+3
Hi All
I have an issue with mwo workflows.
When I generate a work order/task from service request and then transfer to mobile the system behaves as expected and the workflow in MWO is being used.
However, when a work order/task is generated from a pm Action the work flow is being ignored. I am using the same work task template and both work orders/task are connected to the same object.
we are using ifs cloud and mwo
Thanks
Wayne
+18
On the workflow itself there are various filters that define when a specific workflow is being used in MWO. Have you checked these, maybe there is a filter on work type? Check in MWO whether a different workflow (or none) is being used. Also if there are two or more configurations matching, only the one with the highest weight will apply.
+4
The Source Connection option in the Workflow Configuration is what you are looking for. You will need to create multiple workflows with different Source Connections to cover these scenarios.
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