currently set to 40 and “maxspeedmps” is 26.  what is the different between these parametres?

Hi all,What is filling in the ‘Expected’ in the Time Reporting functionality in mobile? I tried the person exceptions, but that's not it.  

Hi,Can anyone explain the different between 2 symbol in Resources screen in PSO  

Hi All,We would like to hide the url, email and phone on the About screen in mobile. I know this is managed by app param (SUPPORT_EMAIL, SUPPORT_PHONE and SUPPORT_URL). But haven't seen any possibility to disable/hide them.  

Currently, when we want a task to go to PSO but to be manually scheduled, we apply a skill of MANUAL SCHEDULE to the task. That way, PSO will not find a resource with the matching skill and the task will sit there until it is manually scheduled.However, we want to use Schedule Assistance to manually schedule that task in PSO. We can deselect “Match Skills” and that ignores the Manual Schedule skill requirement, but we want to see suggestions for resources with the other required skills.We tried using a value of 0 for the task, but for some reason it still schedules the task.Is there some way to get PSO to not schedule the task, without having to use the MANUAL SCHEDULE skill trick? 

Hello, I am trying to explore regarding PSO, any documentation or data regarding that will be helpful. Can anyone provide the relevant documents link please. Thanks in advance. Mani Shankar

Our requirement is to show the alert message in mobile while displaying any error and the alert message timing need to increate beyond the base line alert time. Let say we want it to display for 5 or 7 sec. We can't find any app Param to increase the timing of alert. Is there any way to achieve the same