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Question

Values in FSM6 webclient visible for some users but not others

  • July 10, 2023
  • 5 replies
  • 56 views
R
Sidekick (Customer)
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We recently had a user of FSM6u7 webclient report that some values in numeric fields (i.e. qty in the task - labour and expense tab) are not visible.  Other users are not having the issue when looking at the same records.  A new profile was created from scratch (not copied/cloned) and the user is having the same issue but others are not when logging in with the same duplicated credentials.  This seems to be pointing to a hardware issue but the user has not had any changes in hardware nor configuration of the hardware (that they are aware of).  Looking to see if anyone has any insight or experiance with this type of issue.

    5 replies

    roklde
    Superhero (Employee)
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    • roklde
    • Superhero (Employee)
    • July 10, 2023

    Hi Richard,

    did you compare the Browser / Browser settings of the user with the other ones tested? Try also to clear out the Browser cache.

     

    Best regards
    Roman

    S
    Do Gooder (Employee)
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    • sujoin
    • Do Gooder (Employee)
    • July 10, 2023

    Hi Richard,

     

         Check the compatibility of the web browser in the FSM guide.

     

    Thanks

    Sumit

    R
    Sidekick (Customer)
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    • RiSpence
    • Author
    • Sidekick (Customer)
    • July 10, 2023

    Thank you for the responses.We are continuing to investigate this but the user did check the Chrome browser settings and at the very least it is reporting as being ‘up to date’ and is the same as other users who are not experiencing this issue…They then logged into the web client using the Edge browser and the issue was no longer occuring.  The user tried using a new chrome incognito window and then cleared cache and neither of these resolved the issue.  Any other thoughts would be appreciated.

    Thank you,

    Richard

    Shneor Cheshin
    Superhero (Employee)
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    • Shneor Cheshin
    • Superhero (Employee)
    • July 10, 2023

    @RiSpence 

    If you think this is a hardware issue, try another machine.

    Besides that:

    1. Any client scripts running in the background?
    2. Access group configured?

    Cheers!

    roklde
    Superhero (Employee)
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    • roklde
    • Superhero (Employee)
    • July 11, 2023

    Thank you for the responses.We are continuing to investigate this but the user did check the Chrome browser settings and at the very least it is reporting as being ‘up to date’ and is the same as other users who are not experiencing this issue…They then logged into the web client using the Edge browser and the issue was no longer occuring.  The user tried using a new chrome incognito window and then cleared cache and neither of these resolved the issue.  Any other thoughts would be appreciated.

    Thank you,

    Richard



    Are there any difference in language / regional settings?

    Best regards
    Roman

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